I purchased an outfit online from this company. When it arrived, it was ill fitting, very poor quality and I wanted to return it as soon as possible. The instructions say to contact customer service to return, however, I can never reach anyone in 'customer service.' I cannot reach anyone on the number provided, I cannot reach anyone by email ( no one responds) and I do not have an address to return the items to. I would like my money refunded and this 'company', such that it is, will not respond to my requests or tell me who to return this substandard item to. Total rip off!!
October 2016 I placed a shoe order with tbdress before paying for that order i had a chat with one of their agents about a second order thst poped up that i couldn't delete.for the same shoes the agent assured me the order was deleted from my cart and I would not ne charged for the second pair of shoes the last week in November the second pair of shoes arrived I sent the shoes back to tbdress I also emailed them about what happened with a copy of the receipt and tracking number from the post office first they said they couldn't find the shoes then they found them but I wasnt getting my refund becausr they didn't give me permission to send them back I told them I didn't give them permission to go into my account the second time and take money out for shoes I didn't give my consent for. I have over 36 emails about this situation i went to small claims court and eas told it is hard to sue these overseas internet companies. They shouldn't be allowed to get away with stealing money from hard working people like me.
I bought from tbdress somethings more than two months ago .
ofcourse I got nothing . I sent them an e-mail . they said that I will get my money back in 3 days . after 5 days they said another 5 days . then another month . then they stoped answering me .
they just stole my money . and I have no way to get it back .
I made purchase from this company before reading the comment from other buyers. After placing my order on Septmber 16, 2015 I looked over the unsavory comment concerning this company and its practices and decicded that I did not want the hassle of product arriving late or wrong sized and decided to cancel the order on September 18, 2015 sent several emails and chat request but order has not been cancelled. Called the company and they are stating that the will be dedicting some of my funds from original purchas amount. Feel this companie purposley answers email late on purpose in order to keep as many of the orignal monies as they can. My order nubmer is 1398212. If you look at the other reports from customers this company must be shut down.
We ordered a prom dress from TB Dress. The website shows beautiful dresses, but that is not what was delivered. The dress was very poorly sewn, with at least 4 very noticeable flaws. It cannot be worn in its present state. We sent pictures of the dress to the company so we could get return authorization. They responded by saying the they spent a lot of money and time on the dress and the best they could do was to refund us $10 and offer a discount on a future order. DO NOT order from this company. They are a sham. Spend a little bit more from a reputable company and get a decent product.
Order no.9677964 Date 8/5/20 Total $35.75 included USPS Delivery Shipment Fee $5.75. Request full Refund $41.50 denied needs to be credit on my debit card now Seller www.TBDress.com
Re.Dress was unable to FIT did not look like the Advertised Picture USPS Tracking no 9500-1111-4427-0273-2362-51 Date 9-29-20 Return brand new tag item in package. as you see below they fail to follow internet Website Retail Purchase Return-Refund Policy.
Really sorry for the trouble, please return it as the instruction below.
1. We will give you refund$27.15excluding the shipping fee you have paid 8.6$ after we receive it and confirm it is in brand-new unused conditions without any damaging or dirt or perfume problems
2. Please ship it via the cheaper shipping way(not express/expedited way) in your local Post Office (such as USPS,not UPS)
Our shipping address is below
Company name：tbdress.llc
Company address/Warehouse address：13535 Marquardt Ave, Santa Fe Springs, CA 90670, USA
Detailed contact information Tel: 1-626-662-0910
3. Please fill in the Return &Exchange CARD if there is, and put it with the Package details paper into the returned package.
4. If there is no that card, please write your order No. Sub-order numbers of the returned items on a piece of paper, and put it with the Package details paper into the returned package.
5. Please make sure the quantity and the items you returned are the same as you requested.
6. Please send us the tracking No. and shipping method of your returning parcel. Thanks~
I ordered a dress for wedding that was to small due to their measurements being much smaller than described. Once the dress arrived I realized it was to small and contacted TB Dress. The company was willing to offer a refund if I ordered another dress and show them proof of the order which I complied with their requirements. Once I showed proof of new order I received the address for the return. I received dress on April 5 notified company of dress being to small shipped dress back on 4/10/2020.
