Several years ago, I had been a loyal customer of Tel3 services. I got unhappy with them for a while so I stopped using their services. However, lately, I decided to give them another try. BIG MISTAKE! The company seems to have sunk to even lower levels of corrupt business practices. Since my account was not active for a while, it was deactivated. So, I gave them a call and they verified my identity and re-activated it. I was able to login and make a deposit. A few days later, when I tried making a call, the system would not recognize my account number. I went back to the website and their system said the account was blocked for security reasons and provided a link to verify it.
I followed the link and after providing the credentials, the response was that the account was not active. I got on the phone again. Typical wait times with this company are 30 minutes easy. I talked to Fernando. I told him the issue and he would not recognize that it was re-activated, somehow implying that I needed to make a call right away after re-activation. So, I asked him to refund the deposit and I no longer needed their services. That is when he got even more obnoxious. First, he said OK and said I would receive a confirmation email. When I said I was online and awaiting the confirmation email, he said the refund would take 7 to 10 business days and that no email would be sent.
I asked for a confirmation number to verify that we talked. He refused. I asked for his name. He said Fernando. I asked for a last name, he said it was not my business to know his last name. That's when I lost it and swore at him. He hung up on me. I called again and he was again at the line. I politely asked to talk to his manager, he put me on hold and then took my number and promised that a manager would call. I am not holding my breath. My advice to anyone considering this company is to stay away. I made a big mistake when I decided to give them another try.
TEL3 Reviews
Several years ago, I had been a loyal customer of Tel3 services. I got unhappy with them for a while so I stopped using their services. However, lately, I decided to give them another try. BIG MISTAKE! The company seems to have sunk to even lower levels of corrupt business practices. Since my account was not active for a while, it was deactivated. So, I gave them a call and they verified my identity and re-activated it. I was able to login and make a deposit. A few days later, when I tried making a call, the system would not recognize my account number. I went back to the website and their system said the account was blocked for security reasons and provided a link to verify it.
I followed the link and after providing the credentials, the response was that the account was not active. I got on the phone again. Typical wait times with this company are 30 minutes easy. I talked to Fernando. I told him the issue and he would not recognize that it was re-activated, somehow implying that I needed to make a call right away after re-activation. So, I asked him to refund the deposit and I no longer needed their services. That is when he got even more obnoxious. First, he said OK and said I would receive a confirmation email. When I said I was online and awaiting the confirmation email, he said the refund would take 7 to 10 business days and that no email would be sent.
I asked for a confirmation number to verify that we talked. He refused. I asked for his name. He said Fernando. I asked for a last name, he said it was not my business to know his last name. That's when I lost it and swore at him. He hung up on me. I called again and he was again at the line. I politely asked to talk to his manager, he put me on hold and then took my number and promised that a manager would call. I am not holding my breath. My advice to anyone considering this company is to stay away. I made a big mistake when I decided to give them another try.