I called the store twice yesterday to discuss pricing for a Temperpedic mattress. Employee Gus told me to come over and try it out before I buy it. I made sure we could buy it in the store. When I got there, Gus gave me to another employee and disappeared. I should have seen that as a red flag. This new employee tried to bait and switch us to buy a $4000 mattress instead of the one for sale at $1399.30. He kept saying the two mattresses were comparable. That's a lie. In fact, he peppered everything he said with lies. We left the store immediately and now I am trying to contact the corporate office. I don't know if this store is doing the bait and switch scam everywhere across the country or not.
I purchased a Tempur-Pedic mattress from a local reseller about 4 months ago. It has a "waranty" of 90 days. We purchased a firm Breeze mattress and foundation (not the adjustable one). We were shocked at how much these were, $4,500 but decided to buy because it was the only bed that was recommended by the Arthritis Foundation and had a money back guarantee for defects or satisfaction.
About 30 days after delivery I decided that it was too firm for me. I have Rheumatoid Arthritis and am only 120 lbs and need a softer mattress, otherwise I hurt all night long. The reseller gladly swapped it out for the medium mattress. We gave it another 30 days but I didn't feel one bit of difference between the two. I called back to the reseller and told them this was still too firm and could we exchange for the softest model mattress.
The reseller couldn't do another exchange and referred me to corporate. I called and a very, very nice gentleman walked me through the process of filing an online "claim". I specifically stated in my claim nothing was wrong with the mattress, I just was not satisfied. Within a day, if not the same day, I received an email stating my claim had been denied because they didn't find a defect.
I wrote the rep back immediately the same day and told them this was a satisfaction claim, not a warranty defect claim. They apologized and said they were escalating to the satisfaction team and to expect a response from them soon. I never heard anything so after a couple of weeks, I emailed AGAIN. Again, I got a response that my claim had been denied. I went through this frustrating process about 5x before I've just said I'm getting no where.
Tempur Sealy International, Inc. Reviews
I called the store twice yesterday to discuss pricing for a Temperpedic mattress. Employee Gus told me to come over and try it out before I buy it. I made sure we could buy it in the store. When I got there, Gus gave me to another employee and disappeared. I should have seen that as a red flag. This new employee tried to bait and switch us to buy a $4000 mattress instead of the one for sale at $1399.30. He kept saying the two mattresses were comparable. That's a lie. In fact, he peppered everything he said with lies. We left the store immediately and now I am trying to contact the corporate office. I don't know if this store is doing the bait and switch scam everywhere across the country or not.
I purchased a Tempur-Pedic mattress from a local reseller about 4 months ago. It has a "waranty" of 90 days. We purchased a firm Breeze mattress and foundation (not the adjustable one). We were shocked at how much these were, $4,500 but decided to buy because it was the only bed that was recommended by the Arthritis Foundation and had a money back guarantee for defects or satisfaction.
About 30 days after delivery I decided that it was too firm for me. I have Rheumatoid Arthritis and am only 120 lbs and need a softer mattress, otherwise I hurt all night long. The reseller gladly swapped it out for the medium mattress. We gave it another 30 days but I didn't feel one bit of difference between the two. I called back to the reseller and told them this was still too firm and could we exchange for the softest model mattress.
The reseller couldn't do another exchange and referred me to corporate. I called and a very, very nice gentleman walked me through the process of filing an online "claim". I specifically stated in my claim nothing was wrong with the mattress, I just was not satisfied. Within a day, if not the same day, I received an email stating my claim had been denied because they didn't find a defect.
I wrote the rep back immediately the same day and told them this was a satisfaction claim, not a warranty defect claim. They apologized and said they were escalating to the satisfaction team and to expect a response from them soon. I never heard anything so after a couple of weeks, I emailed AGAIN. Again, I got a response that my claim had been denied. I went through this frustrating process about 5x before I've just said I'm getting no where.