We haven’t received any updates on this claim. Since Fort Worth is in a severe heat wave with chances of heat stroke and other health issues, this claim was an emergency. Here is a timeline of events for this claim and our request for reimbursement.
7/17/23 - submitted claim to HSC that HVAC isn’t cooling.
7/18/23 - G&A Mechanical assigned to the claim with appointment on 7/20/23.
7/20/23 - G&A Mechanical came out and assessed the unit. They detected a leak inside the indoor AC unit and said it needed to be replaced. For a temporary fix, they loaded 7 lbs of refrigerant at $105 per lb + $65 service fee. Total charge was $795.
7/20/23 - G&A Mechanical submitted paperwork, recommendation for replacement and photos to HSC while they were still at our home.
7/21/23 - Comfort Experts came out and assessed the unit for a 2nd opinion. They confirmed the indoor unit needed to be replaced. They also said if we didn’t get the outdoor unit replaced at the same time it would void the manufacturers warranty.
7/22/23 - HSC claimed to still be waiting on the photos from the technician at G&A Mechanical, which were sent on 7/20/23.
7/22/23 - AC unit was already up over 80 degrees again. We’ve been in triple digit heat most of the summer with dangers of severe heat and heat stroke, so we made an appointment with Comfort Experts to get both the inside and outside units replaced.
7/24/23 - Comfort Experts installed new inside & outside unit, new pad for outside unit, new thermostat. Total charge was $14,253.02.
We are requesting a reasonable reimbursement (for at least a portion of the inside unit), according to our home warranty contract. Let us know the amount our contract will reimburse for this new unit. If the amount is reasonable, we will agree to close this claim upon receipt of the reimbursement check.
I purchased a year contract four months into the contract our A/C went down took them over a week to get a repairman out and then denied our claim They said it was damaged and was a miss matched unit. Our system was installed by a professional HVAC business with over 30 years of service. So we cancelled our policy once we asked for them to do that all communication stopped. We requested a refund that was June 9 th its now Sept 1 2020 they will not asnwer my requests for informtion on our refund.
I have filed two Better Business Bureau complaints and filed with the Federal Trade Comission each time they tell them they are working with the customer to clear things up. But this is nothing but a lie its impossible to talk with the representative supposedly working on your contract when they refuse to call back. Stay away from this company there is not customer service and were extremely rude when we cancelled our policy I doubt we will ever get our money back unless we file a lawsuit. They are a total rip off.
My dryer stopped working and it took over 4 weeks to arrange for an appointment [I have kept track of all the dates and people with whom I spoke].
When HSC arranged for an appliance company, they asked me to call for an appointnment, yet they had no relationship with that company so I was charged with the final bill of over 100$.
I paid over 600$ for the year out of my own pocket, without getting any service from HSC.
When I requested to speak with someone in the loyalty and cancellation department, my account was terminated without a call back or an email confirmation.
Call backs from managers take 72h.
They might have good business practices in other states, but my personal experience in the Seattle, Washington area has been very disappointing and expensive.
On 5/14/18 I contacted this company to place a home service request as my dryer had stopped working. After a week of no contact from HSC, I made numerous follow-up calls regarding this matter. I was continuously informed that they were unable to locate a vendor in my area. I was given the alternative to pay for the services on my own, to which I would be reimbursed for 50% of my cost (a concept that made me wonder what it is that I'm paying for as my contract calls for a $125 service fee and 100% coverage thereafter).
From 5/14/18-6/6/18, I had received one return call fromHSC on 5/23/18, and that was to provide me the name and number of the contractor who would work on my machine (which only occurred after I had informed them that paying for 50% of my repair was an unacceptable solution). When I reached out to that vendor, they promptly informed that they had informed HSC they were not willing to work with them the day that it was requested. As such, I don't understand why I was informed they would be completing the service.
On 6/6/18 I sent an email to HSC letting them know that I was fed up with their lack of customer service, the numerous breaches of our service contract, and that I wanted to cancel my services (as I no longer wished to pay for a service that I was not receiving). On 6/14/18 I was contacted by an S. Meadows from HSC in regards to my email. During that conversation she apologized for the lack of service that I had received and offered to submit a reimbursement request of $529 for the dryer that I had purchased after waiting three weeks for repair assistance.
