During my recent visit to London I stayed at the so-called York Hotel in Ilford, Essex (Greater London) on the night of September 27th. To my disgust, and disappointment, this place was absolutely awful. It was no hotel by any stretch of the imagination and was more like a run-fown hostel - a miserable hole.
There were 37 rooms in this "establishment" sharing only a handful of bathrooms/toilets. The bathrooms were rough - wet towels repeatedly thrown on the floor, dirty floor, human hair (either from the head or pubic) on the floor, the room had broken second-hand furniture in it, industrial-style ceiling lighting, dirty walls, no curtains, no bedside cabinets or lamps, no TV or WiFi, no fridge, microware or phone in room, no fan or A/C, no elevator, no toiletries in the bathroom, some bathooms had no toilet paper in, no parking, garbage left laying around the landings and hallways, the room doors banged too loudly when closed, the staff were unprofessional, drab reception area, too close to Ilford Train Station, and the view of a garbage dumpster from the room window. .
I hardly slept a wink all night, and decided to check-out after the first night, despite having paid in advance for two nights. I just could not stay there any longer, and explained all this to the Night Manager when I checked out. I did not even use the shower, and only used the toilet due to necessity!! I therefore requested a refund for the second night as I didn't stay there, and the room was available to re-let during that day. I left there at 7:00am. Management has refused my request, will not even discuss my dissatisfaction with me either by phone or email, and is refusing to give me the name of the owner of the place. I have repeatedly asked for this and have been told it is "impossible" for them to give that to me!!! They are not concerned whatsoever about complaints and do not want to hear them. They start to say they don't understand what you are telling them, etc. etc.
I therefore feel I have been ripped off by the owner of the York Hotel in Ilford, Essex, UK, and I want to bring this to the attention of anybody who is thinking of staying there. My advice to them is "don't do it"!! I am trying to get this establishment closed down as it isn't a fit place for guests to stay in. I will send an update on my progress as time progresses. They advertise as a 2.5 Star Hotel, but they aren't even a 1 Star place.
Thank you for your time, and I look forward to this report being accepted and published.
The York Hotel Reviews
During my recent visit to London I stayed at the so-called York Hotel in Ilford, Essex (Greater London) on the night of September 27th. To my disgust, and disappointment, this place was absolutely awful. It was no hotel by any stretch of the imagination and was more like a run-fown hostel - a miserable hole.
There were 37 rooms in this "establishment" sharing only a handful of bathrooms/toilets. The bathrooms were rough - wet towels repeatedly thrown on the floor, dirty floor, human hair (either from the head or pubic) on the floor, the room had broken second-hand furniture in it, industrial-style ceiling lighting, dirty walls, no curtains, no bedside cabinets or lamps, no TV or WiFi, no fridge, microware or phone in room, no fan or A/C, no elevator, no toiletries in the bathroom, some bathooms had no toilet paper in, no parking, garbage left laying around the landings and hallways, the room doors banged too loudly when closed, the staff were unprofessional, drab reception area, too close to Ilford Train Station, and the view of a garbage dumpster from the room window. .
I hardly slept a wink all night, and decided to check-out after the first night, despite having paid in advance for two nights. I just could not stay there any longer, and explained all this to the Night Manager when I checked out. I did not even use the shower, and only used the toilet due to necessity!! I therefore requested a refund for the second night as I didn't stay there, and the room was available to re-let during that day. I left there at 7:00am. Management has refused my request, will not even discuss my dissatisfaction with me either by phone or email, and is refusing to give me the name of the owner of the place. I have repeatedly asked for this and have been told it is "impossible" for them to give that to me!!! They are not concerned whatsoever about complaints and do not want to hear them. They start to say they don't understand what you are telling them, etc. etc.
I therefore feel I have been ripped off by the owner of the York Hotel in Ilford, Essex, UK, and I want to bring this to the attention of anybody who is thinking of staying there. My advice to them is "don't do it"!! I am trying to get this establishment closed down as it isn't a fit place for guests to stay in. I will send an update on my progress as time progresses. They advertise as a 2.5 Star Hotel, but they aren't even a 1 Star place.
Thank you for your time, and I look forward to this report being accepted and published.