I have a 2012 Dodge Charger SXT plus black top edition, which is well maintained on a regular Basis This is a Garage Kept Car and is Rarely Driven. On November 27, 2015 I came into Tire Universe to replace my two front tires as a part of regular Maintenance. Upon going to Tire Universe my Custom rims and my Paint job on my car are in excellent Condition. However when I watch my tire be reinstalled onto my Vehicle I immediately noticed painted removed from the Rim. The Paint was removed on the top part of the rim. I was extremely mad at them and asked them how this happen. I was given every excuse in the world. However all I know is that my rims are in pristine condition before having my tire Installed. So the owner Ibram told me that he would repair the Rim free of Charge. I was happy with that. However he was not able to do it that day being Friday. He asked me to return next Monday, which I did return without the car and just the rim and tire.
They took my tire in the back and Rim in the back are separated them. I am guessing they separate them to send them out. I was then told to go inside and give my phone number to the guy at the counter and they would call me when it was done. When I gave my phone number to the Gentleman he told me he would call me when the Rim was done. Then he very rudely told me that they will not put the tire back on the Rim, which I would have to go somewhere else. I was extremely mad I am not going to argue with them I just want this night mare to be over with. I take extreme I know that a mistake was make, I am just asking to have this repaired correctly.
So I did not receive a call the next day I call them on Wednesday and go pick up my rim. I immediately notice problems with it. There are two kinds of paint on it. It looks like someone with a sharpie repaired it. I got the rim home and wipe it down with a micro fiber towel paint comes off right where they were supposed to have it repaired. Also around the lug nut hole where a nick was in the rim. Touch up paint had been applied to the Holes. So now I am forced to go to another company to have the rim repair correctly.
Tire Universe Reviews
I have a 2012 Dodge Charger SXT plus black top edition, which is well maintained on a regular Basis This is a Garage Kept Car and is Rarely Driven. On November 27, 2015 I came into Tire Universe to replace my two front tires as a part of regular Maintenance. Upon going to Tire Universe my Custom rims and my Paint job on my car are in excellent Condition. However when I watch my tire be reinstalled onto my Vehicle I immediately noticed painted removed from the Rim. The Paint was removed on the top part of the rim. I was extremely mad at them and asked them how this happen. I was given every excuse in the world. However all I know is that my rims are in pristine condition before having my tire Installed. So the owner Ibram told me that he would repair the Rim free of Charge. I was happy with that. However he was not able to do it that day being Friday. He asked me to return next Monday, which I did return without the car and just the rim and tire.
They took my tire in the back and Rim in the back are separated them. I am guessing they separate them to send them out. I was then told to go inside and give my phone number to the guy at the counter and they would call me when it was done. When I gave my phone number to the Gentleman he told me he would call me when the Rim was done. Then he very rudely told me that they will not put the tire back on the Rim, which I would have to go somewhere else. I was extremely mad I am not going to argue with them I just want this night mare to be over with. I take extreme I know that a mistake was make, I am just asking to have this repaired correctly.
So I did not receive a call the next day I call them on Wednesday and go pick up my rim. I immediately notice problems with it. There are two kinds of paint on it. It looks like someone with a sharpie repaired it. I got the rim home and wipe it down with a micro fiber towel paint comes off right where they were supposed to have it repaired. Also around the lug nut hole where a nick was in the rim. Touch up paint had been applied to the Holes. So now I am forced to go to another company to have the rim repair correctly.