During that call we also discussed my decision regarding cancelling my plan, to which she was informed (on phone and in writing) that I will make that determination upon the resolution of the current matter. On 6/21/18 I was contacted by phone again by S. Meadows. During that call she informed me that my reimbursement was approved for $125, as they could only reimburse my trade service fee since they had not approved the dryer purchase. However, in order to receive my reimbursement, I would need to remain a current customer and complete my contract. I informed her that this was an unsatisfactory solution.
My monthly cost for their service is approximately $45, meaning it would cost me $270 over the remainder of my contract to receive the $125 reimbursement. That call ended with her apologizing and stating it was the best she could do, and that she would put in a request for a supervisor to give me a call. To say I don't accept a return call would be an understatement. I would recommend literally any company but this one.
I paid premiums for about 10 months with no claims. Then my hot water heater stopped working. They assigned a technician who had no clue how the company, insurance or anything else worked. He basically refused to come out and was not about to put out any of his money to fix anything. He even lied about having been to my house. I called at least 5 times so far. Begged to be assigned a new technician. They refused and just kept calling this guy back. Last time, I quit and asked for a refund of premiums rather than waste any more of my time. The time I've spent on the phone is worth more than this repair. Nothing has been done and even after 20 minutes on hold again the customer service person couldn't reach the cancelation department. I think about the hours wasted. I guess I'll just file a complaint through my credit card company for fraud. They provided no service.
The Home Service Club has continuously avoided our advances to collect payment. The only person to answer the phone (if answered at all) has been "Hailey" refuses to forward our calls to the accounting department, claiming every time that "accounting has left for the day". We completed our service on time and held up our end of the agreement, all we ask is to be paid for our services completed back in August of 2017.
Beware of this company. I wish I could give then NO star. They are running scam to rip off innocent customers. My heating broke down in cold winter and they took their time to address it. After a month they sent a tech and he could not fix it. He recommended the unit to get replaced and of course The Home Service Club did not want to pay for it. Another few weeks passed before they sent another tech for 2nd opinion. The new tech said the same thing that the unit needed to be replaced.
To avoid paying for the cost they said our unit was old and they are not covering old units!!! I said, then what is the point of having home appliance insurance! Then they said the problem was pre-existing, which was not. I had my system cleaned every year and showed them my documents. Then they said our tech concluded the problem was pre-existing. I said give me your tech’s report many times, and they did not even provide that to me. Why?? Because they were telling me BS and they knew it.
Long story short we had bear the brutal cold weather for 2 months before we paid for a new unit out of our own pocket.
This company does not even honor its own contract. I do NOT recommend getting any insurance from them because when you need them the most, they fail you and find a way to not cover the repair costs. They have the poorest customer service relation. One of their employees even threatened me to come after me multiple times.
I really pray that Attorney General goes after this company before they victimize more customers with their scams.
