My annual Norton 360 with LifeLock subscription was up for renewal. I clicked an email link provided by Symantec Corporation to start the process. I went through renewal, clicked confirm, and an error message popped stating there was a problem. The message contained a number to call. I checked my bank account.
There was a pending charge of $129.99 for the license. I called the number. After a 15 minute hold, I was connected to LifeLock support. I was told I needed Norton Support however, the CSR was able to log into my Norton account. Upon doing so, she saw that my subscription was up for renewal. I explained what had already happen.
She told me she'd take care of it. Without my permission she reordered the renewal. Realizing her mistake, she cancelled the order she just placed. I checked my account. There was now 2 pending charges for $129.99. When I complained, I was told that my money would be released but it would take up to 10 days.
I escalated to a supervisor. After being on hold for 20+ minutes, the supervisor repeated what the initial CSR said, 10 day wait until my money would be available. However, she suggested that I allow her to place another order, another $129.99, so I could get the license I had already paid for twice.
This is the 2nd time in two months that Symantec Corporation has taken money from my account without my permission. The first time, even though I have my subscription set to not auto-renew, they did it anyway. When I complained, they issued a refund that took 15 days before the refund showed up on my credit card.
I was in need of virus protection after being robbed by another virus protection company (free) There have been many changes for Symantec lately and it shows. I bought two versions and got nothing in return! No downloads, Nothing. 50 dollars down the drain!
My PayPal account was billed for an unauthorized "virus software" renewal. Norton didn't provide any notice of their intent to do so. Fortunately PayPal sent me a notice.
This practice is a crimminal scam and should be ended. Norton also intentially makes it very difficult to contact them.
This is worse than the viruses that they claim to protect from. On top of all - I had to uninstall their sofware as it slowed my PC down and conflicted with other software. Bad News Company and nothing good to say about their product either.
When I decided to change my anti virus software from Norton Symantec to another company, I called Norton to stop the automatic renewal of subscription. I was assured that my subscription was canceled. Since then Norton has attempted to charge my credit card three separate times for the subscription I canceled. Only the viligance of my credit card company has prevented the charge from going through.
Just wanted others to know that canceling a subscription may not stop the charge renewals.
Symantec Corporation Reviews
My annual Norton 360 with LifeLock subscription was up for renewal. I clicked an email link provided by Symantec Corporation to start the process. I went through renewal, clicked confirm, and an error message popped stating there was a problem. The message contained a number to call. I checked my bank account.
There was a pending charge of $129.99 for the license. I called the number. After a 15 minute hold, I was connected to LifeLock support. I was told I needed Norton Support however, the CSR was able to log into my Norton account. Upon doing so, she saw that my subscription was up for renewal. I explained what had already happen.
She told me she'd take care of it. Without my permission she reordered the renewal. Realizing her mistake, she cancelled the order she just placed. I checked my account. There was now 2 pending charges for $129.99. When I complained, I was told that my money would be released but it would take up to 10 days.
I escalated to a supervisor. After being on hold for 20+ minutes, the supervisor repeated what the initial CSR said, 10 day wait until my money would be available. However, she suggested that I allow her to place another order, another $129.99, so I could get the license I had already paid for twice.
This is the 2nd time in two months that Symantec Corporation has taken money from my account without my permission. The first time, even though I have my subscription set to not auto-renew, they did it anyway. When I complained, they issued a refund that took 15 days before the refund showed up on my credit card.
I was in need of virus protection after being robbed by another virus protection company (free) There have been many changes for Symantec lately and it shows. I bought two versions and got nothing in return! No downloads, Nothing. 50 dollars down the drain!
My PayPal account was billed for an unauthorized "virus software" renewal. Norton didn't provide any notice of their intent to do so. Fortunately PayPal sent me a notice.
This practice is a crimminal scam and should be ended. Norton also intentially makes it very difficult to contact them.
This is worse than the viruses that they claim to protect from. On top of all - I had to uninstall their sofware as it slowed my PC down and conflicted with other software. Bad News Company and nothing good to say about their product either.
When I decided to change my anti virus software from Norton Symantec to another company, I called Norton to stop the automatic renewal of subscription. I was assured that my subscription was canceled. Since then Norton has attempted to charge my credit card three separate times for the subscription I canceled. Only the viligance of my credit card company has prevented the charge from going through.
Just wanted others to know that canceling a subscription may not stop the charge renewals.