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report scam| Country | United States |
| State | South Carolina |
| City | Charleston |
| Address | 1535 Sam Rittenberg Blvd |
| Phone | 843-818-4322 |
| Website | http://www.thryvefitnesssolutions.com/ |
Thryve Fitness Solutions Reviews
This company is a scam! I was lied to by a former Thryve fitness manager at a small gym in Dallas. He had told me that if I wanted to cancel my training membership, it would be as easy as going up to him on the day of wanting to cancel and he would do so, no questions asked. I wasn't aware of a thirty day notice. Coincidentally, he has been fired. If I would have known about the notice, I obviously would've cancelled my training in a timely manner. Now I have an invoice of $320 due to not paying, even though I haven't been training for the past two months (as I have cancelled my membership at this particular gym). I was threatened that if I don't pay, I'll be sent to a collections agency in 50 days. I'm not paying for services that I didn't get. I haven't been training for two months, so trying to get $320 out of me is stealing. It's as simple as that.
I would suggest that no one gets any training services from here. The managers and service are liars with terrible morale.
After multiple difficulties scheduling any sessions, I have been stonewalled by customer service. Here are the details: I told the salesman that I wanted to do a trial version for 3 months instead of 6. He said I could cancel at any time if I gave 30 days notice but did not mention the $250 cancellation fee. So that's misleading, but also my fault for only skimming the contract. Beware. From the beginning, it was incredibly difficult to schedule sessions in person and online. The website is useless, listed people that were not personal trainers, and had a nonworking number. Then a session that I finally had been able to schedule was cancelled with an offer to reschedule the next week. At this point, I had 1 workout in the 3 weeks since I had signed up because of their runaround. Trying to reach customer service was also difficult because apparently only one person works there. She said an investigation into the gym had to take place before they would release me from my contract, which I had asked for due to their lack of service, and I might see a resolution next week. A company that offered good service would not have to resort to delays and stall tactics and exorbitant cancellation fees.
I joined Blast Fitness for the purpose of using equipment to increase my physical strength. I have a disabled child that relies on me 100% and as he gets older, it is more difficult to lift and move him. I was offered a "free session" with a personal trainer to see if I wanted to sign up for a training program. I was highly motivated to build muscle and couldn't afford injuries, so it made sense to try a personal trainer. I did not think the gym would have a fraudulent company working within its walls but I was very wrong.
The "free session" was really a way for Thryve to find out what you want & promise that thing to you if you sign on the dotted line. They said a lot of things that sounded like what I wanted. I would get a personal trainer to meet with at the gym and teach me how to use the machines without injury & how to increase my physical strength without gaining bulk. Great. The first trainer was awesome but he wasn't being given the hours he was promised or getting paid like he was supposed to. I went up to the gym for training to find out he had quit but the manager hadn't called to tell me because he didn't want to wake me. My session was at 10:30 am. Had he called he could have saved me arranging child care, getting ready & driving to the gym only to find out I had no trainer. But no, no phone call. Then the ma anger proceeds to give me a long, untrue story about how my trainer got in a fight with his pregnant wife and decided in the middle of the night to leave the state. The manager begged him to stay and offered him a place to stay with him but my trainer was determined to leave his pregnant wife. I knew this was completely untrue & that the trainer needed to get a paying job to support his wife and newborn baby...but by now I just didn't want to listen to the lies anymore. I said, that's a shame, and I'm going home, let me know when you've replaced him.
A different trainer met me for my next session the following week. I had to through the whole explaining my goals and motivations to her which left little time for actual working out. Fine. I'm sure it'll be better next time. At the end of the session she tells me I will be given a new trainer because she was taking over the other manager' job because he too had quit. Asked if this meant I had to go through the whole explaining everything yet again. She said she would find a great trainer that would be able to start right away. But it wouldn't be until next week. So now two weeks have gone by without any real personal training. She said not to book any more sessions until she had a trainer lined up. Two more weeks went by. Nothing. Well not nothing. I was billed another $320 for services I was not receiving. I tried contacting Thryve, whoever the manager was at the moment by phone and by email. No response. I tried logging into the system to see what trainers were available...I had been locked out of my account. It was clear to me that I was not dealing with a company that was supporting its employees or customers. After the next $320 came out my account without any contact with them, I was done.
