Tolley Community Management (AKA Backyard Realty Group) is our HOA property manager. We pay them $9,000/year or more. They jacked up their prices from $5000 to $9000 after the first year. Ever since our HOA board hired Tolley, the property has lost appeal and value, and our community has lost its joy. That's because Mr. Tolley treats every HOA member like something he wants to scrape off the bottom of his shoe, with the exception of those HOA members who are directors on our board. Those guys have a "special" relationship with Tolley and don't care how poorly Tolley treats us--despite us paying their fee to provide us with their horrible property mis-management services. The worst part is not that they are ruining our individual homeowner investments by not keeping up the property, not responding to member reports, and generally blowing us off. The worst part is actually that they continue to get away with obnoxious, abhorrent behavior toward us. We (the paying HOA members) do NOT get a voice in any decisions. In fact, we aren't allowed to have the floor at HOA meetings. We get shut down.
The board continues to allow Tolley to bring in its shoddy contractors to do work on our formerly beautiful property. The most commonly used vendor is a company called Trinity. The Trinity owner and the Tolley owner are buddies who have lunch together, so there is a huge conflict of interest. In the past couple years, this is how Tolley's negligence has hurt us and our property: 1. Dead and dying landscaping is left rotting in our yards for over two years. 2. Even though decks were finally cared for after FOUR years with zero care, Tolley's favorite low-bid contractor (Trinity) that we paid to stain/paint our decks came in here, skipped several decks and even used a different color on some! They actually CHANGED the exterior color of our units without any notice to us or feedback from us. And didn't give a hoot when we complained! The decks that were passed over look like crap, they do not match, and they won't get treated - not without another big fight with Tolley. We keep asking Mr. Tolley to finish this job, with no response. In fact, they stopped replying to our requests to get this work done long ago. 3. Two adjacent townhouse units reported structural damage that is causing water to seep under and between the units (this can lead to very expensive water damage, termite damage, and more). Tolley kept dropping the ball.
Finally, SIX WEEKS after the owner reported this issue, Tolley told her to be home for two days for an engineer to show. (That is a big window.) She adjusted her high-travel work schedule, stayed in, but Tolley's "engineer" never showed, and Tolley never called. Unbelievably rude and unprofessional. It is now two months, and the structural damage STILL has not been corrected. 4. Tolley hires the same plumber over and over to fix the same external water line leaks over and over and keeps paying him to do the same work that wasn't done right the first, second, or third time. Mr. Tolley allows this company to tear up our concrete, dump red clay mud all down our street, and leave the property without cleaning up. If we complain to Tolley, begging him to get cleaners out here, he gets defensive, ugly and sarcastic in his emails to us. Oh, and the work does not get done. 5. There is paint chipping on the exterior of every unit. 6. Wherever there is supposed to be grass, there is mostly dead grass or no grass. Tolley fails to walk the property after repeated requests that he drive out here and look at some issues - but he just won't show up. 7. Front doors are faded and Tolley has failed for over a year to complete a staining job that was started over 14 months ago. 8. Tolley hired and paid his favorite vendor to come out and take care of a few wasps' nests. A check for $15,000 was written to this vendor out of OUR HOA funds! We still have wasps. You can't make this stuff up. This company is awful. Hire them only if you are fond of frustration and burning cash. Did I mention that Tolley is unresponsive and fails to show up? And we continue to pay them. Our board just does not care. You will not get service from these guys. They get paid to ignore you but will go out of their way to harass you. Stay far, far away!
Tolley Community Management Reviews
Tolley Community Management (AKA Backyard Realty Group) is our HOA property manager. We pay them $9,000/year or more. They jacked up their prices from $5000 to $9000 after the first year. Ever since our HOA board hired Tolley, the property has lost appeal and value, and our community has lost its joy. That's because Mr. Tolley treats every HOA member like something he wants to scrape off the bottom of his shoe, with the exception of those HOA members who are directors on our board. Those guys have a "special" relationship with Tolley and don't care how poorly Tolley treats us--despite us paying their fee to provide us with their horrible property mis-management services. The worst part is not that they are ruining our individual homeowner investments by not keeping up the property, not responding to member reports, and generally blowing us off. The worst part is actually that they continue to get away with obnoxious, abhorrent behavior toward us. We (the paying HOA members) do NOT get a voice in any decisions. In fact, we aren't allowed to have the floor at HOA meetings. We get shut down.
The board continues to allow Tolley to bring in its shoddy contractors to do work on our formerly beautiful property. The most commonly used vendor is a company called Trinity. The Trinity owner and the Tolley owner are buddies who have lunch together, so there is a huge conflict of interest. In the past couple years, this is how Tolley's negligence has hurt us and our property: 1. Dead and dying landscaping is left rotting in our yards for over two years. 2. Even though decks were finally cared for after FOUR years with zero care, Tolley's favorite low-bid contractor (Trinity) that we paid to stain/paint our decks came in here, skipped several decks and even used a different color on some! They actually CHANGED the exterior color of our units without any notice to us or feedback from us. And didn't give a hoot when we complained! The decks that were passed over look like crap, they do not match, and they won't get treated - not without another big fight with Tolley. We keep asking Mr. Tolley to finish this job, with no response. In fact, they stopped replying to our requests to get this work done long ago. 3. Two adjacent townhouse units reported structural damage that is causing water to seep under and between the units (this can lead to very expensive water damage, termite damage, and more). Tolley kept dropping the ball.
Finally, SIX WEEKS after the owner reported this issue, Tolley told her to be home for two days for an engineer to show. (That is a big window.) She adjusted her high-travel work schedule, stayed in, but Tolley's "engineer" never showed, and Tolley never called. Unbelievably rude and unprofessional. It is now two months, and the structural damage STILL has not been corrected. 4. Tolley hires the same plumber over and over to fix the same external water line leaks over and over and keeps paying him to do the same work that wasn't done right the first, second, or third time. Mr. Tolley allows this company to tear up our concrete, dump red clay mud all down our street, and leave the property without cleaning up. If we complain to Tolley, begging him to get cleaners out here, he gets defensive, ugly and sarcastic in his emails to us. Oh, and the work does not get done. 5. There is paint chipping on the exterior of every unit. 6. Wherever there is supposed to be grass, there is mostly dead grass or no grass. Tolley fails to walk the property after repeated requests that he drive out here and look at some issues - but he just won't show up. 7. Front doors are faded and Tolley has failed for over a year to complete a staining job that was started over 14 months ago. 8. Tolley hired and paid his favorite vendor to come out and take care of a few wasps' nests. A check for $15,000 was written to this vendor out of OUR HOA funds! We still have wasps. You can't make this stuff up. This company is awful. Hire them only if you are fond of frustration and burning cash. Did I mention that Tolley is unresponsive and fails to show up? And we continue to pay them. Our board just does not care. You will not get service from these guys. They get paid to ignore you but will go out of their way to harass you. Stay far, far away!