Purchased used Kia less than TEN months ago for my daughters, paid CASH, also purchased the MOPAR VEHICLE PROTECTION warranty. The engine is BLOWN on the vehicle, 2014 Sorento. Again less than ten months, @11,000 miles driven, local miles, regular maintenance, Oil Changes. Vehicle sat in our driveway for roughly three months because of COVID, maybe driven to the market, or for supplies, that’s it.
MOPAR will NOT honor their policy, TATE refuses to work with. We are pretty much being BULLIED by Tate into paying @$1,200.00 to tear apart the engine so that an “inspector” from MOPAR can come out and verify the damaged “parts” only for Me to told “sorry, we cannot honor this agreement because the costs of parts and labor outweigh the value of the vehicle” so they will offer the actual value of the vehicle (with a blown engine factored in) minus $1,200.00. NONE of the Sales Manager(s) were helpful nor were they empathetic to my situation, the Service Department VP (Mike Johnson) pretty much brushed me off and at the end of our conversation I felt intimidated and THREATENED.
I have NOT received a return call from the dealerships GM/VP of Sales (Shawn Frick). I’ve been given the run around and pretty much told to take the loss and move on by all parties including the Service Manager and the person wrote the vehicle up for inspection (Brian). The ONLY acceptable resolution for me would have been to eat the cost of the tear down ($1,200) have MOPAR come out and inspect the vehicle, they ARE going to refuse to honor the agreement, cut me a check for the remaining value of the vehicle, and I move on.
My Wife had intent on purchasing another vehicle, from Tate Dodge (NEW) but at this point I would advise ANYONE considering purchasing used cars (or NEW) from Tate, Tate Dodge, Tate Certified, or Tate Used Cars. If you do, DO NOT PURCHASE THE MOPAR VEHICLE PROTECTION, it is a bogus and misleading product to say the least. Do yourselves a favor and avoid the Tate brand AT ALL COSTS. They are misleading, dishonest, crooked sales and service opportunists. They have upset myself, and my family to the point that every avenue and opportunity I have available I will post reviews and complaints up to and including the MEDIA.
I have reached out to the BETTER BUSINESS BUREAU, THE FTC, RIP OFF REPORTS, SOCIAL MEDIA, ANY AND ALL MEANS TO EXPOSE TATE DODGE WILL BE USED TO EXPOSE THEIR BAD BEHAVIOR TOWARDS CONSUMERS. I nor ANY person/family should purchase a vehicle from people like this and get treated as I have. You were glad when I walked in the door with $9,000.00 CASH and purchased this vehicle that I have had LESS THAN a year, you should be glad and willing to stand by your vehicles and not play these games.
Tate Dodge Chrysler Jeep, Inc. Reviews
Purchased used Kia less than TEN months ago for my daughters, paid CASH, also purchased the MOPAR VEHICLE PROTECTION warranty. The engine is BLOWN on the vehicle, 2014 Sorento. Again less than ten months, @11,000 miles driven, local miles, regular maintenance, Oil Changes. Vehicle sat in our driveway for roughly three months because of COVID, maybe driven to the market, or for supplies, that’s it.
MOPAR will NOT honor their policy, TATE refuses to work with. We are pretty much being BULLIED by Tate into paying @$1,200.00 to tear apart the engine so that an “inspector” from MOPAR can come out and verify the damaged “parts” only for Me to told “sorry, we cannot honor this agreement because the costs of parts and labor outweigh the value of the vehicle” so they will offer the actual value of the vehicle (with a blown engine factored in) minus $1,200.00. NONE of the Sales Manager(s) were helpful nor were they empathetic to my situation, the Service Department VP (Mike Johnson) pretty much brushed me off and at the end of our conversation I felt intimidated and THREATENED.
I have NOT received a return call from the dealerships GM/VP of Sales (Shawn Frick). I’ve been given the run around and pretty much told to take the loss and move on by all parties including the Service Manager and the person wrote the vehicle up for inspection (Brian). The ONLY acceptable resolution for me would have been to eat the cost of the tear down ($1,200) have MOPAR come out and inspect the vehicle, they ARE going to refuse to honor the agreement, cut me a check for the remaining value of the vehicle, and I move on.
My Wife had intent on purchasing another vehicle, from Tate Dodge (NEW) but at this point I would advise ANYONE considering purchasing used cars (or NEW) from Tate, Tate Dodge, Tate Certified, or Tate Used Cars. If you do, DO NOT PURCHASE THE MOPAR VEHICLE PROTECTION, it is a bogus and misleading product to say the least. Do yourselves a favor and avoid the Tate brand AT ALL COSTS. They are misleading, dishonest, crooked sales and service opportunists. They have upset myself, and my family to the point that every avenue and opportunity I have available I will post reviews and complaints up to and including the MEDIA.
I have reached out to the BETTER BUSINESS BUREAU, THE FTC, RIP OFF REPORTS, SOCIAL MEDIA, ANY AND ALL MEANS TO EXPOSE TATE DODGE WILL BE USED TO EXPOSE THEIR BAD BEHAVIOR TOWARDS CONSUMERS. I nor ANY person/family should purchase a vehicle from people like this and get treated as I have. You were glad when I walked in the door with $9,000.00 CASH and purchased this vehicle that I have had LESS THAN a year, you should be glad and willing to stand by your vehicles and not play these games.
AVOID AVOID AVOID
Anthony Howard