I paid $1600.00 on 16 November 2023 to Debbie Vargas Owner / Operator of Robins Nest Custom Embroidery to do embroidery on approximately 160 hats for my company. The aforementioned amount was the full payment that Ms. Vargas charged to do said work! Furthermore, I had previously paid Ms. Vargas $107.00 on 06 September 2023 to render my company logos and do up some examples for my approval. It took Ms. Vargas 2 months just to do the artwork rendering and examples. I went ahead and paid Ms. Vargas the $1600 dollar amount on 16 November with the understanding that the work would be done before Christmas 2023. Needless to say the work did not get completed by the agreed upon date. It took many phone calls to get Ms. Vargas to finally return a call in the 1st week of January to wit she imformed that she had gotten sick and fell behind during the holidays. I asked her when my Hats would be done as I have a pending deadline coming whereas I need said hats! Ms. Vargas informed at that time they would be done by Friday 19 January 2024 or Monday 22 January 2024 at the latest. On Tuesday 23 January 2023 I attempted to call Ms. Vargas and could not get anyone to answer the phone. I and my wife decided to go to Robins Nest Custom Embroidery located at 319 River Edge Blvd. Suite 110 Cocoa, Fl. 32922 in person to get our hats that should have been ready. Upon arriving Ms. Vargas presented us with about 20 hats that were either completed or not done to acceptable standards and she claimed she needed more time!!! I became very upset as this was this first time hearing the excuse that she was having difficulty with the embroidery! We gave her 2 months from Sept thru November 2023 to get those issues worked out. Ms. Vargas then started making excuses that she has other customers, that she had told us of the embroidery issues she was having, etc. etc. everything accept taking responsibility! She refuses to refund or give me my finished and unfinished merchandise.
I ultimately filed a Better Business Bureau Complaint as well as a Police Report for Fraud with the Cocoa Police Dept. The owner finally agreed to give me my merchandise on 02 February 2024 but only at the Cocoa Police Dept. As per Ms Vargas's request I emailed her the following: "I have received your response to my BBB complaint against you. I will gladly meet you at the Cocoa Police Department located at 1226 West King Street Cocoa, Fl 32922 at 2 PM tomorrow 02 Feb 2024. You let me know what works for you by responding to this email! I expect 160 hats to be of sellable excellent quality…..", We agreed to meet at the Cocoa Police Department at 2PM on 02 Feb 2024. Ms. Vargas was not only late but had some older man who refused to give his name demand that I sign the invoice or "I get no hats", I informed that I would happily sign but I needed to inspect the work that I had paid for and contracted for. The man rudely stated Sign or we are out of here! The Police officer that was present even informed the gentleman that I had a right to inspect my merchandise. This all transpired while Ms. Vargas sat in the driver seat of her vehicle. I said I would sign if they stayed for me to inspect the hats, I signed then the guy jumped in the car and Ms. Vargas sped off!
I did receive 160 hats but not the type of embroidery that I paid $1600.00 for! 20 of the hats were embroidered as contracted the other 140 were done with embroidered patches which I specifically stated during the negotiation of the work that I did not want! I now have 140 substandard hats that technically can be sold but at a much lesser price that I would have charged had the work been done properly! I expect some sort of compensation for the frustration and poor workmanship that the owner (Ms. Debbie Gail Vargas) of Robins Nest Custom Embroidery took payment in full and up front for then provided after much difficulty and involvement of Police! I will not hold my breath though as Ms. Vargas has other issues to deal with involving her business being listed as Non-Active by the state of Florida. Information was easily obtained via sunbiz.org on both of her legal business names (Robins Nest Custom Embroidery Inc. Doc number P13000068447) and (Robins Nest Embroidery Corp Doc number P22000084599) both of which show they were dissolved on 22 Sept 2023 a full month before I paid Ms. Vargas in full.
My interactions with this business person have been thoroughly documented with the Cocoa Police Dept and the State of Florida Consumer Services who have both been notified that Ms. Vargas is operating a business and collecting fees from customers while not being a legal business anymore in the eyes of the State of Florida.
