1 week ago, my internet connection start to cut-off around 8:00 pm ~ 9:00 am next day morning. This happen everyday, and the time vary each time for about 1 ~ 2 hours (which mean it can be cut-off around 6:00 pm ~ 10:00 pm, and it goes the same for the next morning) Now, this is where it get interesting, because there are ways to fix the connection, If the line is disconnected, dial 100 with the phone(the phone line which the internet is using) will fix it. However, the phone line is cut off together with the internet(to prevent me from reset it). But it only happened during non-business hour. During business hour, they can't cut off the phone line since so many people at the workstation. Which mean i can reset the internet connection during business hour even they try to disconnect it (in this case, there is no way for them to cut off my internet connection during business hour). This explained why my internet line only working during business hour and cut-off during non-business hour.
This is not the first time my line get sabotage. It does happened before. so how did i manage to fix my phone line without paying them? I wrote some articles and posted it all over the internet to teach them not to mess with me. And there it goes, my internet line fixed itself within a month. So now the thief has return for more.
In short, how did they milk the customer with this kind of trick? firstly, they look for heavy night time user, then they will cut off your line during non-business hour. when you report via the website, they send some buddy(which probably get some sort of commission for each cow they milk) visit your house and tell you that your phone line need another fresh wiring(my house has do this for 3 times in the past). They will tell customer they do the wiring via contract or some sort of bulls*** and it got nothing to do with TMnet (which mean it is officially off the book). If reset the connection can fix the line, which mean my phone line is working fine and it prove that they are in fact lying. RM150 per cow to milk, 20% commission for buddy. it generate a whopping RM120k with only 1000 cows they milked. Since they don't want to get caught, they will likely minimize the total cows they try to milk to prevent excessive public attention.
In fact, TMnet send two of so call technicians to my house and without checking the wire conditions or at least do some test, told me that he confirm i need to do a new wiring for my phone/internet line which is RM150. He told me he do this out of contract and not with TMnet. That funny, TMnet send worker that aren't work for them? So they need to charge separately? They try to evade GST and tax or what? Should i contact IRB or what (someone will probably end up in jail). Then i try to trick him and ask: "Are you sure if you do the wiring, my line will have no more night time cut off issue?". Without thinking, he answer right away. "yes no more problem". So how can he be so sure? This guy think all people is stupid or what?
To sum it up, TMnet internet management system flaw causing this issue, some A**.H.O.L.E abusing power for their own benefit. Do not pay them if you are a victim like me. Wrote complaint article and spread it across the internet will more likely to help rather than paying them continuously.
Telekom Malaysia Reviews
1 week ago, my internet connection start to cut-off around 8:00 pm ~ 9:00 am next day morning. This happen everyday, and the time vary each time for about 1 ~ 2 hours (which mean it can be cut-off around 6:00 pm ~ 10:00 pm, and it goes the same for the next morning) Now, this is where it get interesting, because there are ways to fix the connection, If the line is disconnected, dial 100 with the phone(the phone line which the internet is using) will fix it. However, the phone line is cut off together with the internet(to prevent me from reset it). But it only happened during non-business hour. During business hour, they can't cut off the phone line since so many people at the workstation. Which mean i can reset the internet connection during business hour even they try to disconnect it (in this case, there is no way for them to cut off my internet connection during business hour). This explained why my internet line only working during business hour and cut-off during non-business hour.
This is not the first time my line get sabotage. It does happened before. so how did i manage to fix my phone line without paying them? I wrote some articles and posted it all over the internet to teach them not to mess with me. And there it goes, my internet line fixed itself within a month. So now the thief has return for more.
In short, how did they milk the customer with this kind of trick? firstly, they look for heavy night time user, then they will cut off your line during non-business hour. when you report via the website, they send some buddy(which probably get some sort of commission for each cow they milk) visit your house and tell you that your phone line need another fresh wiring(my house has do this for 3 times in the past). They will tell customer they do the wiring via contract or some sort of bulls*** and it got nothing to do with TMnet (which mean it is officially off the book). If reset the connection can fix the line, which mean my phone line is working fine and it prove that they are in fact lying. RM150 per cow to milk, 20% commission for buddy. it generate a whopping RM120k with only 1000 cows they milked. Since they don't want to get caught, they will likely minimize the total cows they try to milk to prevent excessive public attention.
In fact, TMnet send two of so call technicians to my house and without checking the wire conditions or at least do some test, told me that he confirm i need to do a new wiring for my phone/internet line which is RM150. He told me he do this out of contract and not with TMnet. That funny, TMnet send worker that aren't work for them? So they need to charge separately? They try to evade GST and tax or what? Should i contact IRB or what (someone will probably end up in jail). Then i try to trick him and ask: "Are you sure if you do the wiring, my line will have no more night time cut off issue?". Without thinking, he answer right away. "yes no more problem". So how can he be so sure? This guy think all people is stupid or what?
To sum it up, TMnet internet management system flaw causing this issue, some A**.H.O.L.E abusing power for their own benefit. Do not pay them if you are a victim like me. Wrote complaint article and spread it across the internet will more likely to help rather than paying them continuously.