September 23, 2016 – We submitted $500.00 nonrefundable fee for a background check.
October 7, 2016 – Company informed us we had been approved for a loan of $300,000.00 with 10% interest for up to 60 months, and requested a 100% refundable deposit of $10,000.00, applicable to closing costs, to allocate the funds. Said deposit was sent to you via wire transfer on October 8, 2016. Per the Approval Letter closing date was “estimated to be before or by 10 November 2016”.
November 9, 2016 – We were informed that delays had been incurred, and that closing on November 10, 2016 would not be possible, however, our paperwork is done, and our revised anticipated closing is in a week.
December 16, 2016 – More than 5 weeks later, we were told that company is issuing checks and company sent us the Loan Agreement via FedEx. The loan agreement was delivered on the morning of December 19, 2016. However, all the dates were wrong. When we questioned why we were being requested to sign an agreement with dates five weeks in the past, particularly the section stipulating that interest was to begin 26 October 2016, we were told to disregard the agreement, and closing is being pushed back because of the holidays.
January 17, 2017 –Company informed us that the new closing will be January 31, 2017.
January 31, 2017 – We received PDF file via email with Loan Agreement.
February 2, 2017 – After over 2 months since the original closing date, since we still had not received the funds, we requested the refund of our deposit in the amount of $10,000.00 (Ten thousand dollars) no later than close of business 10 February 2017. Company told us it would take 28 days to return the funds: “These delays are not TLBF delays its the banking system.”; and “Good faith deposit ate not normally refunded however tlb Financial does refund but 28 days after request”. We agreed and gave company 2 choices be completed no later than COB 2 March 2017: 1 - Close the loan of $300,000.00 minus $35,000.00 (net to us $265,000.00); 2 - Refund our $10,000.00”.
February 23, 2017 – Company sent an email “All system go”, and requested signed Loan Agreement back along with wiring instructions. We sent it the same day, and provided you with scanned copy. FedEx delivered the original documents to the company on the morning of February 27, 2017.
March 8, 2017 – 13 days later, missing the March 2, 2017 deadline, company sent an email stating “hopefully, today I can get your confirmation number and details for your wire for many of you”.
Since March 8, 2017, company has essentially stopped communicated with us. We have placed numerous phone calls, but have been unable to leave a voicemail because voicemailbox is full, and multiple text messages and emails all of which have gone largely answered.
March 11, 2017 – You texted that there were a lot of wires sent out. However, we responded via text that we have not received ours. In response, we received…nothing.
March 13, 2017 – Unanswered and unreturned phone call in addition to the unanswered text requesting a closing date or the return of our deposit.
March 14, 2017 – We placed a total of five unanswered and unreturned calls. At 9:38 AM CDT, you texted that you would return our call shortly. At 3:16 PM CDT, we texted requesting when we should expect your call. At 4:53 PM CDT, you texted that you are working on our wire.
March 15, 2017 – We placed a total of five unanswered and unreturned calls. We sent a text at 9:13 AM CDT asking if you completed our wire. We received a response at 11:24 AM CDT to wait on your update, to which we replied that we needed proof of a completed transaction at 11:29 AM CDT. By 3:28 PM CDT we had not received a reply so we sent another text stating that you had been working on our wire for 24 hours, a wire should take approximately one hour, and are sent out twice per day. We received no response.
March 16 2017 – We placed a total of eight unanswered and unreturned calls. At 1:50 PM CDT we received an email stating to stop calling you because it is the system that is the problem. At 5:01 PM CDT we sent an email requesting the funds be transferred the return of our deposit by close of business 17 March 2017. This marks the third time we have requested the return of our deposit.
March 17, 2017 – We placed a total of twelve unanswered and unreturned calls. At 12:20 PM CDT, you sent an email stating “dealing with the federal reserve is volatile, will not know anything until I am contacted later in the evening, via my banker.” At 4:46 PM CDT, we sent a text asking how we went from wiring money back to Federal Reserve, to which we did not receive a meaningful reply.
July 10, 2017 - Text Message: "Wire came in. Huge wire. Got some IRS Red tape. Please standby"
TLB Financial (Mr. Charles Simms) is past due returning our good faith deposit despite three requests (2 Feb. 2017, 13 Mar. 2017, and 16 Mar. 2017). There is a serious lack of meaningful and accurate communication, a pattern of blame, and company has failed to meet each and every expectation and request, from providing funding to the return of our deposit.
