The company has a terrible management system. When you try to cancel, you have to send a cancellation letter 30 days prior to your cancellation by certified mail. If you don't do this, they will keep charging you.
I sent in my cancellation and they called me saying that I still owe them money for 3 months. Because I didn't pay for these 3 months, they couldn't cancel my membership. They reported me to a debt collector company because nobody explained to me that this was their policy. Only when I called the debt collection company they told me about this policy.
I don't understand their rules and they do not communicate clearly. They want to take your money as much as they can.
Please stay away from this gym, there are lots of other gyms in the city that are much much better. I tried to cancel 3 times and nobody got back to me and meanwhile they kept charging my bank account. I had to put a stop on my bank account because they kept charging.
They are frauds, they want to take your money no matter how little you pay for the monthly fee.
I hope they are out of business soon because that's what they deserve. Stay away!
Back in December of 2014 I went into the gym and wanted to cancel my membership. They advised me to send a certified letter to the gym stating I wanted to cancel. I sent a letter including a doctors note a few days later. For 7 months I was not charged by the gym or contacted in any way so clearly I believed everything was processed correctly. In July 2015 (7 months later) my credit card was shut off, when I called the credit card company they had told me the reason was because Synergy Fitness was attempting to charge my card 7 times!
Before this, I never received any phone call, emails, or mail regarding my account. Yet, when I signed up originally they called me everyday to sign up with one of their personal trainers, so obviously hey had my phone number correct. Since it took 7 months to find out my account was still active, I had already discarded any paperwork I was holding on to. Since I've been in contact with them regarding the matter they have forwarded my account to collection. Again, they NEVER ONCE tried to contact me about the account, I found out though my CC company.
I just went into the club to speak to a manager and him and his staff were nothing but rude! Accusing me of lying and told me its not their job to call me if there's an issue! They also accused me of just shutting off my credit card so I can't be charged. I just contacted my cc and they explained that my cc was shut off in January due to a security concern, I had nothing to do with the cancelation.
Synergy Fitness Clubs Reviews
The company has a terrible management system. When you try to cancel, you have to send a cancellation letter 30 days prior to your cancellation by certified mail. If you don't do this, they will keep charging you.
I sent in my cancellation and they called me saying that I still owe them money for 3 months. Because I didn't pay for these 3 months, they couldn't cancel my membership. They reported me to a debt collector company because nobody explained to me that this was their policy. Only when I called the debt collection company they told me about this policy.
I don't understand their rules and they do not communicate clearly. They want to take your money as much as they can.
Please stay away from this gym, there are lots of other gyms in the city that are much much better. I tried to cancel 3 times and nobody got back to me and meanwhile they kept charging my bank account. I had to put a stop on my bank account because they kept charging.
They are frauds, they want to take your money no matter how little you pay for the monthly fee.
I hope they are out of business soon because that's what they deserve. Stay away!
Back in December of 2014 I went into the gym and wanted to cancel my membership. They advised me to send a certified letter to the gym stating I wanted to cancel. I sent a letter including a doctors note a few days later. For 7 months I was not charged by the gym or contacted in any way so clearly I believed everything was processed correctly. In July 2015 (7 months later) my credit card was shut off, when I called the credit card company they had told me the reason was because Synergy Fitness was attempting to charge my card 7 times!
Before this, I never received any phone call, emails, or mail regarding my account. Yet, when I signed up originally they called me everyday to sign up with one of their personal trainers, so obviously hey had my phone number correct. Since it took 7 months to find out my account was still active, I had already discarded any paperwork I was holding on to. Since I've been in contact with them regarding the matter they have forwarded my account to collection. Again, they NEVER ONCE tried to contact me about the account, I found out though my CC company.
I just went into the club to speak to a manager and him and his staff were nothing but rude! Accusing me of lying and told me its not their job to call me if there's an issue! They also accused me of just shutting off my credit card so I can't be charged. I just contacted my cc and they explained that my cc was shut off in January due to a security concern, I had nothing to do with the cancelation.