Ynapse 8777891194 Image Synapse If you’re having trouble cancelling on your own, you can also try this online cancellation service: Cancel Online Synapse is the largest consumer magazine company in the United States. It was founded in 1991 by Jay S. Walker and Michael Loeb. The original name was NewSub Magazine Service LLC. In 2000, the company was changed to Synapse Group, Inc. The current President is Scott Macon. The parent company is Meredith Corporation. The headquarters are located in Stamford, CT. Synapse distributes over 700 magazines from major publishers (including Hearst Corporation, Conde Nast Publications, Meredith Corporation, and Time Inc). The company was acquired by Time Inc. in 2006.
In 2016, Synapse Group acquired Bizrate Insights, which is a market research company. Synapse employs over 200 people and has a revenue of over $400 million. apse Group also is partnered with various magazine subscription services. Magazine Discount Center, Mags for Miles, and freebizmag are websites for people who love magazines. sent golf mag a sub for 3 years $30; cancelled by synapse and replaced by a one year order. golf says call synapse, spectrum says call golf, round and round and round,no resoution Stanford conns.
Synapse Group markets through surveys taken through online retailers. An individual can sign up for discounted magazine subscriptions. Supposedly, they will send a renewal alert 30 days before your subscription is up for renewal, with an option to continue or cancel your subscription. They are part of Time, Inc..
My experience was: I made purchases through some major online retailers. At the end of my transactions with these retailers a survey window popped up. I went through the survey about my retail experience and at the end of the survey it gave me the offer and opportunity to sign up for magazine subscriptions. I signed up for various magazine subscriptions. I received an email that I signed up for these subscriptions, how much my discounted rate was for each magazine, at the bottom of the email it stated that I would receive a renewal notice 30 days before my renewal option was due.
I received the magazines I signed up for without problem and/or complaint. I also kept an eye out for email alerts, because some of the subscriptions were weekly subscriptions and I knew they would be up for renewal (estimated) 10 to 12 weeks after I signed up. I never received a renewal notice for any of the magazines I subscribed to.
On March 23, 2017, I checked my credit card account and noticed that my account had been charged $221.00 for two magazine subscriptions. I never received an email alerting me that my credit card was charged for the renewal subscriptions of these two magazines. I went through my saved emails and found the original email from Synapse Group and had to do a Google search just to contact them about this transaction. Once at their site, I had to create an account and afterwards, I cancelled every single magazine subscription I had with them. Through their website, I sent an email under every subject on their contact page that pertained to my issue. I then sent a detailed email to the Better Business Bureau about everything that had transpired and that I expected a refund due to their deceptive and fraudulent business practice.
As of this morning, March 24, 2017, I have been credited for all the outstanding subscription magazines that I have not received and for the two magazines subscriptions that were recently charged to my account. Synapse Group has not contacted me regarding this issue, not even to respond to any of the emails that I sent through their contact page on their website.
Beware of any sort of business dealings with Synapse Group. I am just one of thousands of people that have been deceived by their fraudulent business practices. They operate like 'thieves in the night'. They know that if they give the option to renew a subscription, they possibly stand to lose the opportunity for profit.
I also hold the retailers affiliated with them as being culpable, because it is through their retail sites that Synapse Group is able to operate and manipulate consumers. I will also be contacting these retailers to confront their decision to allow such a business as Synapse Group to operate in connection with them, where their customers are concerned.
I'm trying to find out if a magazine subscription is a gift or someone is trying to cram me with a unwanted subscription for National Geographic Magazine.
Like many commenters pro and con re this company, I filled out a survey and got 4 magazines for 1 year at about $2 a piece.
I received a postcard in the mail recently with instructions on how to cancel, which I followed over the phone - it was seeminlgy easy enough.
I would, however, like to make a few comments re this company's procedures:
1. There is no way, thru the customer service phone line on the postcard (which I reached via ***.***.****), to reach a live agent (IOW a person), as far as I can tell. This can be frustrating, especially when someone has 4 subscriptions to cancel - there was no ability to cancel all of them quickly. So this was at least somewhat annoying.
2. One of the cancellations did not work - I was still charged on my credit card. When calling back, the system claimed that all of my subscriptions had been cancelled on 8/18. But, at the same time, it claimed that I had a new order FOR ONE OF THE SAME MAGAZINES as of 8/20 that it also claimed just before had been cancelled. That's problematic, and before someone claims "it's just a technical glitch," it's up to the human beings running these technology systems to make sure they work.
3. When I tried to use the automated service to cancel this "new" subscription, it claimed they all had been cancelled, so no action could be taken. Then why the subsequent charge? And even worse, at this point I was basically at a dead end re how to cancel this, because (again) no live agent could be reached.
4. I then called the magazine itself but they couldn't help me, claiming all subscription info was handled in this case thru the 3rd party. They gave me a (different) 877 # vs. the 800 # that I had originally called...but it didn't matter - it routed me to the same automated system i.e. no live person assistance available. So shame on Conde Nast's help line too for not having the live agent-staffed # available, or not suggesting that one vs. the automated system which I made clear I'd already used.
