Your voice has a chance to be heard now! scamion.com - we bring changes together.

report scam

Texas Direct Auto


Country United States
State Texas
City Stafford
Address 12053 Southwest Fwy
Phone 281-499-8200
Website http://www.texasdirectauto.com/

Texas Direct Auto Reviews

  • Jul 6, 2019

Scam Artist Amy Thomas Perez/ Heather Horwitz Nelson Fraud Alert!!

Lawyers are Liars!! Heather Horwitz and Amy Thomas Perez are Liars and are scamming famalies in family law houston texas and spring texas!

AUTHOR: mike - (United States)

SUBMITTED: Friday, May 10, 2019

Family law is already a terrible spot for any family to be in then you have attorneys preying on family memebers and ripping them off like heather horwitz and her partner amy thomas perez!

Im glad to have platforms like rip off report to let the world know that amy thomas perez and heather horwitz are liars and only care about taking advantage of family members who are in a terrible spot.

Respond to this report!

#2 Consumer Comment

To be fair

AUTHOR: Stacey - (United States)

SUBMITTED: Thursday, April 11, 2019

I did contact this attorney so she was aware of this report.

Respond to this report!

  • May 29, 2017

My wife and I recently purchased a 2016Ford F 350 from Texas Direct Auto. While test driving and inspecting the truck, we noticed there was damage to the spray in bed liner and the rear passenger fender. We brought this up before we went into financing and were told they could send it to their shop and get both things repaired, but it would take 5 hours or so. We told them that we really didn't want to wait 5 hours seeing how we had an 18 hour drive home. At this point they stated that they could fix the spray in bed liner while we were in financing and get estimates for the fender once we got home. We agreed to that. After financing, we had to wait for about 45 minutes before they brought the truck back. We looked at the spray in bed liner, it had been repaired, however it didn't look all that great.

We left Texas Direct Auto around 2:00pm and headed home. Around 2 hours after leaving the dealership, we ran into rain. It rained on and off for the next 4 hours before we decided to stop for the night. In the morning, I took a look at the bed liner. They repair that Texas Direct did, washed away. We called Texas Direct Auto and talked with Christina. She said she would open a ticket on this issue and send us an email. We never received an email. We did get a call from our salesman Delroy. I explained to Delroy what had happen. He said not to worry, they would make it right.

After we got home, I went to an auto body shops to get an estimate. When I saw how much it would cost, $810.00, I called Delroy. He stated that it seems like they want to reprint the whole fender. Not knowing that much about the Tri coat paint on the truck I went to another auto body shop. After they looked at the truck, they stated that there is no way to touch up this kind of paint properly. He stated that they would have to reprint the entire fender and it would cost $676.00. At this point, I was directed to another Texas Direct/Vroom employee named Ralph. He told me he would have to talk to his manager the next day because he wasn't there that day. A day or two later, I received an email from Ralph stating they they will only pay the $250 that someone at Texas Direct felt it should cost. Then I called my salesman Delroy and explained to him what was going on, he told me he would talk to his manager. The next day Ralph called me and said that they would pay $400.00 for the repairs. I told them that that was unacceptable seeing how it was going to cost $40 to repair the bed liner and at least $676.00 to repair the fender. At this point Ralph said I would have to talk to the manager. That was the last I heard from them. Ally I want it for Texas Direct to pay what it costs to fix what they said they would while I was at their facility in Stafford Texas.

  • Aug 15, 2016

On May 20, 2016, I purchased a vehicle 2011 Mercedes Benz S 550 from Texas Direct Auto {TDA} located at 12057 Southwest Freeway, Stafford, Texas 77477. Before I picked up the vehicle, I asked the sales representative Eli about the condition of the vehicle since the vehicle was transported from TDA store in Dallas, Texas. Eli told me that all vehicles sales by TDA were 100% fully inspected and went through mechanical inspections before posted the vehicles for sales. This particular vehicle has 30 days’ warranty on it. The vehicle was picked up around late in the evening. Upon driving the vehicle home, I notice there was major vibration coming from the wheels while traveling the speed of 65 miles an

