I purchased this computer off of eBay with a year warranty to cover the computer for defects. It wasn't even 30 days and I already started have issues with a blue screen then shutting down in me. I contacted the company through ebay each time and they kept having me try to diagnose the computer myself, which I was not able to do because it wouldn't let me get to the bios or recovery screen.
I relayed this to them multiple times in which they would continue to say that should work and asked for me to send the computer to them, which I could not do due to working from home and I would not have a computer to use till they sent it back. They then had me open up my computer and check to make sure the ram was seated correctly in the computer, which I was not comfortable doing but I did it because I had no other option.
I was then told to remove one and see if it would make a difference, with it being an intermittent issue, I had to wait to see which one was bad, so that took some time, in the end both did the same thing, so we went through more communication blackout then was told they would have to have computer to fix it, but then he said he got it approved to send me new ram sticks and to send the old ones back once I received the new ones, I was out of town at that time and was not able to send back asap so I let them know.
Tech Leaf Reviews
I purchased this computer off of eBay with a year warranty to cover the computer for defects. It wasn't even 30 days and I already started have issues with a blue screen then shutting down in me. I contacted the company through ebay each time and they kept having me try to diagnose the computer myself, which I was not able to do because it wouldn't let me get to the bios or recovery screen.
I relayed this to them multiple times in which they would continue to say that should work and asked for me to send the computer to them, which I could not do due to working from home and I would not have a computer to use till they sent it back. They then had me open up my computer and check to make sure the ram was seated correctly in the computer, which I was not comfortable doing but I did it because I had no other option.
I was then told to remove one and see if it would make a difference, with it being an intermittent issue, I had to wait to see which one was bad, so that took some time, in the end both did the same thing, so we went through more communication blackout then was told they would have to have computer to fix it, but then he said he got it approved to send me new ram sticks and to send the old ones back once I received the new ones, I was out of town at that time and was not able to send back asap so I let them know.