5. Only after doing a web search and finding a parent company for Synapse Connect - Synapse Group Inc. - and calling their general phone line (***.***.****) then waiting for instructions to press 2 at the end to speak to customer service (which was at the very end, after it suggested you enter your party's extension, or use the directory, etc.), was I able to get to a live agent. He noted the one cancellation didn't seem to have gone through, blamed it on "the system not updating correctly," and stating that he would complete the cancellation. This gave me some peace of mind that this had been executed correctly, but as I have NOT seen the pending charge eliminated yet as I file this report, and trust it will be though I of course plan to verify.
IN CONCLUSION: Synapse Connect (and the Synapse Group) do try and provide a valid service, but they do not seem to be as customer-friendly as they could be. The companies show some signs of having designed their business processes in part to make cancellations a bit cumbersome and/or problematic in hopes that less determined people will just stay subscribed. Having a live agent option available, having the magazine empowered to take action, aand/or not having cancellation status discrepancies between systems would all be an improvement on what seems to exist today.
I ordered a dog grooming table from WALMART. On March 11, 2015, I called MAYFAIR, which is where product came from and told them they sent the wrong size. So I reordered correctct size and was asked to do a survey.
For doing survey, a thank you for doing survey, I was offered 4 magazines which I told them I wasn't interested, yet, they were good for twisting the arm regarding getting magazines for nothing - that it's a thank you. There was a $2.00 processing fee which I was billed.
About a month later, I was billed another $6.00 for processing fee for the other 3 magazines which I was originally quoted $2.00. I wrote a check for this.
I received my bank statement in July and was shocked to see, $210.00 for People Magazine and $90.00 for US Weekly! I never gave my bank card # at the time of survey - must of taken my card number regarding original order and NEVER agreed or approved for my bank account to be raided without permission!
I'd NEVER pay this kind of money for any magazine, let alone, they had NO business helping themselves to my bank account! I've been contesting this with my account and told them I felt scammed and a possible fraud.
Below this form you asked if I used my bank card - I expained above, I used my bank card for an order made and I don't believe (I'm 100% possitive) I used my card for processing fees. I stongly feel my card number was obtained from orginal order to the corrective order. I did mail a check for the remaining $6.00 processing fee.
I DID renew my card in July when I went to my bank to contest - I even thought about renewing my checking account.
Synapse Group, Inc. Reviews
Ynapse 8777891194 Image Synapse If you’re having trouble cancelling on your own, you can also try this online cancellation service: Cancel Online Synapse is the largest consumer magazine company in the United States. It was founded in 1991 by Jay S. Walker and Michael Loeb. The original name was NewSub Magazine Service LLC. In 2000, the company was changed to Synapse Group, Inc. The current President is Scott Macon. The parent company is Meredith Corporation. The headquarters are located in Stamford, CT. Synapse distributes over 700 magazines from major publishers (including Hearst Corporation, Conde Nast Publications, Meredith Corporation, and Time Inc). The company was acquired by Time Inc. in 2006.
In 2016, Synapse Group acquired Bizrate Insights, which is a market research company. Synapse employs over 200 people and has a revenue of over $400 million. apse Group also is partnered with various magazine subscription services. Magazine Discount Center, Mags for Miles, and freebizmag are websites for people who love magazines. sent golf mag a sub for 3 years $30; cancelled by synapse and replaced by a one year order. golf says call synapse, spectrum says call golf, round and round and round,no resoution Stanford conns.
Synapse Group markets through surveys taken through online retailers. An individual can sign up for discounted magazine subscriptions. Supposedly, they will send a renewal alert 30 days before your subscription is up for renewal, with an option to continue or cancel your subscription. They are part of Time, Inc..
My experience was: I made purchases through some major online retailers. At the end of my transactions with these retailers a survey window popped up. I went through the survey about my retail experience and at the end of the survey it gave me the offer and opportunity to sign up for magazine subscriptions. I signed up for various magazine subscriptions. I received an email that I signed up for these subscriptions, how much my discounted rate was for each magazine, at the bottom of the email it stated that I would receive a renewal notice 30 days before my renewal option was due.
I received the magazines I signed up for without problem and/or complaint. I also kept an eye out for email alerts, because some of the subscriptions were weekly subscriptions and I knew they would be up for renewal (estimated) 10 to 12 weeks after I signed up. I never received a renewal notice for any of the magazines I subscribed to.
On March 23, 2017, I checked my credit card account and noticed that my account had been charged $221.00 for two magazine subscriptions. I never received an email alerting me that my credit card was charged for the renewal subscriptions of these two magazines. I went through my saved emails and found the original email from Synapse Group and had to do a Google search just to contact them about this transaction. Once at their site, I had to create an account and afterwards, I cancelled every single magazine subscription I had with them. Through their website, I sent an email under every subject on their contact page that pertained to my issue. I then sent a detailed email to the Better Business Bureau about everything that had transpired and that I expected a refund due to their deceptive and fraudulent business practice.
