Searching for solutions online, I found that the problem with our TCL Roku TV affects a very large number of customers. Reports indicate that the problem begins happening to TCL Roku TVs of various ages, from days-old to months-old. During viewing, the TV freezes in stages (subtitles, picture, response to remote or on-set controls) and then reboots itself. The process typically interrupts watching for a few minutes. When restarting a video, the place in the video is sometimes lost. This used to happen every few days and now happens daily.
Nobody has indicated in online forums that the standard advice works. Standard advice includes cycling the power on and to the set and the router, disconnecting accessories, and resetting the TV to its factory presets. The only claim of a solution that I have found came from someone who installed a Firewire accessory and used their TCL Roku device as a dumb TV, bypassing all the functionality of a "smart TV." Needing to use such a work-around adds costs and deprives customers of the capabilities that they paid for.
TCL Roku TVs automatically check for, download, and install software or firmware updates to fix such problems. However, I've found no public recognition by RCL or Roku of this extremely common problem, and I've found no indication that Roku is using the power of its licensing agreements to pressure TCL to solve or fix the problem.
Considering how much business TCL does, how widespread the problem is, and how unresponsive TCL has been, I would not be surprised to read someday of a class action lawsuit by a consumer watchdog group or an agency of the US government.
So I have owned MANY TCL TV's over the year and have been very happy with them (in fact I still have some TV's)
So one day the TV I used as my computer monitor started smoking, smelling of burnt wires and powered off, wont power back on (dead) so I contact TCL and they check the serial, it is under warranty so they send me a box with a pre paid shipping label in it... this is were it gets dicy...
Box arrives, I slap on the label, pop the TV in and bring it to fedex, drop it off done...
2 days later notice tracking is not updating, so I called fedex with the tracking... THE TRACKING IS NOT VALID AS IN THR TRACKING # WAS NEVER PAID FOR (WTF are they pulling here? Fake tracking and fake labels????)
So now I call TCL, the say Fedex is wrong and lying etc....
I call Fedex back, back and fourth for a MONTH here!!!, TCL refuses to call on 3 way (wonder why)
Long and short of it.... after much fighting and fighting Fedex (likely getting sick of me calling) says they will make a ONE time exception and send this thing, STILL claiming the tracking / Label is BS tho.. so they ship it... ITS FINALLY MOVING.....
IT ARRIVES!!!
TCL emails and said "We didnt get it" WHAT????????????
They refuse to respond in emails so i call, a man named "Daniel" is who they transfer me too he claims there is NO one higher then him (yeah right he ownes the company??) Claims and DIFFERENT label showed up and get his claims is a white letter sized envelope!!!!!!! So they refuse to repair or replace and hangs up on me and now won't answer!!!!!!!!
TCL Corporation Reviews
Searching for solutions online, I found that the problem with our TCL Roku TV affects a very large number of customers. Reports indicate that the problem begins happening to TCL Roku TVs of various ages, from days-old to months-old. During viewing, the TV freezes in stages (subtitles, picture, response to remote or on-set controls) and then reboots itself. The process typically interrupts watching for a few minutes. When restarting a video, the place in the video is sometimes lost. This used to happen every few days and now happens daily.
Nobody has indicated in online forums that the standard advice works. Standard advice includes cycling the power on and to the set and the router, disconnecting accessories, and resetting the TV to its factory presets. The only claim of a solution that I have found came from someone who installed a Firewire accessory and used their TCL Roku device as a dumb TV, bypassing all the functionality of a "smart TV." Needing to use such a work-around adds costs and deprives customers of the capabilities that they paid for.
TCL Roku TVs automatically check for, download, and install software or firmware updates to fix such problems. However, I've found no public recognition by RCL or Roku of this extremely common problem, and I've found no indication that Roku is using the power of its licensing agreements to pressure TCL to solve or fix the problem.
Considering how much business TCL does, how widespread the problem is, and how unresponsive TCL has been, I would not be surprised to read someday of a class action lawsuit by a consumer watchdog group or an agency of the US government.
So I have owned MANY TCL TV's over the year and have been very happy with them (in fact I still have some TV's)
So one day the TV I used as my computer monitor started smoking, smelling of burnt wires and powered off, wont power back on (dead) so I contact TCL and they check the serial, it is under warranty so they send me a box with a pre paid shipping label in it... this is were it gets dicy...
Box arrives, I slap on the label, pop the TV in and bring it to fedex, drop it off done...
2 days later notice tracking is not updating, so I called fedex with the tracking... THE TRACKING IS NOT VALID AS IN THR TRACKING # WAS NEVER PAID FOR (WTF are they pulling here? Fake tracking and fake labels????)
So now I call TCL, the say Fedex is wrong and lying etc....
I call Fedex back, back and fourth for a MONTH here!!!, TCL refuses to call on 3 way (wonder why)
Long and short of it.... after much fighting and fighting Fedex (likely getting sick of me calling) says they will make a ONE time exception and send this thing, STILL claiming the tracking / Label is BS tho.. so they ship it... ITS FINALLY MOVING.....
IT ARRIVES!!!
TCL emails and said "We didnt get it" WHAT????????????
They refuse to respond in emails so i call, a man named "Daniel" is who they transfer me too he claims there is NO one higher then him (yeah right he ownes the company??) Claims and DIFFERENT label showed up and get his claims is a white letter sized envelope!!!!!!! So they refuse to repair or replace and hangs up on me and now won't answer!!!!!!!!