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report scam| Country | China |
| City | Shenzhen |
| Address | G Zone 5/F, No.1 Exchange Square,Huanan City, Pinghu Town, Longgang , |
| Phone | 86 755 8399800 |
| Website | http://www.tomtop.com/ |
Tomtop.com Reviews
I did not recieve Anself Solar Power Fountain Pool Water Pump Garden Plants Watering Kit, I would rather have the Pump I Paid for then A refund Please?
I ordered the Xiaomi Mijia M365 Electric Scooter off of tomtop on the 24th Aug, It has been 47 days and it has still not arrived, I have sent emails to tomtop support with no replys, the supplied tracking number shows the item in Poland awaiting collection by UPS but it has been like that for over a month! Will have to escalate with my credit card company under section 75 protection. There are quite a few of us on the HUKD forums who have ordered the Xiaomi M365 Electric Scooter from tomtop who have not recieved our orders. BUYERS BE AWARE TOMTOP HAVE CHEAP PRICES TO LURE NEW CUSTOMERS IN BUT YOU WILL NOT RECIEVE YOUR ITEM. All fake 5 star reviews! Don't be duped! Order No: AN17H24O5246-YYUKSN”
Ordered drone that lost its mind. Worked with tech support via email, had to wait a few days between replies. I gave a very detailed explanation of the problem but i was continues to answer the same questions over and over. I made a video of the problem, I was told their tech support would review and get back to me, another few days passed and they asked me to make sure the batteries were charged, which I told them they were in the first email. Now I don't get any response. Will never deal with this company again. VERY POOR CUSTOMER SUPPORT.
Confident with many good reviews I decided to buy an smartphone from tomtop, usually make this kind of negotiation with another seller and never have any problems, the delivery was ok, but when arrived the phone battery heats too much and don’t supports even 5 hours of work ( it supposes to hold 2 days for this model... ), after trying contact buy email finally received a answer, they give me and address to send the defective phone, it was dispatched 40 days a go, and then the carrier said that the item don’t reached the destination, tomtop support says that is normal, and suggest that I fix the item here in Brazil when arrives, I bought a new phone, almost top of the line to get and defective one and fix it myself ??? Just want to be refund and buy a functional phone, not to be used as a lab for a bad item.
Tomtop is a very big internet wholesaler and reseller of electronics, mobile phone and a wide range of other product. Similar to another ripoff outfit called Grearbest. I have had numerous issues with them mostly non delivery and they usually come through after repeted reminders. I did not connect the small items to a big company at the time.
I bought a Blackview BV6000 last August from antiquechina 2009 and the speaker failed. Blackview said it was the seller's responsibility and the several months runaround started when I asked for a replacement speaker. All the ususal, cannot find any record etc. etc. send a video of the problem confirm your mailing address. The part would cost pennys but they did not send one. Eventually blackview sent a part and I stuck it in and my phone works again.
I have discovered that Tomtop is guilty of most internet scams including sending an empty box and refusing to return a repaired item until a positive review was posted. That is how they get their 5* rating. Even after customer gives a good review they often still do not return item. Toxic company. Stay away. Stay away from Gearbest too.
I ordered a KKmoon 8 ch. Security DVR from this company, and when it arrived, it did not function properly. So I contacted them in order to let them know that i wanted to return the product. They told me that they didn't have a shipping return label, and if i sent it back to them, they would refund the product, and shipping. Well thay waited until the last given moment authorized by ebay, and sent me the money paid for the product but not the shipping. Not to mention it took almost a week and a half to get the refund. and i had paid almost $16.00 in postage for the return with tracking. This is a very risky company to do business with, and they treat people like it's a game. I was going to do other business perhaps on some other products that may have been better quality, but after they demonstrated their customer service loyality, it was obvious that this is not a company to do business with or refer to anyone else.
I purchased an Android kodi box for 25 dollars that took about a month to arrive to my home. When it finally arrived it wouldn't even turn on....... What a rip-off so I reached out to antiquechina2009 AKA TOMTOP and got the run around for weeks, first I was told I was getting a replacement box, that never came and when I reported them to Ebay they said I would get a refund...... Yeah right still waiting for that too. TomTop finally responds by saying that they refunded me my money? Oh really cause I'm still waiting.
Stay away from TOMTOP all thay do is sell junk to hardworking people and when confronted all they do is lie lie lie..... Bad for business and very poor business ethics.......
Tomtop are are terrible company that should be avoided at all costs.
Their products are very cheap and nasty, so will disappoint even if they arrive in one piece. In my case, the item arrived badly damaged and completely inoperable. Customer services (e-mail only) demanded that photographic proof was sent and after a long delay reuested that the item be couriered back across the county at my expense. I explained this was not legal and as the goods were not fit for purpose, Tomtop were liable to arrange and pay for collection if they wanted the item back before refunding.
After lots of chasing, they vaguely offered to "refund part of the postal cost" if I arranged a tracked service to return the item - also illegal and unacceptable. Customer Service just send the same copy and paste response and will not accept their responsabilities.
If you want to be ripped off, Tomtop's for you. Bad products, badly packaged - with the world's worst customer support and illegal refund/return policies.