Went to this company for help with lower our mortgage. I have a husband dealing with a stage 4 diease. They lead us to believe that they would get our house payment lower. We started with them in June 20 2017 paying them 775.00 dollars a month. We were told we would get weekly phone calls with updates or to let us know what info the mortgage needed to go on. We did everything we were requested to do. We did not get update phone calls from them. They would only call if I called them demanding an update. So in Sept I started demanding to talk with this attorney cause I was not feeling good about how they were helping me.
I was told on three different times a lawyer would call me but did not. So we went to my husband bank to stop any payment to these people. Cause our mortgage company said they had not been talking with them since June 20 to say they would be assisting us with our home.
When I would call to speak to someone about my case I spoke to different people every time I called. Always promising that they were going to get me a modificaton loan, that they knew what they were doing and this is why I needed them to handle and for me not to worry. I repeatedly asked them to please tell me when I would get my modification loan and they would tell me they are still gathering information and were working to get that information to the lender. I send them for months all my documents, bank statements, paystubs, and continued to do what they asked. Plus making payment in addition to the $1250 retainer, I made payments of $775 per month.
Living on Disability social security, and no income, except my renter but that just about all went to them, it was pretty rough, at times to the point I did without food to make the payments to them. If I fell behind they would call me threaden me of not helping me get this modification. Getting no where fast, I decided to call the lender and the lender told me that there were no modification loans for me that I had exceed the attempts. When I called the firm to confirm they send me a denial letter stating I only had three options to *reinstate (Ordered Reinstatement Quote good through December 15 2017) * Deed of Lieu, and * Short Sale.
I have attempted to call the firm several times since then I did speak to one of case managers and she told me they would return my call its been two days and haven't heard anything. I tried calling and there is no answer. I have been making payments since May to now and I feel that I have been ripoff, scammed by these people I did mention to the case manager I wanted a refund since they did not help me as they promised, knowing that I had been previously denied by the lender they promise they would not take no for an answer. Consistly telling me that they would get me a modification loan so long as I made my payments. And for me not to worry.
As far as the attorney I never even saw him there were two occasions where I had to go to court and he was a no show. I went by myself twice. I only spoke to him briefly the day after the second appearance and that has been the only time I have talked to him about my case. When I ask to speak to him the casemanagers would say they would relate the messages to him he did not return my call. Still waiting to hear from him from the last time I talked to the casemanager regarding this letter dated 11-20-2017. I ask to speak to him. I would like a complete refund of all the payments I submitted my house will sell on Jan-4-2018 for short sell and I have no other money to move out. I hope you can help me. At least publish this complaint so no one else suffers the outcome of this situation with this firm and we can put them out of business.
Synergy Law Group, LLC. Reviews
Went to this company for help with lower our mortgage. I have a husband dealing with a stage 4 diease. They lead us to believe that they would get our house payment lower. We started with them in June 20 2017 paying them 775.00 dollars a month. We were told we would get weekly phone calls with updates or to let us know what info the mortgage needed to go on. We did everything we were requested to do. We did not get update phone calls from them. They would only call if I called them demanding an update. So in Sept I started demanding to talk with this attorney cause I was not feeling good about how they were helping me.
I was told on three different times a lawyer would call me but did not. So we went to my husband bank to stop any payment to these people. Cause our mortgage company said they had not been talking with them since June 20 to say they would be assisting us with our home.
When I would call to speak to someone about my case I spoke to different people every time I called. Always promising that they were going to get me a modificaton loan, that they knew what they were doing and this is why I needed them to handle and for me not to worry. I repeatedly asked them to please tell me when I would get my modification loan and they would tell me they are still gathering information and were working to get that information to the lender. I send them for months all my documents, bank statements, paystubs, and continued to do what they asked. Plus making payment in addition to the $1250 retainer, I made payments of $775 per month.
Living on Disability social security, and no income, except my renter but that just about all went to them, it was pretty rough, at times to the point I did without food to make the payments to them. If I fell behind they would call me threaden me of not helping me get this modification. Getting no where fast, I decided to call the lender and the lender told me that there were no modification loans for me that I had exceed the attempts. When I called the firm to confirm they send me a denial letter stating I only had three options to *reinstate (Ordered Reinstatement Quote good through December 15 2017) * Deed of Lieu, and * Short Sale.
I have attempted to call the firm several times since then I did speak to one of case managers and she told me they would return my call its been two days and haven't heard anything. I tried calling and there is no answer. I have been making payments since May to now and I feel that I have been ripoff, scammed by these people I did mention to the case manager I wanted a refund since they did not help me as they promised, knowing that I had been previously denied by the lender they promise they would not take no for an answer. Consistly telling me that they would get me a modification loan so long as I made my payments. And for me not to worry.
As far as the attorney I never even saw him there were two occasions where I had to go to court and he was a no show. I went by myself twice. I only spoke to him briefly the day after the second appearance and that has been the only time I have talked to him about my case. When I ask to speak to him the casemanagers would say they would relate the messages to him he did not return my call. Still waiting to hear from him from the last time I talked to the casemanager regarding this letter dated 11-20-2017. I ask to speak to him. I would like a complete refund of all the payments I submitted my house will sell on Jan-4-2018 for short sell and I have no other money to move out. I hope you can help me. At least publish this complaint so no one else suffers the outcome of this situation with this firm and we can put them out of business.