I paid $75 to have dressed shipped back to company. This process started 2/4/2020 with dress being ordered, received and return to them by June 5, 2020. Company report dress was returned with a smell and had to be destroyed offering me a refund of $79 but later agreed to $129 with refund now expected by end of year. I had another item ordered I didn't receive nor was refunded.
I am not happy with TB dress service delivery. I ordered an item on 1/9/18. It is now 2/4/18, and I am still waiting for this product to arrive from TB dress. I received a bogus shipment notice informing me that the item left China and was shipped out on 1/31/18 (3 weeks after I placed the order). It is 2/4/18 and I am still waiting for the delivery.
I have contacted [email protected] and get no response emails. I called them at +86-29-68532816 and no one answers.
TB dress are rip offs. They take your money and you get no item that you paid for. They should be banned from doing business.
If I finally receive this item from TB dress, I will never order another thing from them ever again.
I have ordered things from China and other countries before and it never took this long to get any item that I ordered from them like it has from TB dress.
I purchased an outfit online from this company. When it arrived, it was ill fitting, very poor quality and I wanted to return it as soon as possible. The instructions say to contact customer service to return, however, I can never reach anyone in 'customer service.' I cannot reach anyone on the number provided, I cannot reach anyone by email ( no one responds) and I do not have an address to return the items to. I would like my money refunded and this 'company', such that it is, will not respond to my requests or tell me who to return this substandard item to. Total rip off!!
This is a scam website, there are hundreds of it's fellow pages advertising on facebook, they all have the managing director in common and he is in Hong Kong. Avoid and warn others.
Tbdress.com Reviews
I purchased an outfit online from this company. When it arrived, it was ill fitting, very poor quality and I wanted to return it as soon as possible. The instructions say to contact customer service to return, however, I can never reach anyone in 'customer service.' I cannot reach anyone on the number provided, I cannot reach anyone by email ( no one responds) and I do not have an address to return the items to. I would like my money refunded and this 'company', such that it is, will not respond to my requests or tell me who to return this substandard item to. Total rip off!!
October 2016 I placed a shoe order with tbdress before paying for that order i had a chat with one of their agents about a second order thst poped up that i couldn't delete.for the same shoes the agent assured me the order was deleted from my cart and I would not ne charged for the second pair of shoes the last week in November the second pair of shoes arrived I sent the shoes back to tbdress I also emailed them about what happened with a copy of the receipt and tracking number from the post office first they said they couldn't find the shoes then they found them but I wasnt getting my refund becausr they didn't give me permission to send them back I told them I didn't give them permission to go into my account the second time and take money out for shoes I didn't give my consent for. I have over 36 emails about this situation i went to small claims court and eas told it is hard to sue these overseas internet companies. They shouldn't be allowed to get away with stealing money from hard working people like me.
I bought from tbdress somethings more than two months ago .
ofcourse I got nothing . I sent them an e-mail . they said that I will get my money back in 3 days . after 5 days they said another 5 days . then another month . then they stoped answering me .
they just stole my money . and I have no way to get it back .
I made purchase from this company before reading the comment from other buyers. After placing my order on Septmber 16, 2015 I looked over the unsavory comment concerning this company and its practices and decicded that I did not want the hassle of product arriving late or wrong sized and decided to cancel the order on September 18, 2015 sent several emails and chat request but order has not been cancelled. Called the company and they are stating that the will be dedicting some of my funds from original purchas amount. Feel this companie purposley answers email late on purpose in order to keep as many of the orignal monies as they can. My order nubmer is 1398212. If you look at the other reports from customers this company must be shut down.
