I made the following order at timberlandusoutlets.com and only received a pair of cheap socks. No response from the company after multiple attempts to contact.
1 ea. Timberland Men's Exeter River Hoodie Grey Medium Grey Heather
Bought a pair of timberland valor boots ($170) wore them for 2 months and the leather started peeling .also they are waterproof but water was getting inside. Its common sense to keep the box they come in because the proof of purchase is on the box, i got their warranty form from the website, filled it out with what was the issue, and sent them to timberland. Before i sent them i called timberland to see if there was anything else i needed to do with my package, they informed me to get a tracking number through whatever company i sent them out (UPS). I recieved a quick response from then via email (maybe 4 days after i sent them). Notifying me that they had revieved my boots and they are under inspection, another 2 days after i would recieve another email indicating that the inspection had been done and that they would be sending out a new pair of boots fedex..no issue nomatter problems..HOWEVER after i got them back i was told by the shoe store i bought them in that i could have simply took them to that store and they would have done all the leg work for me but only it would have taken maybe 1 week longer for it to process, either way if you buy tims most of them are under a 12 month warranty. Ive been wearing timberlands for 15 years and yhey are the best boots hands down but sometimes unfortunatley you get a defect, my advice to anyone having warranty issues is CALL TIMBERLAND DIRECT and ask questions beofre sending them cause one time i sent boots out and they sent them back because the warranty was expired..
Hello: I had sent a pair of boots to Timberland for warranty repair service. They sent the boots back with a form letter that said the boots were over the one year warranty return period and therefor denied my warranty claim. This was a lie. I contacted the Better Business Bureau. Thanks to the BBB, I found out an unknown and un-publicized fact about how Timberland determines if a product is out of date for warranty service. A Timberland employee let it slip while replying to the Better Business Bureau's inquiry that: " Receive Business Response Thank you for your interest in this matter as Timberland continually strives to maintain excellence in our customer service. We respond to the Complaint filed with your office as follows. When this consumer originally sent his boots to Timberland for inspection, the Amazon invoice was not included. Without proof of purchase, the only point of reference we had was the date code located inside the boot.
1. Timberland states that they had to go by a "date code" inside the pair of boots. This is not an acceptable policy or practice for any industry and therefore, this is not only a completely misleading warranty practice, but it is also an unfair business practice. Do automobile manufacturer's start their vehicle warranty clock ticking while a new vehicle is sitting on a dealership's parking lot while the vehicle is unsold? No, they do not and that is one of many such examples that anyone can think of. So Timberland's warranty policy of going by a manufactured date code is fraudulent as well as an unfair business practice. For all we know, the boots in question (made in Bangladesh, India) could have sat in a warehouse(s) for months, even over 1 year's time, before it was sold to me.
2. No where in Timberland's Warranty Return Form (which is located here): https://images.timberland.com/is/content/TimberlandBrand/customer%20service/downloads/TimberlandWarrantyReturnForm_1017.pdf does it say that it is required to submit proof of purchase.
This same Timberland Warranty Return Form has 3 boxes for customers to fill in their mailing address, email address and phone number. However, Timberland did not even attempt to contact me by any of those 3 methods to ask me to send them proof of purchase, before denying my warranty claim and returning the boots. Timberland also did not inform me that they would repair or replace the manufacturer's defective boots if I would send Timberland proof of purchase = fraudulent and misleading business practice.
3. The boots in question do not have 5 months worth of wear on them because I had still been wearing an older pair of the same exact boots that has been used full time for a full year and is still being held together properly because it does not have the manufacturing defect that my newer pair of exact same boots suffer from.
4. I upheld my end of Timberland's Warranty procedure. Timberland failed to live up to their obligation. The pair of boots in question show hardly any signs of wear. The problem with the boots is obviously and without any doubt, a Manufacturing Defect.
5. What happens when someone buys me, or anyone else for that matter, a Timberland product as a gift? Does Timberland expect the person to ask the gift giver for a copy of the receipt if they should need warranty service? Suppose the gift giver does not have a copy of the receipt..., is the person out of luck? Does Timberland deny all warranty claims if a receipt for a gift is not available? 6. The information posted on the Timberland website here: https://help.timberland.com/hc/en-us/articles/115004585328-Is-My-Item-Under-Warranty- again does not mention at all, a need to provide Proof Of Purchase. (I have taken screen shots of these web pages, so if Timberland suddenly changes them, I do still have proof of how they originally read). Thank you.
Timberland pure scammers! My job takes me all over Central America and South America and many times I need to be way in to the bush 10-20 miles is not unusual and being able to walk(or run) can keep me alive! Recently while I was working in Nicaragua, again I was about 10 miles in the bush when the sole of my Timberland shoe came off! I was forced to walk out with only 1 shoe. I had over 50 Cactus needles etc. in my rite foot along now with an infection and have not been able to walk for about 5 days! I contacted Timberland via e-mail and web site with many photos and they refused to respond,then finely Emily R.Timberland Consumer Service [email protected] got back to me with a form and I filled it out again with photos. But again no response! Finely days later a idiot Sarah [email protected] with the same form! They dont want to fix this they just make a consumer fill out the same form over and over again! I wanted to be nice over this,replace the shoes and $200-$300 for my meds and loss of work (5 days of no walking)my day rate is $450 per day! But now they have forced me to file a court action!!!
Timberland Reviews
I made the following order at timberlandusoutlets.com and only received a pair of cheap socks. No response from the company after multiple attempts to contact.