TBL Financial Services Reviews
September 23, 2016 – We submitted $500.00 nonrefundable fee for a background check.
October 7, 2016 – Company informed us we had been approved for a loan of $300,000.00 with 10% interest for up to 60 months, and requested a 100% refundable deposit of $10,000.00, applicable to closing costs, to allocate the funds. Said deposit was sent to you via wire transfer on October 8, 2016. Per the Approval Letter closing date was “estimated to be before or by 10 November 2016”.
November 9, 2016 – We were informed that delays had been incurred, and that closing on November 10, 2016 would not be possible, however, our paperwork is done, and our revised anticipated closing is in a week.
December 16, 2016 – More than 5 weeks later, we were told that company is issuing checks and company sent us the Loan Agreement via FedEx. The loan agreement was delivered on the morning of December 19, 2016. However, all the dates were wrong. When we questioned why we were being requested to sign an agreement with dates five weeks in the past, particularly the section stipulating that interest was to begin 26 October 2016, we were told to disregard the agreement, and closing is being pushed back because of the holidays.
January 17, 2017 –Company informed us that the new closing will be January 31, 2017.
January 31, 2017 – We received PDF file via email with Loan Agreement.
February 2, 2017 – After over 2 months since the original closing date, since we still had not received the funds, we requested the refund of our deposit in the amount of $10,000.00 (Ten thousand dollars) no later than close of business 10 February 2017. Company told us it would take 28 days to return the funds: “These delays are not TLBF delays its the banking system.”; and “Good faith deposit ate not normally refunded however tlb Financial does refund but 28 days after request”. We agreed and gave company 2 choices be completed no later than COB 2 March 2017: 1 - Close the loan of $300,000.00 minus $35,000.00 (net to us $265,000.00); 2 - Refund our $10,000.00”.
February 23, 2017 – Company sent an email “All system go”, and requested signed Loan Agreement back along with wiring instructions. We sent it the same day, and provided you with scanned copy. FedEx delivered the original documents to the company on the morning of February 27, 2017.
March 8, 2017 – 13 days later, missing the March 2, 2017 deadline, company sent an email stating “hopefully, today I can get your confirmation number and details for your wire for many of you”.
Since March 8, 2017, company has essentially stopped communicated with us. We have placed numerous phone calls, but have been unable to leave a voicemail because voicemailbox is full, and multiple text messages and emails all of which have gone largely answered.
March 11, 2017 – You texted that there were a lot of wires sent out. However, we responded via text that we have not received ours. In response, we received…nothing.
March 13, 2017 – Unanswered and unreturned phone call in addition to the unanswered text requesting a closing date or the return of our deposit.
March 14, 2017 – We placed a total of five unanswered and unreturned calls. At 9:38 AM CDT, you texted that you would return our call shortly. At 3:16 PM CDT, we texted requesting when we should expect your call. At 4:53 PM CDT, you texted that you are working on our wire.
March 15, 2017 – We placed a total of five unanswered and unreturned calls. We sent a text at 9:13 AM CDT asking if you completed our wire. We received a response at 11:24 AM CDT to wait on your update, to which we replied that we needed proof of a completed transaction at 11:29 AM CDT. By 3:28 PM CDT we had not received a reply so we sent another text stating that you had been working on our wire for 24 hours, a wire should take approximately one hour, and are sent out twice per day. We received no response.
March 16 2017 – We placed a total of eight unanswered and unreturned calls. At 1:50 PM CDT we received an email stating to stop calling you because it is the system that is the problem. At 5:01 PM CDT we sent an email requesting the funds be transferred the return of our deposit by close of business 17 March 2017. This marks the third time we have requested the return of our deposit.
March 17, 2017 – We placed a total of twelve unanswered and unreturned calls. At 12:20 PM CDT, you sent an email stating “dealing with the federal reserve is volatile, will not know anything until I am contacted later in the evening, via my banker.” At 4:46 PM CDT, we sent a text asking how we went from wiring money back to Federal Reserve, to which we did not receive a meaningful reply.
July 10, 2017 - Text Message: "Wire came in. Huge wire. Got some IRS Red tape. Please standby"
TLB Financial (Mr. Charles Simms) is past due returning our good faith deposit despite three requests (2 Feb. 2017, 13 Mar. 2017, and 16 Mar. 2017). There is a serious lack of meaningful and accurate communication, a pattern of blame, and company has failed to meet each and every expectation and request, from providing funding to the return of our deposit.