I signed up for my contract with Home Service Club on January 6, 2017 and on or about March 8, I placed a request for my boiler to be serviced after finding water dripping from it. A day or so after my request, Home Service Club sent a plumber (that THEY chose) to my home to inspect the boiler. The plumber identified several issues with the boiler that needed to be fixed and he submitted the request to Home Service Club. About a week after my service call, neither myself nor the plumber heard back from Home Service Club. I called Home Service Club and the rep informed me that an agent will be in touch with me shortly. I subsequently received a call from the plumbing company (again this is the company chosen by Home Service Club) advising that Home Service Club contacted them and specifically asked whether my boiler issue was a preexisting condition. The plumbing company responded "NO" - that is, they told Home Service Club that this was NOT a preexisting condition and that my boiler is in good condition with the exception of the issues they identified. Notwithstanding that Home Service Club specifically asked THEIR plumbing company whether the condition was preexisting and THEIR plumbing company whose plumber saw the boiler first hand responded that the condition was NOT preexisting, I received a call yesterday (about one week after my service call) from Samantha, a Home Service Club rep, who advised me that Home Service Club deemed the boiler's issue preexisting and as such would not cover the cost of repair. Given what their own plumber had told me, among other things, I was understandably dumbfounded. As such, I asked Samantha to have a supervisor contact me. I received a call today from Stacy Clark who purports to be a senior supervisor. Ms. Clark advised me that even though the service call was approximately 2 months after I purchased my contract with Home Service Club and the plumber that Home Service Club sent to my home and who thoroughly inspected the boiler deemed the issue not preexisting, that Home Service club believes the issue is preexisting and refuses to cover the repair cost. Notwithstanding that Ms. Clark's message was blatantly wrong and a complete injustice, if not a cause of action, Ms. Clark was offensive as she questioned my ethics while accusing me of trying to use Home Service Club to satisfy home improvements. Nothing could be further from the truth and it is incredulous that Home Service Club would attempt to portray me in the poor light while refusing to honor our agreement. The reality is that I am home during a blizzard with 3 young children and a boiler that can fail at any moment and the insurance I am paying for to protect against this exact situation is refusing to do so.
Regrettably, I wish I had done my due diligence on Home Service Club before I contracted with them. My experience apparently is NOT an isolated incident. There are similar claims from many customers on Yelp where they have only 2 stars, BBB where they have a C+ rating, Angie's List where they have a C rating and Trust Pilot which only has them at 3 stars.
In light of this experience, I contacted my credit card company to inform them that I am cancelling Home Service Club and to stop any further charges. They informed me that it will be difficult to stop payment since Home Service Club charges different amounts each month as what my credit card company described as a "shady attempt to avoid credit card companies stopping payment on a specific amount." In fact, my contract with Home Service Club provides that they will charge my card $81.85 a month. Notwithstanding this, I was advised by my credit card company that in February they charged my card $88.71.
Home Service Club is NOT the company for you if you are seeking a company that honors their contracts and provides quality customer service!
The Home Service Club Warranty Reviews
We haven’t received any updates on this claim. Since Fort Worth is in a severe heat wave with chances of heat stroke and other health issues, this claim was an emergency. Here is a timeline of events for this claim and our request for reimbursement.
7/17/23 - submitted claim to HSC that HVAC isn’t cooling.
7/18/23 - G&A Mechanical assigned to the claim with appointment on 7/20/23.
7/20/23 - G&A Mechanical came out and assessed the unit. They detected a leak inside the indoor AC unit and said it needed to be replaced. For a temporary fix, they loaded 7 lbs of refrigerant at $105 per lb + $65 service fee. Total charge was $795.
7/20/23 - G&A Mechanical submitted paperwork, recommendation for replacement and photos to HSC while they were still at our home.
7/21/23 - Comfort Experts came out and assessed the unit for a 2nd opinion. They confirmed the indoor unit needed to be replaced. They also said if we didn’t get the outdoor unit replaced at the same time it would void the manufacturers warranty.
7/22/23 - HSC claimed to still be waiting on the photos from the technician at G&A Mechanical, which were sent on 7/20/23.
7/22/23 - AC unit was already up over 80 degrees again. We’ve been in triple digit heat most of the summer with dangers of severe heat and heat stroke, so we made an appointment with Comfort Experts to get both the inside and outside units replaced.
7/24/23 - Comfort Experts installed new inside & outside unit, new pad for outside unit, new thermostat. Total charge was $14,253.02.
We are requesting a reasonable reimbursement (for at least a portion of the inside unit), according to our home warranty contract. Let us know the amount our contract will reimburse for this new unit. If the amount is reasonable, we will agree to close this claim upon receipt of the reimbursement check.
I purchased a year contract four months into the contract our A/C went down took them over a week to get a repairman out and then denied our claim They said it was damaged and was a miss matched unit. Our system was installed by a professional HVAC business with over 30 years of service. So we cancelled our policy once we asked for them to do that all communication stopped. We requested a refund that was June 9 th its now Sept 1 2020 they will not asnwer my requests for informtion on our refund.