1 ea. Timberland Men's Exeter River Hoodie Grey Medium Grey Heather
Size - M
$21.98 1 ea. Timberland Men's Icon 6-inch Premium Boot Yellow Wheat Nubuck
Size - EU43.5
$28.98 $50.96 Sub-Total:
$0.00 Flat Rate (Best Way):
$50.96
No problem here
Bought a pair of timberland valor boots ($170) wore them for 2 months and the leather started peeling .also they are waterproof but water was getting inside. Its common sense to keep the box they come in because the proof of purchase is on the box, i got their warranty form from the website, filled it out with what was the issue, and sent them to timberland. Before i sent them i called timberland to see if there was anything else i needed to do with my package, they informed me to get a tracking number through whatever company i sent them out (UPS). I recieved a quick response from then via email (maybe 4 days after i sent them). Notifying me that they had revieved my boots and they are under inspection, another 2 days after i would recieve another email indicating that the inspection had been done and that they would be sending out a new pair of boots fedex..no issue nomatter problems..HOWEVER after i got them back i was told by the shoe store i bought them in that i could have simply took them to that store and they would have done all the leg work for me but only it would have taken maybe 1 week longer for it to process, either way if you buy tims most of them are under a 12 month warranty. Ive been wearing timberlands for 15 years and yhey are the best boots hands down but sometimes unfortunatley you get a defect, my advice to anyone having warranty issues is CALL TIMBERLAND DIRECT and ask questions beofre sending them cause one time i sent boots out and they sent them back because the warranty was expired..
Hello: I had sent a pair of boots to Timberland for warranty repair service. They sent the boots back with a form letter that said the boots were over the one year warranty return period and therefor denied my warranty claim. This was a lie. I contacted the Better Business Bureau. Thanks to the BBB, I found out an unknown and un-publicized fact about how Timberland determines if a product is out of date for warranty service. A Timberland employee let it slip while replying to the Better Business Bureau's inquiry that: " Receive Business Response Thank you for your interest in this matter as Timberland continually strives to maintain excellence in our customer service. We respond to the Complaint filed with your office as follows. When this consumer originally sent his boots to Timberland for inspection, the Amazon invoice was not included. Without proof of purchase, the only point of reference we had was the date code located inside the boot.
1. Timberland states that they had to go by a "date code" inside the pair of boots. This is not an acceptable policy or practice for any industry and therefore, this is not only a completely misleading warranty practice, but it is also an unfair business practice. Do automobile manufacturer's start their vehicle warranty clock ticking while a new vehicle is sitting on a dealership's parking lot while the vehicle is unsold? No, they do not and that is one of many such examples that anyone can think of. So Timberland's warranty policy of going by a manufactured date code is fraudulent as well as an unfair business practice. For all we know, the boots in question (made in Bangladesh, India) could have sat in a warehouse(s) for months, even over 1 year's time, before it was sold to me.
2. No where in Timberland's Warranty Return Form (which is located here): https://images.timberland.com/is/content/TimberlandBrand/customer%20service/downloads/TimberlandWarrantyReturnForm_1017.pdf does it say that it is required to submit proof of purchase.
This same Timberland Warranty Return Form has 3 boxes for customers to fill in their mailing address, email address and phone number. However, Timberland did not even attempt to contact me by any of those 3 methods to ask me to send them proof of purchase, before denying my warranty claim and returning the boots. Timberland also did not inform me that they would repair or replace the manufacturer's defective boots if I would send Timberland proof of purchase = fraudulent and misleading business practice.
3. The boots in question do not have 5 months worth of wear on them because I had still been wearing an older pair of the same exact boots that has been used full time for a full year and is still being held together properly because it does not have the manufacturing defect that my newer pair of exact same boots suffer from.
4. I upheld my end of Timberland's Warranty procedure. Timberland failed to live up to their obligation. The pair of boots in question show hardly any signs of wear. The problem with the boots is obviously and without any doubt, a Manufacturing Defect.
5. What happens when someone buys me, or anyone else for that matter, a Timberland product as a gift? Does Timberland expect the person to ask the gift giver for a copy of the receipt if they should need warranty service? Suppose the gift giver does not have a copy of the receipt..., is the person out of luck? Does Timberland deny all warranty claims if a receipt for a gift is not available? 6. The information posted on the Timberland website here: https://help.timberland.com/hc/en-us/articles/115004585328-Is-My-Item-Under-Warranty- again does not mention at all, a need to provide Proof Of Purchase. (I have taken screen shots of these web pages, so if Timberland suddenly changes them, I do still have proof of how they originally read). Thank you.
Timberland pure scammers! My job takes me all over Central America and South America and many times I need to be way in to the bush 10-20 miles is not unusual and being able to walk(or run) can keep me alive! Recently while I was working in Nicaragua, again I was about 10 miles in the bush when the sole of my Timberland shoe came off! I was forced to walk out with only 1 shoe. I had over 50 Cactus needles etc. in my rite foot along now with an infection and have not been able to walk for about 5 days! I contacted Timberland via e-mail and web site with many photos and they refused to respond,then finely Emily R.Timberland Consumer Service [email protected] got back to me with a form and I filled it out again with photos. But again no response! Finely days later a idiot Sarah [email protected] with the same form! They dont want to fix this they just make a consumer fill out the same form over and over again! I wanted to be nice over this,replace the shoes and $200-$300 for my meds and loss of work (5 days of no walking)my day rate is $450 per day! But now they have forced me to file a court action!!!