hour. In addition, the suspension was hitting under the vehicle when he grooves a bump. I contacted my sales representative Eli ULN in which he advised to bring the car back on Monday May 27, 2016 for Texas Direct Auto Care would conduct diagnosis to locate the problems. On May 27, 2016, the vehicle was returned to TDA Care per instruction on sales representative. Jason Anderson was my service manager. I informed him with aforementioned problems and he noted the problems in the note pad. On June 02, 2016, I received a telephonic call from Jason that the vehicle was ready for pick up. Upon arrival at the service station, Jason informed me that the mechanics founded push strut bushings torn,

play in ball joints and previously installed control arm bushing installed incorrectly “bushing not preloaded”. Jason stated that mechanics had made necessary corrections and he test drove the car. {See attached receipt from TDA). I picked up the vehicle and on my way home, I experience the same problem that I brought the vehicle to the TDA on May 27, 2016. I immediately contacted Jason to inform him of my findings. He wanted me to returns the vehicle back to the TDA. Due to my busy schedule, I informed Jason that I will returns the vehicle when I returns from my business trip. On June 06, 2016, I decided to take the vehicle to Mercedes-Benz of Houston North located at 17510 I-45 North Houston, Texas 77090

due to unsatisfactory results that I experiences with TDA mechanic in my previous vehicle. I decided to have second opinion from other mechanics within the 30 days’ warranty that posted on the vehicle. I took the vehicle to Mercedes Benz Houston North for post purchase inspection in which that I paid $327.66 US dollars for that inspection. Mercedes-Benz Houston North discovered Transmission mounts collapsed, transmission fluid overdue and, engine mount collapsed. On June 08, 2016, I returned the vehicle back to TDA for correction. Jason Anderson returned the vehicle back to the mechanic to properly corrected the transmission mounts. However, the vibrations coming from the vehicles front wheels

were not address. {See attached receipt from TDA dated 06/08/2016}. Within June and July 2016, I returned the vehicle back to TDA care complaining about the vibration coming from underneath of the vehicle. Both times, the vehicle was returned without correction. TDA mechanic indicated that the vehicle has no tires in which they operated with vibrations. If I changed the tires, the vehicle vibration will cease. On July 25, 2016, I requested Mercedes Benz to re-diagnosed the vehicle again. The result of diagnosis revealed that the all vehicle wheels/rims were damaged and needs repairs or replaced. The service diagnosis was $399.00 US dollars. To repair all the wheels would cost $660.00 US dollars plus

$220.00 alignment. The repair was conducted by Mercedes Benz and the vehicle is running perfectly as of that date. Be advised my previous experience with TDA care mechanics were fully negative when they service my BMW. The vehicle was at TDA service shop than I had have driven it. On July 28, 2016, I contacted the service manager to discuss the situation and requested for reimbursement of charges that I paid for Mercedes Benz to repair the wheels. The service manager never returns my call. On August 05, 2016, I traveled to TDA to speak to the service manager Mick. After lengthy of conversation with resolution, Mick, the service manager informed me that their office has no responsibility for

poorly service of their mechanics and I just have to continue bringing the vehicle back to TDA until its fixed. Mick further stated that I need to talk to sales manager for reimbursement because they are in charge of referring the service to him. On August 09, 2016, I traveled to TDA to talk to Ron Sandrock, the sales manager. The result and unprofessional behavior was beyond comprehension. The meeting lasted 5 minutes with negative reaction. He stated that there was nothing he could do to resolve the problems. Both managers were cohesive unprofessional dealing with customers with issues that should have been resolve earlier if the customer vehicle were fixed properly. Finally, I am asking forreimbursement of the amount $800.00 that I paid to repair the vehicle at other certified mechanics.

  • May 5, 2016

I purchaased a 2009 Jeep Wrangler MOAB edition. I was offered an aftermarket warranty, and was advised it qualified for the wa Irranty. When I contacted the warranty company they deneyed my 1st claim, stating I had to get it approved prior to work being done. The next time I contacted them to qualify the repair, they then advised me the warranty never should of been issued as the vehicle had modifications made to it, and per there clause no vehicle unless in orignal MFG condition could be qualified. They contniued to state Texas Direct Auto never should of issued the warranty.

Write a Review about Texas Direct Auto