Monday, April 27th, 2020 Mr. David Taylor, Chairman Of The Board, President And Chief Executive Officer PROCTER & GAMBLE 1 P&G Plaza Cincinatti, Ohio 45202 (513) 983-1100 Regarding: Very Serious Complaint
Dear Mr. David Taylor and/or Procter & Gamble Executive: Good Morning or Good Afternoon to You! How is your day today in sunny Cincinnati, Ohio and/or wherever else You are in the World? My day is going fine, thank you, except due to the Fact that my 88 year old mother who suffers from a Prolapsed Bladder, Heart Condition, Low Blood Circulation In Both Of Her Legs, Along With Arthritis In Both Of Her Knees Which Affects Her Mobility had bought at least Two (2) Bottles Some Time Ago of your Febreze Air Mediterranean Lavender Air Refresher and Unfortunately Both Bottles Were Not Completely Full!
I am Not sure what happened during the manufacturing, packing and/or transportation process, but my mother apparently received a Bad Batch! In Addition: She also bought a Third (3rd) Bottle as well of the Same Product and this bottle would Not Even Spray When You Press On The White Plastic Lever From The Top Of The Bottle. Sadly, I called up your toll free phone number of: (800) 308-3279 today being Monday, April 27th, 2020 at approximately 12:50 p.m. from my mother's landline phone number at: (416) 633-9135 and the Telephone Customer Service Was A Major Disaster!
I spoke to a female representative who asked me various questions about the bottle(s) which I answered, however, during the conversation she reiterated that the bottle states to "Not Shake It"! When I asked her where it was located and when I told her that I could Not find it because a lot of the Lettering Was In Very Small Print, she got Offended! She especially got offended when I told her that You Need A Magnifying Glass To See The Very Tiny And Fine Print at the Top Of The Bottle where it says "Do Not Shake" which Neither My 88 Year Old Mother, nor Myself Could Read With The Naked Eye!
Instead of her being Sympathetic and Compassionate About The Situation, She Purposely And Deliberately Got Irritated And Annoyed With My Truthfulness And Hung Up On ME! This is Far From Acceptable In My Eyes Of Being A Procter & Gamble Customer For Many, Many Years In Supporting Your Company With Thousands Of Hard Earned Dollars! You Operate A Multi-Billion Dollar Company And Can Afford To Do Much Better Than That! Shame On You! How Dare You Do This To A Procter & Gamble Customer!
In Any Case: My 88 Year Old Mother does Not Write Letters, Nor Use A Computer Or Cellular Phone And I Have To Do All Of The Letter Writing For Her And In Many Cases, She Does Not Complain Right Away Because Of Her Age And Current Medical Condition Which Is The Reason Of Why The Letter Is Coming To You At This Time!
Moving Right Along: My mother would appreciate it very much if You could please provide her with Full Product Replacement for her Inconvenience And A Letter Of Apology For The Filthy And Disgusting Phone Etiquette Behavior That Was Received Earlier On Today!
Moving Right Along: I am Now going to provide You with some Vital Information that I was able to retrieve from the product for your reference and further review. Thank You. Febreze Air Mediterranean Lavender Air Refresher 250 g (8.8 OZ) Upc Code: 0 37000 96264 9 97405270 Enclosed, in the attachment, please find a Picture that I took today showing Exactly How Small Your Fine Print Is In Showing You Where It Says "Do Not Shake Can" for your reference and further review. Thank You. If You would like to contact ME back directly in order to discuss my letter of Very Serious Complaint in further detail, then please call me on my family's landline phone number in Toronto, Ontario Canada at: (416) 633-9135. You may also TEXT ME at: (323) 305-4544. You may also Email ME back at: [email protected] or [email protected].
You may also Write Back To ME at: Mr. Howard Paul Shore c/o Mrs. Helene Shore Apartment Toronto, Ontario Canada
I am more than looking forward to hearing back from You with a Positive Response some time in the very near future. Thank you. Sincerely yours, Howard Paul Shore Angry And Upset Procter & Gamble Customer On Behalf Of Mrs. Helene Shore, Your Customer /HPS Enclosure: Please See The Attachment For A Picture From The Top Side Of The Bottle Showing You How Small Your Fine Print Is That Says "Do Not Shake Can" For Your Reference And Further Review. Thank You.