The Robin's Nest Embroidery Reviews
I paid $1600.00 on 16 November 2023 to Debbie Vargas Owner / Operator of Robins Nest Custom Embroidery to do embroidery on approximately 160 hats for my company. The aforementioned amount was the full payment that Ms. Vargas charged to do said work! Furthermore, I had previously paid Ms. Vargas $107.00 on 06 September 2023 to render my company logos and do up some examples for my approval. It took Ms. Vargas 2 months just to do the artwork rendering and examples. I went ahead and paid Ms. Vargas the $1600 dollar amount on 16 November with the understanding that the work would be done before Christmas 2023. Needless to say the work did not get completed by the agreed upon date. It took many phone calls to get Ms. Vargas to finally return a call in the 1st week of January to wit she imformed that she had gotten sick and fell behind during the holidays. I asked her when my Hats would be done as I have a pending deadline coming whereas I need said hats! Ms. Vargas informed at that time they would be done by Friday 19 January 2024 or Monday 22 January 2024 at the latest. On Tuesday 23 January 2023 I attempted to call Ms. Vargas and could not get anyone to answer the phone. I and my wife decided to go to Robins Nest Custom Embroidery located at 319 River Edge Blvd. Suite 110 Cocoa, Fl. 32922 in person to get our hats that should have been ready. Upon arriving Ms. Vargas presented us with about 20 hats that were either completed or not done to acceptable standards and she claimed she needed more time!!! I became very upset as this was this first time hearing the excuse that she was having difficulty with the embroidery! We gave her 2 months from Sept thru November 2023 to get those issues worked out. Ms. Vargas then started making excuses that she has other customers, that she had told us of the embroidery issues she was having, etc. etc. everything accept taking responsibility! She refuses to refund or give me my finished and unfinished merchandise.
I ultimately filed a Better Business Bureau Complaint as well as a Police Report for Fraud with the Cocoa Police Dept. The owner finally agreed to give me my merchandise on 02 February 2024 but only at the Cocoa Police Dept. As per Ms Vargas's request I emailed her the following: "I have received your response to my BBB complaint against you. I will gladly meet you at the Cocoa Police Department located at 1226 West King Street Cocoa, Fl 32922 at 2 PM tomorrow 02 Feb 2024. You let me know what works for you by responding to this email! I expect 160 hats to be of sellable excellent quality…..", We agreed to meet at the Cocoa Police Department at 2PM on 02 Feb 2024. Ms. Vargas was not only late but had some older man who refused to give his name demand that I sign the invoice or "I get no hats", I informed that I would happily sign but I needed to inspect the work that I had paid for and contracted for. The man rudely stated Sign or we are out of here! The Police officer that was present even informed the gentleman that I had a right to inspect my merchandise. This all transpired while Ms. Vargas sat in the driver seat of her vehicle. I said I would sign if they stayed for me to inspect the hats, I signed then the guy jumped in the car and Ms. Vargas sped off!
I did receive 160 hats but not the type of embroidery that I paid $1600.00 for! 20 of the hats were embroidered as contracted the other 140 were done with embroidered patches which I specifically stated during the negotiation of the work that I did not want! I now have 140 substandard hats that technically can be sold but at a much lesser price that I would have charged had the work been done properly! I expect some sort of compensation for the frustration and poor workmanship that the owner (Ms. Debbie Gail Vargas) of Robins Nest Custom Embroidery took payment in full and up front for then provided after much difficulty and involvement of Police! I will not hold my breath though as Ms. Vargas has other issues to deal with involving her business being listed as Non-Active by the state of Florida. Information was easily obtained via sunbiz.org on both of her legal business names (Robins Nest Custom Embroidery Inc. Doc number P13000068447) and (Robins Nest Embroidery Corp Doc number P22000084599) both of which show they were dissolved on 22 Sept 2023 a full month before I paid Ms. Vargas in full.
My interactions with this business person have been thoroughly documented with the Cocoa Police Dept and the State of Florida Consumer Services who have both been notified that Ms. Vargas is operating a business and collecting fees from customers while not being a legal business anymore in the eyes of the State of Florida.