We drove 3.5 hours one way from Virginia to buy a Kia Sorento LX AWD V6 at Team Kia dealership in Pennsylvania. We showed the general manager Jeremy Bauman a picture of a MSRP of an LX AWD V6 for $32,390 - the general manager and their salesman, Daniel Bennett researched it. Daniel Bennett informed us their car has a MSRP of over $34,000. Since we owned prior a Kia Sorento LX AWD V6 that had a MSRP of $32,000 we presumed we were upgrading. We did not finance and bought the car right out in cash and expected to receive a better deal. However the manager was not willing to negotiate the price at all not even provide weather matts or anything else extra. When we received the car it was not detailed (windows were still all dirty, sloppy vacuumed, and the outside was lacking cleaning) it was too late to have these issues fixed, the shop was closed.
We drove back home with the car and arrived very late that night.
The next morning we saw that all the features were missing - rear bumper beepers, seat heat, Sirius satellite - things we did not look for immediately nor was provided to us. Since it was a used car we looked for damages, scratches etc. It was very late when we left and we did not expect we would receive a lower package in Sorento than we had prior more of in the same LX model. If they would have provided the correct MSRP, then we would have caught own to the lower package. We wanted to return the car within less than 38 hours and they stated no. They would only buy it back for $2,000 less than we bought it from them. We googled the value of the car and it was only worth $ 24,000 instead of $25,990 what they sold it for.
We are very disappointed in this dealership, especially since they were aware of these downgrades in the car and did not inform us of it and covered it up by giving us an inaccurate higher MSRP.
We definitely would not recommend this dealership to my friends and family, we feel they screwed us for over $2,000 and provided us with wrong information. They did not go above and beyond expectations especially the manager.
Team Kia Reviews
We drove 3.5 hours one way from Virginia to buy a Kia Sorento LX AWD V6 at Team Kia dealership in Pennsylvania. We showed the general manager Jeremy Bauman a picture of a MSRP of an LX AWD V6 for $32,390 - the general manager and their salesman, Daniel Bennett researched it. Daniel Bennett informed us their car has a MSRP of over $34,000. Since we owned prior a Kia Sorento LX AWD V6 that had a MSRP of $32,000 we presumed we were upgrading. We did not finance and bought the car right out in cash and expected to receive a better deal. However the manager was not willing to negotiate the price at all not even provide weather matts or anything else extra. When we received the car it was not detailed (windows were still all dirty, sloppy vacuumed, and the outside was lacking cleaning) it was too late to have these issues fixed, the shop was closed.
We drove back home with the car and arrived very late that night.
The next morning we saw that all the features were missing - rear bumper beepers, seat heat, Sirius satellite - things we did not look for immediately nor was provided to us. Since it was a used car we looked for damages, scratches etc. It was very late when we left and we did not expect we would receive a lower package in Sorento than we had prior more of in the same LX model. If they would have provided the correct MSRP, then we would have caught own to the lower package. We wanted to return the car within less than 38 hours and they stated no. They would only buy it back for $2,000 less than we bought it from them. We googled the value of the car and it was only worth $ 24,000 instead of $25,990 what they sold it for.
We are very disappointed in this dealership, especially since they were aware of these downgrades in the car and did not inform us of it and covered it up by giving us an inaccurate higher MSRP.
We definitely would not recommend this dealership to my friends and family, we feel they screwed us for over $2,000 and provided us with wrong information. They did not go above and beyond expectations especially the manager.