In May, 2022, I received an email advertisement for a special from Thera Face and Body for 3 body ultrasonic cavitation sessions(fat reduction) at the price of $99.00. On May 9, 2022, I called Thera and spoke with Briana Policarpo who is the manager of the business.
I explained I was interested in 3 treatments of the ultrasonic cavitation sessions. She explained I needed to prepay for the services and took my payment of $99.00 over the phone from my Citibank Credit Card. At that time, I scheduled 3 appointments for the service.
On the day of my first appointment, Friday,May 13, 2022, I received a call from Briana Policarpo saying she would need to cancel and reschedule my appointment because the bathroom at the clinic was out of service. I rescheduled my appointment to Tuesday, May 17, 2022.
On May 17, 2022 I drove to my appointment and Briana was calling my phone as I pulled into the parking lot. I told her I was getting ready to come in and she came out to the parking lot and explained that the ultrasonic cavitation machine was out of service and I could not attend the appointment.
I then verbally requested a refund while she was standing there in the parking lot. She did not respond to my request and went back into the clinic. Subsequently, I tried to call her to request a refund and my phone had been blocked by her so I could not contact her. On May 18, 2022, I sent an email to Thera requesting a refund of my $99.00 stating I decided not to use their services.
On May 19, 2022, I sent a text requesting cancellation of my appointments so I would not be charged a late cancelation fee for my future appointments on May 20, 2022 and May 26, 2022. As of the date this report was written, I have not received a refund. I reviewed their cancellation policy and it only mentions late cancellation fees for missed appointments/ late cancellations.
I did not receive any services from this business and feel they are unethical. I should have been issued a refund.
TheraMedSpa Reviews
In May, 2022, I received an email advertisement for a special from Thera Face and Body for 3 body ultrasonic cavitation sessions(fat reduction) at the price of $99.00. On May 9, 2022, I called Thera and spoke with Briana Policarpo who is the manager of the business.
I explained I was interested in 3 treatments of the ultrasonic cavitation sessions. She explained I needed to prepay for the services and took my payment of $99.00 over the phone from my Citibank Credit Card. At that time, I scheduled 3 appointments for the service.
On the day of my first appointment, Friday,May 13, 2022, I received a call from Briana Policarpo saying she would need to cancel and reschedule my appointment because the bathroom at the clinic was out of service. I rescheduled my appointment to Tuesday, May 17, 2022.
On May 17, 2022 I drove to my appointment and Briana was calling my phone as I pulled into the parking lot. I told her I was getting ready to come in and she came out to the parking lot and explained that the ultrasonic cavitation machine was out of service and I could not attend the appointment.
I then verbally requested a refund while she was standing there in the parking lot. She did not respond to my request and went back into the clinic. Subsequently, I tried to call her to request a refund and my phone had been blocked by her so I could not contact her. On May 18, 2022, I sent an email to Thera requesting a refund of my $99.00 stating I decided not to use their services.
On May 19, 2022, I sent a text requesting cancellation of my appointments so I would not be charged a late cancelation fee for my future appointments on May 20, 2022 and May 26, 2022. As of the date this report was written, I have not received a refund. I reviewed their cancellation policy and it only mentions late cancellation fees for missed appointments/ late cancellations.
I did not receive any services from this business and feel they are unethical. I should have been issued a refund.