I bought a golf net to hit balls. After 3 uses the target fell apart. The company, The Golfers Pick, would not replace it because I had used it. Both top and bottom right corners tore off. On their website they claim that it is "durable", "sturdy".
On November 29, 2019, I asked the company to replace the target, it took weeks to get a response. Here it is:
Subject: Re: FW: A shipment from order #GP3954 has been delivered
Hi Dave,
Thank you for your message and providing the pictures.
Kindly note that in this case, unfortunately we cannot send you a replacement, because the damage was caused after using the item.
Please note that according to our return/refund policy items that become damaged after use are non-refundable unless specified under warranty. The manufacturer of this product does not offer a specific warranty for this item.
For more information about our return/refund policy kindly refer here:
https://thegolferspick.com/pages/refund-policy
Thanks for your understanding and I regret being unable to let you have better news. .
The Golfer's Pick will always pursue the better quality of service.
The Golfers Pick Reviews
I bought a golf net to hit balls. After 3 uses the target fell apart. The company, The Golfers Pick, would not replace it because I had used it. Both top and bottom right corners tore off. On their website they claim that it is "durable", "sturdy".
On November 29, 2019, I asked the company to replace the target, it took weeks to get a response. Here it is:
From: The Golfer's Pick Team [mailto:[email protected]]
Sent: Sunday, January 12, 2020 10:11 PM
To: [email protected]
Subject: Re: FW: A shipment from order #GP3954 has been delivered
Hi Dave,
Thank you for your message and providing the pictures.
Kindly note that in this case, unfortunately we cannot send you a replacement, because the damage was caused after using the item.
Please note that according to our return/refund policy items that become damaged after use are non-refundable unless specified under warranty. The manufacturer of this product does not offer a specific warranty for this item.
For more information about our return/refund policy kindly refer here:
https://thegolferspick.com/pages/refund-policy
Thanks for your understanding and I regret being unable to let you have better news. .
The Golfer's Pick will always pursue the better quality of service.
Best,
Andy
THE GOLFER'S PICK