The Procter & Gamble Company Reviews
Street Apartment Toronto, Ontario Canada
Monday, April 27th, 2020 Mr. David Taylor, Chairman Of The Board, President And Chief Executive Officer PROCTER & GAMBLE 1 P&G Plaza Cincinatti, Ohio 45202 (513) 983-1100 Regarding: Very Serious Complaint
Dear Mr. David Taylor and/or Procter & Gamble Executive: Good Morning or Good Afternoon to You! How is your day today in sunny Cincinnati, Ohio and/or wherever else You are in the World? My day is going fine, thank you, except due to the Fact that my 88 year old mother who suffers from a Prolapsed Bladder, Heart Condition, Low Blood Circulation In Both Of Her Legs, Along With Arthritis In Both Of Her Knees Which Affects Her Mobility had bought at least Two (2) Bottles Some Time Ago of your Febreze Air Mediterranean Lavender Air Refresher and Unfortunately Both Bottles Were Not Completely Full!
I am Not sure what happened during the manufacturing, packing and/or transportation process, but my mother apparently received a Bad Batch! In Addition: She also bought a Third (3rd) Bottle as well of the Same Product and this bottle would Not Even Spray When You Press On The White Plastic Lever From The Top Of The Bottle. Sadly, I called up your toll free phone number of: (800) 308-3279 today being Monday, April 27th, 2020 at approximately 12:50 p.m. from my mother's landline phone number at: (416) 633-9135 and the Telephone Customer Service Was A Major Disaster!
I spoke to a female representative who asked me various questions about the bottle(s) which I answered, however, during the conversation she reiterated that the bottle states to "Not Shake It"! When I asked her where it was located and when I told her that I could Not find it because a lot of the Lettering Was In Very Small Print, she got Offended! She especially got offended when I told her that You Need A Magnifying Glass To See The Very Tiny And Fine Print at the Top Of The Bottle where it says "Do Not Shake" which Neither My 88 Year Old Mother, nor Myself Could Read With The Naked Eye!
Instead of her being Sympathetic and Compassionate About The Situation, She Purposely And Deliberately Got Irritated And Annoyed With My Truthfulness And Hung Up On ME! This is Far From Acceptable In My Eyes Of Being A Procter & Gamble Customer For Many, Many Years In Supporting Your Company With Thousands Of Hard Earned Dollars! You Operate A Multi-Billion Dollar Company And Can Afford To Do Much Better Than That! Shame On You! How Dare You Do This To A Procter & Gamble Customer!
In Any Case: My 88 Year Old Mother does Not Write Letters, Nor Use A Computer Or Cellular Phone And I Have To Do All Of The Letter Writing For Her And In Many Cases, She Does Not Complain Right Away Because Of Her Age And Current Medical Condition Which Is The Reason Of Why The Letter Is Coming To You At This Time!
Moving Right Along: My mother would appreciate it very much if You could please provide her with Full Product Replacement for her Inconvenience And A Letter Of Apology For The Filthy And Disgusting Phone Etiquette Behavior That Was Received Earlier On Today!
Moving Right Along: I am Now going to provide You with some Vital Information that I was able to retrieve from the product for your reference and further review. Thank You. Febreze Air Mediterranean Lavender Air Refresher 250 g (8.8 OZ) Upc Code: 0 37000 96264 9 97405270 Enclosed, in the attachment, please find a Picture that I took today showing Exactly How Small Your Fine Print Is In Showing You Where It Says "Do Not Shake Can" for your reference and further review. Thank You. If You would like to contact ME back directly in order to discuss my letter of Very Serious Complaint in further detail, then please call me on my family's landline phone number in Toronto, Ontario Canada at: (416) 633-9135. You may also TEXT ME at: (323) 305-4544. You may also Email ME back at: [email protected] or [email protected].
You may also Write Back To ME at: Mr. Howard Paul Shore c/o Mrs. Helene Shore Apartment Toronto, Ontario Canada
I am more than looking forward to hearing back from You with a Positive Response some time in the very near future. Thank you. Sincerely yours, Howard Paul Shore Angry And Upset Procter & Gamble Customer On Behalf Of Mrs. Helene Shore, Your Customer /HPS Enclosure: Please See The Attachment For A Picture From The Top Side Of The Bottle Showing You How Small Your Fine Print Is That Says "Do Not Shake Can" For Your Reference And Further Review. Thank You.