In 2020 I canceled my subscription to a product at the Vitamin Shoppe. But since that time The Vitamin Shoppe has continued to charge my account for this product. It was something which I did not take notice to my account because I frequent the store and it wasn't a large amount.
It wasn't until calling their corporate office that I was able to stop the monthly charge. The "customer care" person told me how sorry they were and didn't know how this happen but could only refund me for the last 2-months and the rest I would need to "take it up" with my banking institution.
Very disappointed is to say the least and I warn other consumers to be care with the Vitamin Shoppe and to be sure that you're checking your monthly bank statement because this may be a pattern.
I checked my account and noticed 2 unauthorized with drawls. One from Co. and one from UT both around 11:00 Pm while I was sleeping. I looked up the site an left a couple e-mails with no response. I noticed a phone # on one of the transactions and called. A lady answered and started asking me for my name and I told her that money was taken from my account without my authorization. She asked more questions trying to look up my account. I told her I never ordered anything. She said she would have to get with her managers and some would call me back from this # and then asked how did I get this #. I told her it was on one of the unauthorized with drawls. She said someone would call. Have not received any call.
The Vitamin Shoppe Reviews
In 2020 I canceled my subscription to a product at the Vitamin Shoppe. But since that time The Vitamin Shoppe has continued to charge my account for this product. It was something which I did not take notice to my account because I frequent the store and it wasn't a large amount.
It wasn't until calling their corporate office that I was able to stop the monthly charge. The "customer care" person told me how sorry they were and didn't know how this happen but could only refund me for the last 2-months and the rest I would need to "take it up" with my banking institution.
Very disappointed is to say the least and I warn other consumers to be care with the Vitamin Shoppe and to be sure that you're checking your monthly bank statement because this may be a pattern.
I checked my account and noticed 2 unauthorized with drawls. One from Co. and one from UT both around 11:00 Pm while I was sleeping. I looked up the site an left a couple e-mails with no response. I noticed a phone # on one of the transactions and called. A lady answered and started asking me for my name and I told her that money was taken from my account without my authorization. She asked more questions trying to look up my account. I told her I never ordered anything. She said she would have to get with her managers and some would call me back from this # and then asked how did I get this #. I told her it was on one of the unauthorized with drawls. She said someone would call. Have not received any call.