I ordered 2 Pashmina scarfs from THE PASHMINA STORE. They had advertised that they had gift wrapping & would also include a card that they would print for each scarf with the name of the Person I was giving it to with a brief message. WHEN I ORDERED THE ITEMS, THEY REQUESTED MY PHONE #. I INCLUDED MY PHONE NUMBER. THEY ALSO HAD A BOX FOR ORDER COMMENTS & I SPECIFICALLY WROTE IN THE BOX, & I HAVE IT ON MY RECEIPT TO "JUST MAKE SURE THESE 2 SCARFS ARE GIFT WRAPPED EACH INDIVIDUALLY & THE NOTES ARE INCLUDED FOR BOTH. I JUST RECEIVED THE SHIPMENT TODAY, AND IT JUST COMES IN A CRUMMY PLASTIC ENVELOP WITH NO GIFT BOXES , NO GIFT WRAPPING & NO INDIVIDUAL CARDS WITH ANY MESSAGE FOR THE 2 PERSONS I WAS GOING TO GIVE TO. I called customer service & spoke with someone there & asked for the manager & he said there is no manager there. I explained to him that I specifically left that message in the box to make sure these 2 scarfs are gift wrapped each individually & the notes are included for both. I made him understand that they dropped the ball on this, & he just gave excuse after excuse, which is unacceptable. THEN I ASKED HIM WHAT HE WILL DO , MAYBE SHIP THE BOXES & I CAN PACK MYSELF, THEN HE TELLS ME , NO I CANNOT DO THAT. SO THIS CLOWN EXPECTED ME TO RETURN THIS ITEM WITH ME TAKING A LOSS FOR THE POSTAGE. MORALE OF THIS STORY. THEIR CUSTOMER SERVICE DOES NOT EXIST. THEY HAD MY PHONE NUMBER & NOTES REMINDING THEM TO GIFT WRAP & TO INCLUDE THE NOTES.
The Pashmina Store Reviews
I ordered 2 Pashmina scarfs from THE PASHMINA STORE. They had advertised that they had gift wrapping & would also include a card that they would print for each scarf with the name of the Person I was giving it to with a brief message. WHEN I ORDERED THE ITEMS, THEY REQUESTED MY PHONE #. I INCLUDED MY PHONE NUMBER. THEY ALSO HAD A BOX FOR ORDER COMMENTS & I SPECIFICALLY WROTE IN THE BOX, & I HAVE IT ON MY RECEIPT TO "JUST MAKE SURE THESE 2 SCARFS ARE GIFT WRAPPED EACH INDIVIDUALLY & THE NOTES ARE INCLUDED FOR BOTH. I JUST RECEIVED THE SHIPMENT TODAY, AND IT JUST COMES IN A CRUMMY PLASTIC ENVELOP WITH NO GIFT BOXES , NO GIFT WRAPPING & NO INDIVIDUAL CARDS WITH ANY MESSAGE FOR THE 2 PERSONS I WAS GOING TO GIVE TO. I called customer service & spoke with someone there & asked for the manager & he said there is no manager there. I explained to him that I specifically left that message in the box to make sure these 2 scarfs are gift wrapped each individually & the notes are included for both. I made him understand that they dropped the ball on this, & he just gave excuse after excuse, which is unacceptable. THEN I ASKED HIM WHAT HE WILL DO , MAYBE SHIP THE BOXES & I CAN PACK MYSELF, THEN HE TELLS ME , NO I CANNOT DO THAT. SO THIS CLOWN EXPECTED ME TO RETURN THIS ITEM WITH ME TAKING A LOSS FOR THE POSTAGE. MORALE OF THIS STORY. THEIR CUSTOMER SERVICE DOES NOT EXIST. THEY HAD MY PHONE NUMBER & NOTES REMINDING THEM TO GIFT WRAP & TO INCLUDE THE NOTES.