I have filed two Better Business Bureau complaints and filed with the Federal Trade Comission each time they tell them they are working with the customer to clear things up. But this is nothing but a lie its impossible to talk with the representative supposedly working on your contract when they refuse to call back. Stay away from this company there is not customer service and were extremely rude when we cancelled our policy I doubt we will ever get our money back unless we file a lawsuit. They are a total rip off.
My dryer stopped working and it took over 4 weeks to arrange for an appointment [I have kept track of all the dates and people with whom I spoke].
When HSC arranged for an appliance company, they asked me to call for an appointnment, yet they had no relationship with that company so I was charged with the final bill of over 100$.
I paid over 600$ for the year out of my own pocket, without getting any service from HSC.
When I requested to speak with someone in the loyalty and cancellation department, my account was terminated without a call back or an email confirmation.
Call backs from managers take 72h.
They might have good business practices in other states, but my personal experience in the Seattle, Washington area has been very disappointing and expensive.
On 5/14/18 I contacted this company to place a home service request as my dryer had stopped working. After a week of no contact from HSC, I made numerous follow-up calls regarding this matter. I was continuously informed that they were unable to locate a vendor in my area. I was given the alternative to pay for the services on my own, to which I would be reimbursed for 50% of my cost (a concept that made me wonder what it is that I'm paying for as my contract calls for a $125 service fee and 100% coverage thereafter).
From 5/14/18-6/6/18, I had received one return call fromHSC on 5/23/18, and that was to provide me the name and number of the contractor who would work on my machine (which only occurred after I had informed them that paying for 50% of my repair was an unacceptable solution). When I reached out to that vendor, they promptly informed that they had informed HSC they were not willing to work with them the day that it was requested. As such, I don't understand why I was informed they would be completing the service.
On 6/6/18 I sent an email to HSC letting them know that I was fed up with their lack of customer service, the numerous breaches of our service contract, and that I wanted to cancel my services (as I no longer wished to pay for a service that I was not receiving). On 6/14/18 I was contacted by an S. Meadows from HSC in regards to my email. During that conversation she apologized for the lack of service that I had received and offered to submit a reimbursement request of $529 for the dryer that I had purchased after waiting three weeks for repair assistance.
During that call we also discussed my decision regarding cancelling my plan, to which she was informed (on phone and in writing) that I will make that determination upon the resolution of the current matter. On 6/21/18 I was contacted by phone again by S. Meadows. During that call she informed me that my reimbursement was approved for $125, as they could only reimburse my trade service fee since they had not approved the dryer purchase. However, in order to receive my reimbursement, I would need to remain a current customer and complete my contract. I informed her that this was an unsatisfactory solution.
My monthly cost for their service is approximately $45, meaning it would cost me $270 over the remainder of my contract to receive the $125 reimbursement. That call ended with her apologizing and stating it was the best she could do, and that she would put in a request for a supervisor to give me a call. To say I don't accept a return call would be an understatement. I would recommend literally any company but this one.
I paid premiums for about 10 months with no claims. Then my hot water heater stopped working. They assigned a technician who had no clue how the company, insurance or anything else worked. He basically refused to come out and was not about to put out any of his money to fix anything. He even lied about having been to my house. I called at least 5 times so far. Begged to be assigned a new technician. They refused and just kept calling this guy back. Last time, I quit and asked for a refund of premiums rather than waste any more of my time. The time I've spent on the phone is worth more than this repair. Nothing has been done and even after 20 minutes on hold again the customer service person couldn't reach the cancelation department. I think about the hours wasted. I guess I'll just file a complaint through my credit card company for fraud. They provided no service.
The Home Service Club has continuously avoided our advances to collect payment. The only person to answer the phone (if answered at all) has been "Hailey" refuses to forward our calls to the accounting department, claiming every time that "accounting has left for the day". We completed our service on time and held up our end of the agreement, all we ask is to be paid for our services completed back in August of 2017.
