The company in question is themeforest.net/ (Envato Pty Ltd). They sell digital products for designers. I have had an account for over 5 years and over those years have purchased over 70 items from them.
I have never had a problem with a product until now. I purchased a Wordpress Theme that was significantly not as described. I tried to solve the issue with Envato and after giving me the run around for 7 days I opened a PapPal Dispute. The immediately locked me out of my account and access to all 70+ previous purchases.
I also have an account balance with them for $17.
00 USD not much but I cannot touch my money. They are threatening me saying that until I close my PayPal dispute they will not release my access to my prior purchase or money.
They sold me a product that did not work as described. I tried to solve the problem with the company directly before filing a PayPal dispute. Now the company is threatening me by revoking my access to purchases that are rightfully mine and holding money I have deposited for future purchases without any offer to return the sum.
I have addressed this exact concern to them directly. I want access to my purchases, to be refunded for a faulty product, and my account balance returned. Their response is they will do no such thing unless I cancel my dispute and allow them to handle it internally. I feel like this is fraud.
I filed a complaint with the ACCC - accc.gov.au/
I encourage everyone to file a complaint on this site in their home country. This is theft pure and simple and to make matters worse some sick form on blackmail.
ThemeForest.net Reviews
The company in question is themeforest.net/ (Envato Pty Ltd). They sell digital products for designers. I have had an account for over 5 years and over those years have purchased over 70 items from them.
I have never had a problem with a product until now. I purchased a Wordpress Theme that was significantly not as described. I tried to solve the issue with Envato and after giving me the run around for 7 days I opened a PapPal Dispute. The immediately locked me out of my account and access to all 70+ previous purchases.
I also have an account balance with them for $17.
00 USD not much but I cannot touch my money. They are threatening me saying that until I close my PayPal dispute they will not release my access to my prior purchase or money.
They sold me a product that did not work as described. I tried to solve the problem with the company directly before filing a PayPal dispute. Now the company is threatening me by revoking my access to purchases that are rightfully mine and holding money I have deposited for future purchases without any offer to return the sum.
I have addressed this exact concern to them directly. I want access to my purchases, to be refunded for a faulty product, and my account balance returned. Their response is they will do no such thing unless I cancel my dispute and allow them to handle it internally. I feel like this is fraud.
I filed a complaint with the ACCC - accc.gov.au/
I encourage everyone to file a complaint on this site in their home country. This is theft pure and simple and to make matters worse some sick form on blackmail.