I have been a member of the Toluna online community for at least 5 years and during this time have never knowingly breached their terms and conditions. Today I received an e-mail from them to inform me that my account had been closed and all my points confiscated. They claim that during checks made by their Community Managers, my account has been repeatedly flagged for having breached their terms and conditions.
As I think I have been wrongly accused of doing something, please let me know what I can do about this.
I've been taking surveys on Toluna for a long time, but I've never been able to cash out. I have noticed every month there is a "points deduction" taken from my account, of random amounts, and no reason given. I tried to contact Toluna, but there is ZERO contact information anywhere on their site, and the ONE contact form I found said it's only for login or registration issues, and doesn't actually work when you hit "submit". This company seems to be a fraud, as I found this site and a similar report when I did an internet search for "Toluna points decuction". What a huge waste of my time, doing any surveys for them.
Toluna Reviews
I have been a member of the Toluna online community for at least 5 years and during this time have never knowingly breached their terms and conditions. Today I received an e-mail from them to inform me that my account had been closed and all my points confiscated. They claim that during checks made by their Community Managers, my account has been repeatedly flagged for having breached their terms and conditions.
As I think I have been wrongly accused of doing something, please let me know what I can do about this.
I've been taking surveys on Toluna for a long time, but I've never been able to cash out. I have noticed every month there is a "points deduction" taken from my account, of random amounts, and no reason given. I tried to contact Toluna, but there is ZERO contact information anywhere on their site, and the ONE contact form I found said it's only for login or registration issues, and doesn't actually work when you hit "submit". This company seems to be a fraud, as I found this site and a similar report when I did an internet search for "Toluna points decuction". What a huge waste of my time, doing any surveys for them.