New business in town. Places facebook ad for free car washes for a month if you download app. No prominent explanation or agreement to automatically be signed up for continued automatic charges. On day 31 automatically charged 85.58. Cancelled on day 31.
Never used service and told oversized vechicle would fit, does not. Their policy is cancellation does not go into effect for 30 days. So i am charged for a service i never used and cannot use.
I drove into Tommy’s car wash in March of 2019. The car wash was packed people were backed up to get in. My membership was the best one they had to offer. Because I paid by the month for the best Wash.
when the car wash starts it sprays your car and then visit with cloth strips.
When you get towards the end of the wash brushes pop up and do your wheels. As I exited the car wash there was no place to park to wipe it down because they were so busy and there were cars right behind me so I had to exit. I went straight home to my home which is 3.9 miles away open the door to my car got out and seeing the damage to my car.
I got right back in the car called him at Tommy’s car wars corporate and told them what happened that my car was damaged. They said bring it by Monday and they would look at it. I said no I’ll bring it by right now. I was back at their place in less than 15 minutes. Then the Man came out and looked at it and said what happened.
I said something went wrong with your car wash and did this damage to my car. He took pictures of it and said someone would get a hold of you in a few days. The manager wasn’t there. The manager Kelsey Coil met with me and said she had the film of my car and The car wash didn’t do any damage.
I told her I drove straight home and straight back. Within 15 minutes and I didn’t damage it the car wash did. She said she had it on film that showed it coming out OK. I told her I always stop and wipe my mirrors but I couldn’t that day because they were too busy and I went straight home and then I came straight back.
She said it wasn’t her problem and didn’t try to find out what happened. I called corporate office of Tommy’s car wars corporate and told them what happened. They said it’s a franchise in the owners would have to solve the problem. I got a hold of the owners and met with them and they said the film cleared them because when it came out it didn’t appear there was any damage.
I looked up the film and ask him if the dates could be changed on the film because I went in there a lot and had my car wash a couple times a week. They didn’t answer my question they just said they would never do that. When I looked at the film it was quite fuzzy you couldn’t see up close and I ask him to blow it up so I could take a good look and they told me no they didn’t have too.
They didn’t make any effort whatsoever to find out if it did the damage to my vehicle or not and said no they weren’t paying anything to have it fixed. I didn’t damage my car they did. The machine you can see spun on the side of the chrome as if it was a motor something hitting it over and over. The customer satisfaction is non-existence because they don’t care.
Tommy's Express Car Wash Reviews
New business in town. Places facebook ad for free car washes for a month if you download app. No prominent explanation or agreement to automatically be signed up for continued automatic charges. On day 31 automatically charged 85.58. Cancelled on day 31.
Never used service and told oversized vechicle would fit, does not. Their policy is cancellation does not go into effect for 30 days. So i am charged for a service i never used and cannot use.
I drove into Tommy’s car wash in March of 2019. The car wash was packed people were backed up to get in. My membership was the best one they had to offer. Because I paid by the month for the best Wash.
when the car wash starts it sprays your car and then visit with cloth strips.
When you get towards the end of the wash brushes pop up and do your wheels. As I exited the car wash there was no place to park to wipe it down because they were so busy and there were cars right behind me so I had to exit. I went straight home to my home which is 3.9 miles away open the door to my car got out and seeing the damage to my car.
I got right back in the car called him at Tommy’s car wars corporate and told them what happened that my car was damaged. They said bring it by Monday and they would look at it. I said no I’ll bring it by right now. I was back at their place in less than 15 minutes. Then the Man came out and looked at it and said what happened.
I said something went wrong with your car wash and did this damage to my car. He took pictures of it and said someone would get a hold of you in a few days. The manager wasn’t there. The manager Kelsey Coil met with me and said she had the film of my car and The car wash didn’t do any damage.
I told her I drove straight home and straight back. Within 15 minutes and I didn’t damage it the car wash did. She said she had it on film that showed it coming out OK. I told her I always stop and wipe my mirrors but I couldn’t that day because they were too busy and I went straight home and then I came straight back.
She said it wasn’t her problem and didn’t try to find out what happened. I called corporate office of Tommy’s car wars corporate and told them what happened. They said it’s a franchise in the owners would have to solve the problem. I got a hold of the owners and met with them and they said the film cleared them because when it came out it didn’t appear there was any damage.
I looked up the film and ask him if the dates could be changed on the film because I went in there a lot and had my car wash a couple times a week. They didn’t answer my question they just said they would never do that. When I looked at the film it was quite fuzzy you couldn’t see up close and I ask him to blow it up so I could take a good look and they told me no they didn’t have too.
They didn’t make any effort whatsoever to find out if it did the damage to my vehicle or not and said no they weren’t paying anything to have it fixed. I didn’t damage my car they did. The machine you can see spun on the side of the chrome as if it was a motor something hitting it over and over. The customer satisfaction is non-existence because they don’t care.