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The HydraFacial Company


Country United States
State California
City Long Beach
Address 2165 E Spring St,
Phone 8006034996
Website http://www.hydrafacial.com/

The HydraFacial Company Reviews

  • Dec 26, 2019

This company was recently bought out and since then the service and support have been terrible. After the buyout occured, we were sent threatening letters by the companies new legal department that we had to sign a new agreement with the company to purchase product. Our attorney said that this practice is illegal and not to sign any documents which limit how we do business. This was explained to there legal department and they agreed to the terms and removed our office from the practice locator site.

We thought this was behind us until we tried to replace another cracked hand piece. The quality of the hand piece is terrible and they need to be replaced yearly. The thing is we were not looking for a free replacement, we just wanted to place an order for a new one. We were told our account was on hold and orders could only be placed with our outside sales rep.

I called this person multiple times with no response and then found out he was on medical leave. Now the company still will not sell me a hand piece until there paralegal returns from her holiday. This puts our company in a position where we cannot treat our customers.

Besides the quaulity of the device being terrible, this company tries to threaten ramifications and impose illegal restrictions on its customers.

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