I ordered online a black angel from black art depot 15.sept 2017 to mark the 1 year anniversary of my daughter's passing. I ordered online and paid the amount required ncluding shipping which pushed the price up and placed my order and was advised my item would be with me in a few weeks. I am based overseas so wrote to their support@blackartdepot with no response for days I kept chasing then one person said thanks for getting in touch we'll be back to you in 48hrs - 48hrs later no response. Today I get a message saying I have to pay shipping - I already paid and still no sign of item. I have asked for my order to be cancelled because the organisation are either bogus or just don't care about their customers. I do not recommend any one use them for anything. I now think this whole thing is a scam.
Thank you for sharing your feedback and frustration. My hopes are that we were able to resolve this matter. After 14 years in business we always do our best to provide exemplary customer service. Sometimes we do have a service failure, however, and when we do we do our best to make things right. We have high integrity and as a result we have a large customer community that trusts us. For those we were unable to meet the expectations of we hope to have the opportunity to regain there trust. While you will find some negative reviews about us, you will also find 1000's of positive reviews as well and our goal is to always add more people to our trusted customer community. If you still have any outstanding issues with us please let us know because we alway either deliver what is purchased or apply a full refund to the customer.
The Black Art Depot sold me a box of Christmas cards that were defective and when I askedd for a full refund ,after returning the cards they wand to send me send me another box of christmas cards and I want a full refund .
Thank you for sharing your feedback and frustration. My hopes are that we were able to resolve this matter. After 14 years in business we always do our best to provide exemplary customer service. Sometimes we do have a service failure, however, and when we do we do our best to make things right. We have high integrity and as a result we have a large customer community that trusts us. For those we were unable to meet the expectations of we hope to have the opportunity to regain there trust. While you will find some negative reviews about us, you will also find 1000's of positive reviews as well and our goal is to always add more people to our trusted customer community. If you still have any outstanding issues with us please let us know because we alway either deliver what is purchased or apply a full refund to the customer.
The Black Art Depot Reviews
I ordered online a black angel from black art depot 15.sept 2017 to mark the 1 year anniversary of my daughter's passing. I ordered online and paid the amount required ncluding shipping which pushed the price up and placed my order and was advised my item would be with me in a few weeks. I am based overseas so wrote to their support@blackartdepot with no response for days I kept chasing then one person said thanks for getting in touch we'll be back to you in 48hrs - 48hrs later no response. Today I get a message saying I have to pay shipping - I already paid and still no sign of item. I have asked for my order to be cancelled because the organisation are either bogus or just don't care about their customers. I do not recommend any one use them for anything. I now think this whole thing is a scam.
Our Apologies for Not Meeting Your Expectations
Thank you for sharing your feedback and frustration. My hopes are that we were able to resolve this matter. After 14 years in business we always do our best to provide exemplary customer service. Sometimes we do have a service failure, however, and when we do we do our best to make things right. We have high integrity and as a result we have a large customer community that trusts us. For those we were unable to meet the expectations of we hope to have the opportunity to regain there trust. While you will find some negative reviews about us, you will also find 1000's of positive reviews as well and our goal is to always add more people to our trusted customer community. If you still have any outstanding issues with us please let us know because we alway either deliver what is purchased or apply a full refund to the customer.
The Black Art Depot sold me a box of Christmas cards that were defective and when I askedd for a full refund ,after returning the cards they wand to send me send me another box of christmas cards and I want a full refund .
Our Apologies for Not Meeting Your Expectations
Thank you for sharing your feedback and frustration. My hopes are that we were able to resolve this matter. After 14 years in business we always do our best to provide exemplary customer service. Sometimes we do have a service failure, however, and when we do we do our best to make things right. We have high integrity and as a result we have a large customer community that trusts us. For those we were unable to meet the expectations of we hope to have the opportunity to regain there trust. While you will find some negative reviews about us, you will also find 1000's of positive reviews as well and our goal is to always add more people to our trusted customer community. If you still have any outstanding issues with us please let us know because we alway either deliver what is purchased or apply a full refund to the customer.