We ordered a prom dress from TB Dress. The website shows beautiful dresses, but that is not what was delivered. The dress was very poorly sewn, with at least 4 very noticeable flaws. It cannot be worn in its present state. We sent pictures of the dress to the company so we could get return authorization. They responded by saying the they spent a lot of money and time on the dress and the best they could do was to refund us $10 and offer a discount on a future order. DO NOT order from this company. They are a sham. Spend a little bit more from a reputable company and get a decent product.
Order no.9677964 Date 8/5/20 Total $35.75 included USPS Delivery Shipment Fee $5.75. Request full Refund $41.50 denied needs to be credit on my debit card now Seller www.TBDress.com
Re.Dress was unable to FIT did not look like the Advertised Picture USPS Tracking no 9500-1111-4427-0273-2362-51 Date 9-29-20 Return brand new tag item in package. as you see below they fail to follow internet Website Retail Purchase Return-Refund Policy.
TB Dress.com Customer ServiceSeptember 25,2020 15:25
Dear Valued Customer,
Thank you for your concern of our website.
Really sorry for the trouble, please return it as the instruction below.
1. We will give you refund$27.15excluding the shipping fee you have paid 8.6$ after we receive it and confirm it is in brand-new unused conditions without any damaging or dirt or perfume problems
2. Please ship it via the cheaper shipping way(not express/expedited way) in your local Post Office (such as USPS,not UPS)
Our shipping address is below
Company name：tbdress.llc
Company address/Warehouse address：13535 Marquardt Ave, Santa Fe Springs, CA 90670, USA
Detailed contact information Tel: 1-626-662-0910
3. Please fill in the Return &Exchange CARD if there is, and put it with the Package details paper into the returned package.
4. If there is no that card, please write your order No. Sub-order numbers of the returned items on a piece of paper, and put it with the Package details paper into the returned package.
5. Please make sure the quantity and the items you returned are the same as you requested.
6. Please send us the tracking No. and shipping method of your returning parcel. Thanks~
Any other questions, please contact us.
Best regards,
Customer Service Department
I ordered a dress for wedding that was to small due to their measurements being much smaller than described. Once the dress arrived I realized it was to small and contacted TB Dress. The company was willing to offer a refund if I ordered another dress and show them proof of the order which I complied with their requirements. Once I showed proof of new order I received the address for the return. I received dress on April 5 notified company of dress being to small shipped dress back on 4/10/2020.
I paid $75 to have dressed shipped back to company. This process started 2/4/2020 with dress being ordered, received and return to them by June 5, 2020. Company report dress was returned with a smell and had to be destroyed offering me a refund of $79 but later agreed to $129 with refund now expected by end of year. I had another item ordered I didn't receive nor was refunded.
They post a number to call and you cant get to a rep no response didn't my whole order and can't even get a response from anyone
I am not happy with TB dress service delivery. I ordered an item on 1/9/18. It is now 2/4/18, and I am still waiting for this product to arrive from TB dress. I received a bogus shipment notice informing me that the item left China and was shipped out on 1/31/18 (3 weeks after I placed the order). It is 2/4/18 and I am still waiting for the delivery.
I have contacted [email protected] and get no response emails. I called them at +86-29-68532816 and no one answers.
TB dress are rip offs. They take your money and you get no item that you paid for. They should be banned from doing business.
If I finally receive this item from TB dress, I will never order another thing from them ever again.
I have ordered things from China and other countries before and it never took this long to get any item that I ordered from them like it has from TB dress.
same here this website is a scam
I purchased an outfit online from this company. When it arrived, it was ill fitting, very poor quality and I wanted to return it as soon as possible. The instructions say to contact customer service to return, however, I can never reach anyone in 'customer service.' I cannot reach anyone on the number provided, I cannot reach anyone by email ( no one responds) and I do not have an address to return the items to. I would like my money refunded and this 'company', such that it is, will not respond to my requests or tell me who to return this substandard item to. Total rip off!!
Scam
This is a scam website, there are hundreds of it's fellow pages advertising on facebook, they all have the managing director in common and he is in Hong Kong. Avoid and warn others.