I sent a letter to let them know I no longer wanted their services & expected them to stop charging me for services they no longer offered. I got a phone the SAME DAY from the customer service line in another state letting me know that I would need to pay for another month at $320 PLUS a cancellation fee of $288 before I could cancel. That is insane! If I had broken the contract without reason, yes, I would owe them for that. But essentially they want me to pay for months of services I never even received from them! There are two parties in that contract and Thryve Fitness Solutions broke that contract within a month! Yet they want to get paid for that? That is a fraudulent company!
I do not blame the trainers with Thryve. On their own, they would probably provide excellent training. But the practice of not giving promised hours, not paying them money owed & the unprofessional way management blames them for the company's failings is unfair to the trainers & the customers. That said, I did injure my shoulder during a session & when I asked the manager that promised learning proper form on the machines, he said, "sometimes the trainers just aren't familiar that the equipment." What? Isn't that their actual job and what i was paying you for? That was months ago & I may need surgery to fix the injury.
Thryve cares only about you signing that contract so they can drain your bank account. They didn't provide me with the services promised & want me to continue paying. They don't offer trainers any training on how to use machines,don't pay them & generally make for miserable employees. That's what you're really signing up for. Spend your money on a lovely fruit of the month subscription instead. It'll help you more health wise & if you don't get your fruit, you won't have to pay. And you won't tear muscles noshing on apples.
if I am contacted again with a demand for more money I will be hiring a lawyer to handle it
In May of 2015 I joined Blast Fitness in Clear Lake Texas. Part of the initial benefit was a free personal training session. My daughter and I both joined at the same time and signed up at the same time for our "free" session. There was no free session. Just a high pressure sales pitch to join the Thryve Fitness Solutions training contract. Frank was the "manager" at that time and signed us up together. We originally had Frank as out trainer. Then were were switched to Brian. Brian quit. Then Frank quit. Then were were assigned to Laura. Laura then stated during our initial session that she would most likely take over for Frank. She completed two sessions and then said she had no trainer available and to wait to hear from her before scheduling a session online. I called her twice and did not hear back. I then called to request cancellation as I did not feel I was being provided what I had contracted for. Skipping sessions is not good. Changing trainers repeatedly is not good. Hearing about personal problems they are having is not good. I wanted out. I did not request a refund at that time. I just wanted to cancel. The trainers complain about not being paid, About how they are overworked and underpaid. I was advised I would be given instruction on weight machines as ny goal was to gain strength. That never happened. I was on the floor or doing squats. I am so disappointed that I even got involved with this group. I understand getting paid for your service but there was NO SERVICE. How can a company promise you a service not provide it, and then say I am bound to the contract but not them? Now they want to provide me a trainer. Im sure it will be more of the same. No thanks! DONT JOIN THRYVE FITNESS
Scam
Signed up in late April 2015 for a weekly session. Have tried now for a month to put my account on hold and each time im told something different. I had called customer service and was told they'd get back with me. Nope. The manager of the local location I've talked to twice and he sayid he'd look into in and get back to me. Nope. Even left me a message wanting to upgrade my account, forgetting we had talked when he left the message. Now customer service has been brought "in house" and all they will do is extend my time to use the sessions, 4 of which I told them I wanted cancelled a month ago! DONT USE THEM!
SCAM!
DO NOT JOIN THRYVE! They are one giant scam. There are numerous reports of them scamming people out of their money. We were promised money back today and the number we have to call back does not work now. They are not returning emails and have not called us. I have found numerous reports like the one below of others who have been dealing with the same issues. We are fully prepared to take legal actions at this point. Their customer service is horrendous and they do not care about anything besides taking your money. If you do "owe" money, they send you to fake debt collectors by the name of either Rick Stone or Mr. Valentino who claim to be regional managers yet their companies do not exist. When you Google the numbers they call from other complaints come up about how they are fraudulent calls. Do not make the same mistakes we did by signing up with Thryve. Do your research before you believe ANY of the "5 star" reviews about their company. And if anyone reading this "owes" money, beware of any numbers that look like 603-951-4145. I have posted the articles below regarding the number above and one of the many articles of clients with the same issues we had.