Booked a birthday party for my daughter. At the time I was NOT told that the $100 deposit was refundable. I cancelled the party over a month in advance and I am being refused a refund. I received a confirmation and it did NOT state that the deposit was non refundable I'm a little relieved, I felt the place is a bit outdated and kind of trashy anyways. The manager I spoke to was very rude and impatient. You could tell she was young and did not know how to speak to a customer without being condescending. She kept interrupting and would not make any exception. Be careful if you book here! If your kids get sick, or there is a family change/ emergency, they keep your money no exceptions. This whole experience put a bad taste in my mouth and I plan to tell all my Facebook friends and mom groups so they don't have to deal with this kind of low rate business.
The Castle Fun Center Reviews
Booked a birthday party for my daughter. At the time I was NOT told that the $100 deposit was refundable. I cancelled the party over a month in advance and I am being refused a refund. I received a confirmation and it did NOT state that the deposit was non refundable I'm a little relieved, I felt the place is a bit outdated and kind of trashy anyways. The manager I spoke to was very rude and impatient. You could tell she was young and did not know how to speak to a customer without being condescending. She kept interrupting and would not make any exception. Be careful if you book here! If your kids get sick, or there is a family change/ emergency, they keep your money no exceptions. This whole experience put a bad taste in my mouth and I plan to tell all my Facebook friends and mom groups so they don't have to deal with this kind of low rate business.