I dropped my 2014 100 anniversary special edition Dodge Charger off at Tender Car on April 4, 2018 for body work to be done on my vehicle because of rear end damage caused by an accident. My insurance company estimated the work to be done around 5 days. A week later I called to get an update on my vehicle and was told I can pick it up within the next day or two. I was told this same line for the next 2 weeks every time I called to get an update. This became frustrating especially after me and my insurance agent was told my car was in paint and should be ready by Wednesday or Thursday and then when Thursday come around they tell us that the bumper didn't fit so now they are waiting on a new one to arrive which caused us to question well how was it in paint(?). I have a lot to say but I'm trying to be concise. I finally picked my vehicle up on April 24, 2018 and when I got it I was completely upset. First it was really dusty, there was compound residue all over my car as well the rims and inside of the trunk. My lights were not properly placed back inside of my trunk correctly, the trunk inside material was not put back properly, there was scuff marks on the brand new bumper they put on which also have a line from a paint marker where they may have scratched it. All the work that was on my original damage inspection was not completed by Tender Car and I also had new damage done to my vehicle. I pointed these things out to one of their employees who said we would have to get you another appointment to bring your car back in. The next morning I went outside on my way to work where the sun was shinning bright and I noticed more scuff marks that should not have been there, the shop manager Andy informed me that their original detail guy was at the other location and the guy who worked on my car was a younger guy without that much experience but he helps out around the shop. They tried to get my insurance company to cover for damage done to my tail lamp while it was in their shop and my insurance company let them know that that tail lamp had no damage done to it prior to coming into their facility and we have pictures from his original inspection as well as from photos I uploaded right after the incident occurred. They are taking no responsibility so therefor I would either have to hire an attorney and file a civil case which I cannot afford, or just take this as a loss which it pretty much look like what I will have to do. I dropped my vehicle back off to them on April 25, 2018, I was given one of their loner cars which was dirty and needed power steering fluid, washer fluid and a code to listen to the radio. I was told I can pick my car up the next day which came and the car was not ready because they were still trying to get my insurance company to cover the cost of that tail light lamp. By Friday I was told they ordered a piece to put on my vehicle which should have been put on during the original repair along with some other work that should have been completed. I was told my vehicle would be ready Monday and I advised them that I would rather drive my car over the weekend and bring it back on Monday because I could no longer deal with their loner car. I tried to google their corporate office but could not find it, I wanted to speak with the owner who advertise on television because I feel that some of his employees do not share the same value and vision as he does and it looks like most of the guys in both of his shops are not certified to even work on vehicles. I will never deal with or recommend anyone to Tender Car, I do not know how they have a A+ rating with B.B.B.
Update! Tender Car Auto Sales, detailing, collision repair, blah freaking blah has NO ICAR CERTIFICATIONS just like I suspected. BBB continues to give them an A+.....my car has been rendered worthless. Leak remains in body seam somewhere and never have I received a repair order which has prevented me from troubleshooting. They are telling the DATCP that I supplied all my own parts, this business owner is a criminal. I have no choice but to file suit.
Tender Car Reviews
I dropped my 2014 100 anniversary special edition Dodge Charger off at Tender Car on April 4, 2018 for body work to be done on my vehicle because of rear end damage caused by an accident. My insurance company estimated the work to be done around 5 days. A week later I called to get an update on my vehicle and was told I can pick it up within the next day or two. I was told this same line for the next 2 weeks every time I called to get an update. This became frustrating especially after me and my insurance agent was told my car was in paint and should be ready by Wednesday or Thursday and then when Thursday come around they tell us that the bumper didn't fit so now they are waiting on a new one to arrive which caused us to question well how was it in paint(?). I have a lot to say but I'm trying to be concise. I finally picked my vehicle up on April 24, 2018 and when I got it I was completely upset. First it was really dusty, there was compound residue all over my car as well the rims and inside of the trunk. My lights were not properly placed back inside of my trunk correctly, the trunk inside material was not put back properly, there was scuff marks on the brand new bumper they put on which also have a line from a paint marker where they may have scratched it. All the work that was on my original damage inspection was not completed by Tender Car and I also had new damage done to my vehicle. I pointed these things out to one of their employees who said we would have to get you another appointment to bring your car back in. The next morning I went outside on my way to work where the sun was shinning bright and I noticed more scuff marks that should not have been there, the shop manager Andy informed me that their original detail guy was at the other location and the guy who worked on my car was a younger guy without that much experience but he helps out around the shop. They tried to get my insurance company to cover for damage done to my tail lamp while it was in their shop and my insurance company let them know that that tail lamp had no damage done to it prior to coming into their facility and we have pictures from his original inspection as well as from photos I uploaded right after the incident occurred. They are taking no responsibility so therefor I would either have to hire an attorney and file a civil case which I cannot afford, or just take this as a loss which it pretty much look like what I will have to do. I dropped my vehicle back off to them on April 25, 2018, I was given one of their loner cars which was dirty and needed power steering fluid, washer fluid and a code to listen to the radio. I was told I can pick my car up the next day which came and the car was not ready because they were still trying to get my insurance company to cover the cost of that tail light lamp. By Friday I was told they ordered a piece to put on my vehicle which should have been put on during the original repair along with some other work that should have been completed. I was told my vehicle would be ready Monday and I advised them that I would rather drive my car over the weekend and bring it back on Monday because I could no longer deal with their loner car. I tried to google their corporate office but could not find it, I wanted to speak with the owner who advertise on television because I feel that some of his employees do not share the same value and vision as he does and it looks like most of the guys in both of his shops are not certified to even work on vehicles. I will never deal with or recommend anyone to Tender Car, I do not know how they have a A+ rating with B.B.B.
Update! Tender Car Auto Sales, detailing, collision repair, blah freaking blah has NO ICAR CERTIFICATIONS just like I suspected. BBB continues to give them an A+.....my car has been rendered worthless. Leak remains in body seam somewhere and never have I received a repair order which has prevented me from troubleshooting. They are telling the DATCP that I supplied all my own parts, this business owner is a criminal. I have no choice but to file suit.