On the recommendation of a friend, I began taking my designer clothing to this woman for basic alterations. After three visits, I am done and never conducting business with that woman, ever again. As a business owner, both your word as well as the quality of your work, determines your level of success. The owner works in the shop and does the vast majority of the work. In fact, she is the ONLY one who writes customer work orders. On the recommendation of a friend, I began taking my designer clothing to this woman for basic alterations. After three visits, I am done and never conducting business with that woman, ever again. As a business owner, both your word as well as the quality of your work, determines your level of success. The owner works in the shop and does the vast majority of the work. In fact, she is the ONLY one who writes customer work orders.
First, on my most recent visit to pick up a completed job, I noticed that the designer label had been removed after I specifically asked Su not to remove the label. Keeping the label in tact is always my requirement. Since she obviously cannot remember (or simply doesn't care) details, Su should write them on the work order. When I brought this to Su's attention, she immediately went to the back and spoke to a worker about it. I could hear the conversation while standing at the front counter. The label had been found and Su told me that it would be sewn back on. Then, she apologized but also told a bold-faced lie about the work order. She said, "I didn't write the ticket". What!!!! I didn't know that Su had a twin. This woman looked me in my face and lied, then expected me not to care. If a person lies, she will lie, steal, and cheat as well. This brings me to my next point.
Secondly, I believe that Su overcharges minority customers, particularly those who she believes have money. I was charged $35 for a dress hem, and $15 to take in the waist of a pair of pants. Like another reviewer stated, Su has an issue with minorities. I firmly agree. We get charged more than any of her other customers. If you must conduct business with this woman (I do not understand why given the number of good seamstress shops in Raleigh), pay close attention when a non-minority walks in and pays. It's always cheaper for them. I am done with that lying, untrustworthy woman. Do not be fooled by her friendliness; it's an act to rip you off.
Tailor Su Reviews
On the recommendation of a friend, I began taking my designer clothing to this woman for basic alterations. After three visits, I am done and never conducting business with that woman, ever again. As a business owner, both your word as well as the quality of your work, determines your level of success. The owner works in the shop and does the vast majority of the work. In fact, she is the ONLY one who writes customer work orders. On the recommendation of a friend, I began taking my designer clothing to this woman for basic alterations. After three visits, I am done and never conducting business with that woman, ever again. As a business owner, both your word as well as the quality of your work, determines your level of success. The owner works in the shop and does the vast majority of the work. In fact, she is the ONLY one who writes customer work orders.
First, on my most recent visit to pick up a completed job, I noticed that the designer label had been removed after I specifically asked Su not to remove the label. Keeping the label in tact is always my requirement. Since she obviously cannot remember (or simply doesn't care) details, Su should write them on the work order. When I brought this to Su's attention, she immediately went to the back and spoke to a worker about it. I could hear the conversation while standing at the front counter. The label had been found and Su told me that it would be sewn back on. Then, she apologized but also told a bold-faced lie about the work order. She said, "I didn't write the ticket". What!!!! I didn't know that Su had a twin. This woman looked me in my face and lied, then expected me not to care. If a person lies, she will lie, steal, and cheat as well. This brings me to my next point.
Secondly, I believe that Su overcharges minority customers, particularly those who she believes have money. I was charged $35 for a dress hem, and $15 to take in the waist of a pair of pants. Like another reviewer stated, Su has an issue with minorities. I firmly agree. We get charged more than any of her other customers. If you must conduct business with this woman (I do not understand why given the number of good seamstress shops in Raleigh), pay close attention when a non-minority walks in and pays. It's always cheaper for them. I am done with that lying, untrustworthy woman. Do not be fooled by her friendliness; it's an act to rip you off.