The statement that tickets were transferred to me is patently false. A careful review by a manager will reveal a 70min plus phone between myself Veronica, unknown female, Mark, and finally Shawna in your Customer Resolution area.
A careful review will also show your customer service representative (Veronica) sending us a link to tickets that were dated for 03 July – 3 weeks prior while we are standing outside the venue waiting to enter. Careful review of the 20min discussion between Shawna and me will also reveal the discrepancy in transfer as noted by Shawna, not me.
I ordered tickets to a college basketball game, North Carolina Tarheels VS Tennessee Vols in Tennessee, for my son for christmas and was told I would recieve an email with instructions on how to download them. I never received the email. I called every number available and went through an automated system every time that will not let you talk to a real person but it did say there was an order attached to my telephone number, yet I can't get ahold of anyone to tell me how to get the download. I have emailed the email addresses they have given me that say they will respond within 24 hours and have not recieved any responses. I tried using the live chat option on the website and can't get a response there either. I don't have the money to replace the tickets and the game is December 17th and I have already told my son about it and now I have to tell him I can't go!! Thanks Ticketcity for ruining my kid's Christmas!! I will never ever use this company again!!!!
I purchase club level seats through ticket city for an upcoming playoff game The company sent box seats instead (which have a face value of less than half of the tickets I ordered and none of the same amenities) In order to supply me with comparable tickets the company required me to pay an additional $127.
I purchased 3 tickets to the U2 Concert in Washington, DC (Fedex Field Arena) for June 20, 2017 back in March 2017 and was sent an email over 2 weeks ago advising the tickets were being shipped to me - this was a lie. The Seller did not have the tickets and did not ship the tickets to me. I have been waiting for weeks and have been told the company is waiting for the Seller to have the tickes in hand and then he will ship - the conccert is 9 days away and no resolution to this problem. They took my money and have yet to deliver.
I purchased tickets for Rock on the Range in Columbus OH in March first time, I called the company to verify the tickets and they were for Field tickets at the Concert. I purchased them for 1368.55 which is extremely high but I did not want to let my daughter down .
I received the tickets and they are for stadium tickets. Stadium tickets are in the bleachers field are on the ground. I called the company and they offered to let me up grade, no the tickets are 225 each normally for field and 190 for stadium. There is no way that anyone would pay that. As a administrator for the Rock on the Range I told them that and they said that is what they could offer.
I told them a full refund of 4 field tickets nothing different. I will be sueing Ticket City for false selling practices as well as over charging for tickets. Furthermore I am in contact with Rock on the Range and will be letting them know that scalping of the tickets have happened. With 10,000 plus people that I oversee this is going to be problematic.
DO NOT PURCHASE TICKETS FOR ANYTHING THROUGH THIS ORGANIZATION.
Paid top dollar for ticket advertised as Section Club Level, Cardials Stadium, later told it was for some club party. Would not refund anything...a few hundred dollar processing fee...but would resell them for me....geez THANKS BEWARE!!!!!!
TicketCity Reviews
To TicketCity,
Jose, John or Whomever
The statement that tickets were transferred to me is patently false. A careful review by a manager will reveal a 70min plus phone between myself Veronica, unknown female, Mark, and finally Shawna in your Customer Resolution area.
A careful review will also show your customer service representative (Veronica) sending us a link to tickets that were dated for 03 July – 3 weeks prior while we are standing outside the venue waiting to enter. Careful review of the 20min discussion between Shawna and me will also reveal the discrepancy in transfer as noted by Shawna, not me.
I ordered tickets to a college basketball game, North Carolina Tarheels VS Tennessee Vols in Tennessee, for my son for christmas and was told I would recieve an email with instructions on how to download them. I never received the email. I called every number available and went through an automated system every time that will not let you talk to a real person but it did say there was an order attached to my telephone number, yet I can't get ahold of anyone to tell me how to get the download. I have emailed the email addresses they have given me that say they will respond within 24 hours and have not recieved any responses. I tried using the live chat option on the website and can't get a response there either. I don't have the money to replace the tickets and the game is December 17th and I have already told my son about it and now I have to tell him I can't go!! Thanks Ticketcity for ruining my kid's Christmas!! I will never ever use this company again!!!!
I purchase club level seats through ticket city for an upcoming playoff game The company sent box seats instead (which have a face value of less than half of the tickets I ordered and none of the same amenities) In order to supply me with comparable tickets the company required me to pay an additional $127.
I purchased 3 tickets to the U2 Concert in Washington, DC (Fedex Field Arena) for June 20, 2017 back in March 2017 and was sent an email over 2 weeks ago advising the tickets were being shipped to me - this was a lie. The Seller did not have the tickets and did not ship the tickets to me. I have been waiting for weeks and have been told the company is waiting for the Seller to have the tickes in hand and then he will ship - the conccert is 9 days away and no resolution to this problem. They took my money and have yet to deliver.
I purchased tickets for Rock on the Range in Columbus OH in March first time, I called the company to verify the tickets and they were for Field tickets at the Concert. I purchased them for 1368.55 which is extremely high but I did not want to let my daughter down .
I received the tickets and they are for stadium tickets. Stadium tickets are in the bleachers field are on the ground. I called the company and they offered to let me up grade, no the tickets are 225 each normally for field and 190 for stadium. There is no way that anyone would pay that. As a administrator for the Rock on the Range I told them that and they said that is what they could offer.
I told them a full refund of 4 field tickets nothing different. I will be sueing Ticket City for false selling practices as well as over charging for tickets. Furthermore I am in contact with Rock on the Range and will be letting them know that scalping of the tickets have happened. With 10,000 plus people that I oversee this is going to be problematic.
DO NOT PURCHASE TICKETS FOR ANYTHING THROUGH THIS ORGANIZATION.
Paid top dollar for ticket advertised as Section Club Level, Cardials Stadium, later told it was for some club party. Would not refund anything...a few hundred dollar processing fee...but would resell them for me....geez THANKS BEWARE!!!!!!