As of this morning, March 24, 2017, I have been credited for all the outstanding subscription magazines that I have not received and for the two magazines subscriptions that were recently charged to my account. Synapse Group has not contacted me regarding this issue, not even to respond to any of the emails that I sent through their contact page on their website.
Beware of any sort of business dealings with Synapse Group. I am just one of thousands of people that have been deceived by their fraudulent business practices. They operate like 'thieves in the night'. They know that if they give the option to renew a subscription, they possibly stand to lose the opportunity for profit.
I also hold the retailers affiliated with them as being culpable, because it is through their retail sites that Synapse Group is able to operate and manipulate consumers. I will also be contacting these retailers to confront their decision to allow such a business as Synapse Group to operate in connection with them, where their customers are concerned.
I'm trying to find out if a magazine subscription is a gift or someone is trying to cram me with a unwanted subscription for National Geographic Magazine.
Like many commenters pro and con re this company, I filled out a survey and got 4 magazines for 1 year at about $2 a piece.
I received a postcard in the mail recently with instructions on how to cancel, which I followed over the phone - it was seeminlgy easy enough.
I would, however, like to make a few comments re this company's procedures:
1. There is no way, thru the customer service phone line on the postcard (which I reached via ***.***.****), to reach a live agent (IOW a person), as far as I can tell. This can be frustrating, especially when someone has 4 subscriptions to cancel - there was no ability to cancel all of them quickly. So this was at least somewhat annoying.
2. One of the cancellations did not work - I was still charged on my credit card. When calling back, the system claimed that all of my subscriptions had been cancelled on 8/18. But, at the same time, it claimed that I had a new order FOR ONE OF THE SAME MAGAZINES as of 8/20 that it also claimed just before had been cancelled. That's problematic, and before someone claims "it's just a technical glitch," it's up to the human beings running these technology systems to make sure they work.
3. When I tried to use the automated service to cancel this "new" subscription, it claimed they all had been cancelled, so no action could be taken. Then why the subsequent charge? And even worse, at this point I was basically at a dead end re how to cancel this, because (again) no live agent could be reached.
4. I then called the magazine itself but they couldn't help me, claiming all subscription info was handled in this case thru the 3rd party. They gave me a (different) 877 # vs. the 800 # that I had originally called...but it didn't matter - it routed me to the same automated system i.e. no live person assistance available. So shame on Conde Nast's help line too for not having the live agent-staffed # available, or not suggesting that one vs. the automated system which I made clear I'd already used.
5. Only after doing a web search and finding a parent company for Synapse Connect - Synapse Group Inc. - and calling their general phone line (***.***.****) then waiting for instructions to press 2 at the end to speak to customer service (which was at the very end, after it suggested you enter your party's extension, or use the directory, etc.), was I able to get to a live agent. He noted the one cancellation didn't seem to have gone through, blamed it on "the system not updating correctly," and stating that he would complete the cancellation. This gave me some peace of mind that this had been executed correctly, but as I have NOT seen the pending charge eliminated yet as I file this report, and trust it will be though I of course plan to verify.
IN CONCLUSION: Synapse Connect (and the Synapse Group) do try and provide a valid service, but they do not seem to be as customer-friendly as they could be. The companies show some signs of having designed their business processes in part to make cancellations a bit cumbersome and/or problematic in hopes that less determined people will just stay subscribed. Having a live agent option available, having the magazine empowered to take action, aand/or not having cancellation status discrepancies between systems would all be an improvement on what seems to exist today.
I ordered a dog grooming table from WALMART. On March 11, 2015, I called MAYFAIR, which is where product came from and told them they sent the wrong size. So I reordered correctct size and was asked to do a survey.
For doing survey, a thank you for doing survey, I was offered 4 magazines which I told them I wasn't interested, yet, they were good for twisting the arm regarding getting magazines for nothing - that it's a thank you. There was a $2.00 processing fee which I was billed.
About a month later, I was billed another $6.00 for processing fee for the other 3 magazines which I was originally quoted $2.00. I wrote a check for this.
I received my bank statement in July and was shocked to see, $210.00 for People Magazine and $90.00 for US Weekly! I never gave my bank card # at the time of survey - must of taken my card number regarding original order and NEVER agreed or approved for my bank account to be raided without permission!
I'd NEVER pay this kind of money for any magazine, let alone, they had NO business helping themselves to my bank account! I've been contesting this with my account and told them I felt scammed and a possible fraud.
Below this form you asked if I used my bank card - I expained above, I used my bank card for an order made and I don't believe (I'm 100% possitive) I used my card for processing fees. I stongly feel my card number was obtained from orginal order to the corrective order. I did mail a check for the remaining $6.00 processing fee.
I DID renew my card in July when I went to my bank to contest - I even thought about renewing my checking account.