I filed my taxes on Feb. 3 2018. My refund was more than 1200 dollars. I chose the option to have the money deposited to my bank account and paid a 25.00 fee to the bank who processes the Refund Now loan. There was no warning nor did I see any information explaining how you qualify for a refund now loan. I received notice that the IRS accepted my return. I waited until Tuesday the 6th of Feb. and when I heard nothing, I contacted Taxslayer customer service by email on their site. They will get back to me in 72 hours, which I was not happy with since I Paid for their premium service. So I called the customer service number which is not toll free. I was told by customer service "You did not get enough of a refund to qualify for a Refund Now loan." So how much do you have to be getting? These are w2's from legitimate companies and yet they would not even give me a 500 advance on more than 1200?. Maybe if you have an EIC fefund of possibly 3600 dollars you qualify? SCAM!
I was a ProSeries client for a while and was approached by a sales person from Refundo that moved to TaxSlayer. He sold me on the many features of TaxSlayer. You live and you learn. The software was horrible (my opinion). I do not like when softwares crash mid-return processing, take 7 minutes to load pdf return for printing, are not able to process amendments for NY when it should, etc... It was a horrible experience for me.
I notified the sales rep over and over throughout the season and told him over and over I will not be renewing with his company. At no point in time did he tell me that refunds entitled to me would be used to force me to sign up for another tax year. You heard me! They stole my refund of $1,095 and refuse to give it to me, now I had to get a lawyer involved. Unethical, unprofessional and down right thieves.
The sales rep. Jason Knewtown kept telling me he did not know they would do this, he was new to the company and kept telling me he is talking to the Director, everytime I called, he was speaking to the Director that day. But no return calls.
For small business owners that rely on income, it's unbelievable that a company such as TaxSlayer can steal from us.
TaxSlayer, LLC Reviews
I filed my taxes on Feb. 3 2018. My refund was more than 1200 dollars. I chose the option to have the money deposited to my bank account and paid a 25.00 fee to the bank who processes the Refund Now loan. There was no warning nor did I see any information explaining how you qualify for a refund now loan. I received notice that the IRS accepted my return. I waited until Tuesday the 6th of Feb. and when I heard nothing, I contacted Taxslayer customer service by email on their site. They will get back to me in 72 hours, which I was not happy with since I Paid for their premium service. So I called the customer service number which is not toll free. I was told by customer service "You did not get enough of a refund to qualify for a Refund Now loan." So how much do you have to be getting? These are w2's from legitimate companies and yet they would not even give me a 500 advance on more than 1200?. Maybe if you have an EIC fefund of possibly 3600 dollars you qualify? SCAM!
Tax Business Owners Beware!!!
I was a ProSeries client for a while and was approached by a sales person from Refundo that moved to TaxSlayer. He sold me on the many features of TaxSlayer. You live and you learn. The software was horrible (my opinion). I do not like when softwares crash mid-return processing, take 7 minutes to load pdf return for printing, are not able to process amendments for NY when it should, etc... It was a horrible experience for me.
I notified the sales rep over and over throughout the season and told him over and over I will not be renewing with his company. At no point in time did he tell me that refunds entitled to me would be used to force me to sign up for another tax year. You heard me! They stole my refund of $1,095 and refuse to give it to me, now I had to get a lawyer involved. Unethical, unprofessional and down right thieves.
The sales rep. Jason Knewtown kept telling me he did not know they would do this, he was new to the company and kept telling me he is talking to the Director, everytime I called, he was speaking to the Director that day. But no return calls.
For small business owners that rely on income, it's unbelievable that a company such as TaxSlayer can steal from us.
Just thieves!