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report scam| Country | Mexico |
| City | Nuevo Vallarta |
| Address | Av Paseo de las Moras s/n | Fracc. Nautico Turistico, Nuevo Vallarta , |
| Phone | 1-800-292-9446 |
| Website | http://www.vidavacations.com/ |
The Grand Mayan Nuevo Vallarta Reviews
We purchased a timeshare at the Grand Mayan San Jose Del Cabo . Upon receiving our papers we noticed there were many fees involved that we were not made aware of. The sales representative misrepresented what the contract/membership entailed. we had been trying to get out of the timeshare and they were saying its too late to cancel it. Seeking legal means of timeshare contract cancellation. we found a company called Mexican Timeshare Solutions that seemed reliable, Very skeptical about our latest experience. we decided to contact them. The process was very simple; I provided them with everything they needed and cooperated with them to help them do their job. They were always quick to answer my e-mails and phone calls in a very friendly, professional manner. Fortunately we got and we are free of maintenances fees.
Grand Mayan Nuevo Vallarta gift representatives Jackie, Nananci Martinez and Matt delibertly tricked me. On 9/3/15 I attend a 90 minute sales presentation that lasted 6 hours. At the end of the double talk first half presentation given by a South Africian male sales representative ended up very rude and nasty.
While sidning out and obtaining my airline ticket gift, I learned I had to redeem the certificate, for the airline tickets with a company out of Daytona, Florida named ETTSI Executive Tour and Travel.
I did everything the instrctions told me to do. Severaldays later ETTSI sends me the certificate coupon back stating they could not honor the certificates because it was past 30 days and I could not redeem mulitole certificates.
On the letter there was no telephone contact number just a P.O.Box in Daytona, Florida.
Before leaving I requested a business card from Matt but he wrote his direct phone number down 52-322-226-9491 and Nananaci Martinez just wrote her name. A lady by the name of Jackie wrote an email [email protected] down and I used the email to contact Matt, Jackie and Nananci Martinez but I have yet to receive a response.
According to Exectutive Tours and Travel ETTSI the certificate is invalid and cannot be redeemed. They advised me to contact the company who issued the certificate for a new one.
I sent the travel certificates off to ETTSI 12 days after my visit to Puerto Vallarta, Mexico and it was returned to me by October 5, 2015.
Just so it is clear the date on the certificate stated 3/9/15 instead of 9/3/15. In Mexico the date is written day/month/year. Whereas in America the date is written month/day/year. ETTSI should no how the date is wrtten on the certificates. It is a game they play to keep from honoring their agreement. I have airline tickets to show I was there in September 2015.
I tried to upload the letter of decline but it wouldn't upload