Started the process May 20,2020 bank account debited on 5/21/2020 and on the 21st of each month since. Medication sent to doctor on 7/17/20 but it was the wrong insulin. Called and was told they would get the correct medication immediately should only be 7-10 days. It has now been 31 days and they say they have no control over when I will get the medication and they can't get a tracing number because tracking numbers are not issued until the medication has been shipped for over 10 days. Anyone who has ever purchased anything online knows tracking numbers are issued immediately. Customer service thinks that we are all a bunch of idiots so they tell us any old thing to get us off the phone,and they must be right we were idiots to have ever used their services.
They will hit my bank again in a couple of days, the fourth month and i have yet to get my insulin. I have worked customer service for various companies and none of them would have ever tolerated the kind of behavior this company put out. they do not respect their customers and they don't respect the company they work for.
7-31-17 Did Application and rx advocates took the 85.00 app.fee & 1st months fee .8-9-17 They received all the paperwork and documentation they requested. 8/15/17 9:50am left message no call back. Called them back Celeste insisted I did not leave a message.(1st lie)This was the call I was told that Lilly lost all my paperwork 8/22/17 12:32 pm Called again to check on progress of my application they told me that Lilly needed yet another paper because they lost a specific paper. Told me to call back.
8/30/17 called back again told me yet again Lilly needed more paperwork. So I asked the script reading girl that is customer service and supervisor if I could call Lilly she said no they don't have any paperwork on me. I called Lilly and Andrew from RX Advocates called them on the 29th wanting to know what was going on with my case and getting my meds. When I spoke to Lilly they told me RX Advocates was a 3rd party company and if you have insurance they will not help you but they do have programs that will help you through the patient assistance program. I take Trulicity and the maker is Eli Lilly I am diabetic and these dirt bag ripoff artists wanted me to get more medication from my doctor I was not doing that not when it is1500.00 a month for 4 shots.
RX ADVOCATES ARE A JOKE.CELESTE,BILLY,ANDREW,ERIK AND THE SO CALLED SCRIPT READING d****e THAT TOLD ME THEY NEEDED MORE PAPERWORK .THEY ARE LIARS AND ARE ONLY OUT FOR YOUR MONEY.IF IT SOUNDS TO GOOD TO BE TRUE IT IS.
The Rx Advocates, LLC. Reviews
fedup broke and no medication
Started the process May 20,2020 bank account debited on 5/21/2020 and on the 21st of each month since. Medication sent to doctor on 7/17/20 but it was the wrong insulin. Called and was told they would get the correct medication immediately should only be 7-10 days. It has now been 31 days and they say they have no control over when I will get the medication and they can't get a tracing number because tracking numbers are not issued until the medication has been shipped for over 10 days. Anyone who has ever purchased anything online knows tracking numbers are issued immediately. Customer service thinks that we are all a bunch of idiots so they tell us any old thing to get us off the phone,and they must be right we were idiots to have ever used their services.
They will hit my bank again in a couple of days, the fourth month and i have yet to get my insulin. I have worked customer service for various companies and none of them would have ever tolerated the kind of behavior this company put out. they do not respect their customers and they don't respect the company they work for.
7-31-17 Did Application and rx advocates took the 85.00 app.fee & 1st months fee .8-9-17 They received all the paperwork and documentation they requested. 8/15/17 9:50am left message no call back. Called them back Celeste insisted I did not leave a message.(1st lie)This was the call I was told that Lilly lost all my paperwork 8/22/17 12:32 pm Called again to check on progress of my application they told me that Lilly needed yet another paper because they lost a specific paper. Told me to call back.
8/30/17 called back again told me yet again Lilly needed more paperwork. So I asked the script reading girl that is customer service and supervisor if I could call Lilly she said no they don't have any paperwork on me. I called Lilly and Andrew from RX Advocates called them on the 29th wanting to know what was going on with my case and getting my meds. When I spoke to Lilly they told me RX Advocates was a 3rd party company and if you have insurance they will not help you but they do have programs that will help you through the patient assistance program. I take Trulicity and the maker is Eli Lilly I am diabetic and these dirt bag ripoff artists wanted me to get more medication from my doctor I was not doing that not when it is1500.00 a month for 4 shots.
RX ADVOCATES ARE A JOKE.CELESTE,BILLY,ANDREW,ERIK AND THE SO CALLED SCRIPT READING d****e THAT TOLD ME THEY NEEDED MORE PAPERWORK .THEY ARE LIARS AND ARE ONLY OUT FOR YOUR MONEY.IF IT SOUNDS TO GOOD TO BE TRUE IT IS.