Beware of this company. I wish I could give then NO star. They are running scam to rip off innocent customers. My heating broke down in cold winter and they took their time to address it. After a month they sent a tech and he could not fix it. He recommended the unit to get replaced and of course The Home Service Club did not want to pay for it. Another few weeks passed before they sent another tech for 2nd opinion. The new tech said the same thing that the unit needed to be replaced.
To avoid paying for the cost they said our unit was old and they are not covering old units!!! I said, then what is the point of having home appliance insurance! Then they said the problem was pre-existing, which was not. I had my system cleaned every year and showed them my documents. Then they said our tech concluded the problem was pre-existing. I said give me your tech’s report many times, and they did not even provide that to me. Why?? Because they were telling me BS and they knew it.
Long story short we had bear the brutal cold weather for 2 months before we paid for a new unit out of our own pocket.
This company does not even honor its own contract. I do NOT recommend getting any insurance from them because when you need them the most, they fail you and find a way to not cover the repair costs. They have the poorest customer service relation. One of their employees even threatened me to come after me multiple times.
I really pray that Attorney General goes after this company before they victimize more customers with their scams.
I signed up for my contract with Home Service Club on January 6, 2017 and on or about March 8, I placed a request for my boiler to be serviced after finding water dripping from it. A day or so after my request, Home Service Club sent a plumber (that THEY chose) to my home to inspect the boiler. The plumber identified several issues with the boiler that needed to be fixed and he submitted the request to Home Service Club. About a week after my service call, neither myself nor the plumber heard back from Home Service Club. I called Home Service Club and the rep informed me that an agent will be in touch with me shortly. I subsequently received a call from the plumbing company (again this is the company chosen by Home Service Club) advising that Home Service Club contacted them and specifically asked whether my boiler issue was a preexisting condition. The plumbing company responded "NO" - that is, they told Home Service Club that this was NOT a preexisting condition and that my boiler is in good condition with the exception of the issues they identified. Notwithstanding that Home Service Club specifically asked THEIR plumbing company whether the condition was preexisting and THEIR plumbing company whose plumber saw the boiler first hand responded that the condition was NOT preexisting, I received a call yesterday (about one week after my service call) from Samantha, a Home Service Club rep, who advised me that Home Service Club deemed the boiler's issue preexisting and as such would not cover the cost of repair. Given what their own plumber had told me, among other things, I was understandably dumbfounded. As such, I asked Samantha to have a supervisor contact me. I received a call today from Stacy Clark who purports to be a senior supervisor. Ms. Clark advised me that even though the service call was approximately 2 months after I purchased my contract with Home Service Club and the plumber that Home Service Club sent to my home and who thoroughly inspected the boiler deemed the issue not preexisting, that Home Service club believes the issue is preexisting and refuses to cover the repair cost. Notwithstanding that Ms. Clark's message was blatantly wrong and a complete injustice, if not a cause of action, Ms. Clark was offensive as she questioned my ethics while accusing me of trying to use Home Service Club to satisfy home improvements. Nothing could be further from the truth and it is incredulous that Home Service Club would attempt to portray me in the poor light while refusing to honor our agreement. The reality is that I am home during a blizzard with 3 young children and a boiler that can fail at any moment and the insurance I am paying for to protect against this exact situation is refusing to do so.
Regrettably, I wish I had done my due diligence on Home Service Club before I contracted with them. My experience apparently is NOT an isolated incident. There are similar claims from many customers on Yelp where they have only 2 stars, BBB where they have a C+ rating, Angie's List where they have a C rating and Trust Pilot which only has them at 3 stars.
In light of this experience, I contacted my credit card company to inform them that I am cancelling Home Service Club and to stop any further charges. They informed me that it will be difficult to stop payment since Home Service Club charges different amounts each month as what my credit card company described as a "shady attempt to avoid credit card companies stopping payment on a specific amount." In fact, my contract with Home Service Club provides that they will charge my card $81.85 a month. Notwithstanding this, I was advised by my credit card company that in February they charged my card $88.71.
Home Service Club is NOT the company for you if you are seeking a company that honors their contracts and provides quality customer service!