I too experienced the unprofessional behavior of Clayton. He is not worth my time, however, I do suggest to my neighbors, peers, and any social media outlets for people looking for grout work, to NOT use this company. The customer service is less than desirable.
Grout Doctor and their company services that have left me with many problematic issues, damage and an owner (Clayton) that doesn’t realize who the customer is. He even threatened my business with social media and he is not, nor has he ever been a customer of my company. He called me stupid for asking why he didn’t take basic precautions to protect my home from damage.
Clayton Householder (owner) quotes:
“it is dust for goodness sake”
“if we put plastic up, we would have taken it down when we left”
“to better control dust just keep the doors shut”
“people don’t care about social media”
“you have a business too so take a look at what I do to you”
“take the time to read the back of my estimate, we are not liable”
On 3-27-17 we hired the Grout Doctor to replace grout in two of our bathrooms. Best practices (Google “best practices for controlling dust when having construction done”) and you will find article after article of the steps contractors take to control dust. One such step is creating a work area that controls dust by putting up plastic. The Grout Doctor did not put up plastic and even dismissed me as “stupid” (I have an advanced graduate degree and have employed thousands of people in the DFW Community) when I asked why he didn’t put up plastic to control dust. Clayton, the owner, continued to talk over me and lecture me on this subject. I think he forgets I am the customer. Never an apology from him either. On June 1, 2017 at 6:39 PM I sent an email to Clayton expressing how upset I was and how much damage they did. I told him I would go legal if he didn’t call me with a satisfactory solution to the problems he caused and that I would take to social media to ensure others knew of the issues he caused me. He did call and talked down to me. After the call from him, I followed up with a text telling him to stay off my property as I didn’t want to have a face to face confrontation after they tone of his first call.
As the Grout Doctor employee was working on my master bathroom he wore a full respirator mask so he must have known the issues with grout dust, however, he took no (zero) protective measures in my home. I am truly glad he protected his health but I also would have liked for him to even take the minimum standard of care that is considered “best practices” (again Google it). My master bathroom has two closets, one for my wife and one for me. Both doors were shut as was the door to my bedroom. My wife left to pick up our granddaughter at school and upon her return there was a “plume” of dust in our bedroom and bathroom. The Grout Doctor employee upon being questioned by my wife said “this is a construction zone”. First, we didn’t think simply redoing grout was a construction zone and second, if the employee of the Grout Doctor viewed this as a “construction zone” then why not take basic and standard precautions. All of my clothes, my wife’s clothes, our bed, art, floors, ceiling, walls, etc. were covered in lots of dust. Our entire wardrobes will need to go to the dry cleaner.
When I got home from work the employee was finished and I asked him to leave and have the owner call me. Clayton called me and immediately blamed it on us for keeping doors open. He also said I told his employee to leave and that prohibited the employee from telling us how to control dust. That is so far from factual as the job was completed and damage was done before I even got home. Further, Clayton would not take any responsibility and said pay me or I will lien your home. After being berated by the owner, Clayton Householder, I needed to block his number as I did not want to be called “stupid” anymore by this person. I was so upset after talking with the owner and seeing the damage done to my home that I told him I was going to turn this over to my attorney and I did. He responded by telling me “that he wasn’t liable, go ahead and sue, take a deep breath and read his contract” and some other not very complementary statements. He never once apologized and said he has a stellar reputation and when people threaten to sue they should read his contract because he isn’t responsible. He may be correct about that but that is why we have courts. Check this company out carefully before hiring them as you may find more about them than we did. We now have thousands in expense fixing their mistake. I would strongly recommend against hiring them to do work.
The Grout Doctor Reviews
Unprofessional and horrible customer service
I too experienced the unprofessional behavior of Clayton. He is not worth my time, however, I do suggest to my neighbors, peers, and any social media outlets for people looking for grout work, to NOT use this company. The customer service is less than desirable.
Grout Doctor and their company services that have left me with many problematic issues, damage and an owner (Clayton) that doesn’t realize who the customer is. He even threatened my business with social media and he is not, nor has he ever been a customer of my company. He called me stupid for asking why he didn’t take basic precautions to protect my home from damage.
Clayton Householder (owner) quotes:
“it is dust for goodness sake”
“if we put plastic up, we would have taken it down when we left”
“to better control dust just keep the doors shut”
“people don’t care about social media”
“you have a business too so take a look at what I do to you”
“take the time to read the back of my estimate, we are not liable”
On 3-27-17 we hired the Grout Doctor to replace grout in two of our bathrooms. Best practices (Google “best practices for controlling dust when having construction done”) and you will find article after article of the steps contractors take to control dust. One such step is creating a work area that controls dust by putting up plastic. The Grout Doctor did not put up plastic and even dismissed me as “stupid” (I have an advanced graduate degree and have employed thousands of people in the DFW Community) when I asked why he didn’t put up plastic to control dust. Clayton, the owner, continued to talk over me and lecture me on this subject. I think he forgets I am the customer. Never an apology from him either. On June 1, 2017 at 6:39 PM I sent an email to Clayton expressing how upset I was and how much damage they did. I told him I would go legal if he didn’t call me with a satisfactory solution to the problems he caused and that I would take to social media to ensure others knew of the issues he caused me. He did call and talked down to me. After the call from him, I followed up with a text telling him to stay off my property as I didn’t want to have a face to face confrontation after they tone of his first call.
As the Grout Doctor employee was working on my master bathroom he wore a full respirator mask so he must have known the issues with grout dust, however, he took no (zero) protective measures in my home. I am truly glad he protected his health but I also would have liked for him to even take the minimum standard of care that is considered “best practices” (again Google it). My master bathroom has two closets, one for my wife and one for me. Both doors were shut as was the door to my bedroom. My wife left to pick up our granddaughter at school and upon her return there was a “plume” of dust in our bedroom and bathroom. The Grout Doctor employee upon being questioned by my wife said “this is a construction zone”. First, we didn’t think simply redoing grout was a construction zone and second, if the employee of the Grout Doctor viewed this as a “construction zone” then why not take basic and standard precautions. All of my clothes, my wife’s clothes, our bed, art, floors, ceiling, walls, etc. were covered in lots of dust. Our entire wardrobes will need to go to the dry cleaner.
When I got home from work the employee was finished and I asked him to leave and have the owner call me. Clayton called me and immediately blamed it on us for keeping doors open. He also said I told his employee to leave and that prohibited the employee from telling us how to control dust. That is so far from factual as the job was completed and damage was done before I even got home. Further, Clayton would not take any responsibility and said pay me or I will lien your home. After being berated by the owner, Clayton Householder, I needed to block his number as I did not want to be called “stupid” anymore by this person. I was so upset after talking with the owner and seeing the damage done to my home that I told him I was going to turn this over to my attorney and I did. He responded by telling me “that he wasn’t liable, go ahead and sue, take a deep breath and read his contract” and some other not very complementary statements. He never once apologized and said he has a stellar reputation and when people threaten to sue they should read his contract because he isn’t responsible. He may be correct about that but that is why we have courts. Check this company out carefully before hiring them as you may find more about them than we did. We now have thousands in expense fixing their mistake. I would strongly recommend against hiring them to do work.