I am more than disappointed with the answer I received from corporate Therma Tru regarding the 3rd door replacement on my kitchen. We replace the original door 8 years ago, with a pressure treated jam, to prevent the "rotting" on all the original doors installed in our new home.
The "new" door is about 8 years old and the jams rotted so badly, you can out your finger right thru the wood is it so rotted and soft. I called Therma Tru, before ordering a new $2400 door, send them pictures and asked about some compensation due to poor quality product.
The "new" replacement door costs over $2400 without installation costs yet I was told the jams are not covered under any warranty from them. Therefore, they are using low quality products on their frames and not caring how ineffective it is. I am very disturbed that they are not even considering some form of compensation on the new door as I am now very concerned I am throwing away $2400-$3000 on an inferior door that can again rot out within the 8 years this one did. Shame on you Therma Tru! Potential customers need to be aware of the lack of concern on Thermu tru's inferior quality when making your door purchases.
Therma-Tru Corp. Reviews
I am more than disappointed with the answer I received from corporate Therma Tru regarding the 3rd door replacement on my kitchen. We replace the original door 8 years ago, with a pressure treated jam, to prevent the "rotting" on all the original doors installed in our new home.
The "new" door is about 8 years old and the jams rotted so badly, you can out your finger right thru the wood is it so rotted and soft. I called Therma Tru, before ordering a new $2400 door, send them pictures and asked about some compensation due to poor quality product.
The "new" replacement door costs over $2400 without installation costs yet I was told the jams are not covered under any warranty from them. Therefore, they are using low quality products on their frames and not caring how ineffective it is. I am very disturbed that they are not even considering some form of compensation on the new door as I am now very concerned I am throwing away $2400-$3000 on an inferior door that can again rot out within the 8 years this one did. Shame on you Therma Tru! Potential customers need to be aware of the lack of concern on Thermu tru's inferior quality when making your door purchases.