On or about September 26, 2017, after spending considerable time reviewing various products on Sylvane's website, I called and spoke with one of Sylvane's representatives. We had a lengthy conversation, during which I told Sylvane's agent that I was primarily interested in an air conditioner but that I was also thinking about something with heating capacity since we removed some baseboard heating during the remodel of our master bedroom.
I told him I was in Massachusetts. I said that the Friedrich models looked attractive to me and he assured me that they were outstanding. I said that model YS10N10C, the one with 7,500 BTU's of heat pump heating, looked like it would be right for me. He assured me that it would, indeed, suit the purposes which we discussed.
Based on his representations regarding the suitability of that model for my purposes, I ordered it. It was considerably more expensive than I had budgeted for an air conditioner, but I determined that the extra money would be well-spent for the comfort of knowing that (a) I was buying a high-quality model; and (b) it would provide backup heat in the event we needed it. I relied on Sylvane's representative's advice in making this decision.
Unfortunately, Sylvane's representative did not inform me that the heat pump in the Friedrich model I was considering is only effective when the outside temperature is above 37 degrees Fahrenheit. Nothing on Sylvane's website informed me of this either. Had I known of this limitation, I would not have paid $1,200 for a model with a feature I would never use. Here in Massachusetts, the time when I would need extra heating is always below 37 degrees. Instead, I would have purchased a Friedrich model like the model US08D10C, which Sylvane lists at $599.
It is clear that Sylvane misinformed me about the product I purchased. Buried in the owner's manual in a small paragraph on page 40 is the following statement: "if your unit is a 115 volt model (YS), it is designed for use in warmer climates and does not have an electrical heat feature, and will not provide adequate heat below 37 degrees F." There is no way I could have known this until I tried to use the unit to heat and, when it did not provide any, read through the entire manual and found this small but essential piece of information.
I demanded that Sylvane refund the difference between the model I purchased and the model I would have purchased had I been made aware of the unsuitability of the purchased model for its intended application. I calculated this difference to be $600.00. Sylvane offered me $50.
Sylvane sold me a product that was unsuited for its intended use and they need to do the responsible thing and fix this. I am very disappointed; I thought I was in good hands. Sylvane states that one of the reasons to do business with it is their expert advice: "Our product experts strive to give you personalized guidance and trustworthy service. Count on our experts to also give you tailored sales advice..." That is exactly what I did. Their motto is "Better Air Begins With Knowledge." The irony under these circumstances is not lost on me.
Placed my order 09/18/2017 at 9:18PM - I had been watching this product to come back in-stock, it was showing as pre-order for about a week. I then saw it switched to in-stock and ready to ship by Tuesday, 09/19/2017. I ordered four of the Dri-Eaz LGR Dehumidifier's @ $1,525 each, with an additional 5% off coupon. Got an order confirmation email stating my order was placed and accepted, should expect my order within 2 days. I then referred two other people to take advantage of the stock as everyone and their mother is looking for these things.
The next day I find out that I and a buddy of mine, who ordered before (and each ordered 4), contacted Sylvane, Inc. and they said it was a glitch to their website (still authorizing $5,795 charges to our cards) and the products were actually never available. Well, little did they know, my other buddy who placed an order for 2, his order was accepted and shipped. This was the last guy to order of the three. They did not know I knew this person, so what does Sylvane do? Lie.
They tried to claim the orders were all a glitch on their website, were never available and no one was getting their products, but again, my buddy who ordered two, was also on the other line with them as well, getting confirmation that his order was being fulfilled and they were providing him with tracking information.
Of course, I call them back, confront them with this information, now that they have been caught in another lie, they try to create a new one, "Your order was never actually verified till the next day, Tuesday 09/19/2017", which is a complete lie. I have confirmation of my order at 9:18pm US East on Monday, 09/18/2017".... after I again blast them in this lie out of the severe frustration I am going through with these unprofessional, lying, low-lives, I am called a jerk and hung up on by Zach, I believe Zach Claxton, the "supervisor" of Sylvane.
Now I have previously spent thousands with Sylvane.com - was about to spend $5,795 more with them, and had plans to purchase 20 of the Dri-Eaz Sahara Air movers @ $365/each when they were back in stock, but these people have lost my business for good. If they were honest and professional from the beginning, they messed up, etc. No problem, it would have sucked, but I would have moved on. Instead, I am here, with now $5800 being held up by their company till they and AMEX decide to remove the authorizations from my account.
I went through this with AMGAIR.com as well and now have a total of almost $12,000 being held up by these scammers trying to sell me low grade products for the same price, then holding my money when I refuse. NEVER do business with these companies again. Do business with HONEST companies who aren't trying to deceive you just to make a few bucks.
Stephen/Steven, Crystal, Zach - all deceiving, unprofessional individuals... and Zach says his boss, Angela, is just as professional. So trust no one at this place.
Sylvane, Inc. Reviews
On or about September 26, 2017, after spending considerable time reviewing various products on Sylvane's website, I called and spoke with one of Sylvane's representatives. We had a lengthy conversation, during which I told Sylvane's agent that I was primarily interested in an air conditioner but that I was also thinking about something with heating capacity since we removed some baseboard heating during the remodel of our master bedroom.
I told him I was in Massachusetts. I said that the Friedrich models looked attractive to me and he assured me that they were outstanding. I said that model YS10N10C, the one with 7,500 BTU's of heat pump heating, looked like it would be right for me. He assured me that it would, indeed, suit the purposes which we discussed.
Based on his representations regarding the suitability of that model for my purposes, I ordered it. It was considerably more expensive than I had budgeted for an air conditioner, but I determined that the extra money would be well-spent for the comfort of knowing that (a) I was buying a high-quality model; and (b) it would provide backup heat in the event we needed it. I relied on Sylvane's representative's advice in making this decision.
Unfortunately, Sylvane's representative did not inform me that the heat pump in the Friedrich model I was considering is only effective when the outside temperature is above 37 degrees Fahrenheit. Nothing on Sylvane's website informed me of this either. Had I known of this limitation, I would not have paid $1,200 for a model with a feature I would never use. Here in Massachusetts, the time when I would need extra heating is always below 37 degrees. Instead, I would have purchased a Friedrich model like the model US08D10C, which Sylvane lists at $599.
It is clear that Sylvane misinformed me about the product I purchased. Buried in the owner's manual in a small paragraph on page 40 is the following statement: "if your unit is a 115 volt model (YS), it is designed for use in warmer climates and does not have an electrical heat feature, and will not provide adequate heat below 37 degrees F." There is no way I could have known this until I tried to use the unit to heat and, when it did not provide any, read through the entire manual and found this small but essential piece of information.
I demanded that Sylvane refund the difference between the model I purchased and the model I would have purchased had I been made aware of the unsuitability of the purchased model for its intended application. I calculated this difference to be $600.00. Sylvane offered me $50.
Sylvane sold me a product that was unsuited for its intended use and they need to do the responsible thing and fix this. I am very disappointed; I thought I was in good hands. Sylvane states that one of the reasons to do business with it is their expert advice: "Our product experts strive to give you personalized guidance and trustworthy service. Count on our experts to also give you tailored sales advice..." That is exactly what I did. Their motto is "Better Air Begins With Knowledge." The irony under these circumstances is not lost on me.
Placed my order 09/18/2017 at 9:18PM - I had been watching this product to come back in-stock, it was showing as pre-order for about a week. I then saw it switched to in-stock and ready to ship by Tuesday, 09/19/2017. I ordered four of the Dri-Eaz LGR Dehumidifier's @ $1,525 each, with an additional 5% off coupon. Got an order confirmation email stating my order was placed and accepted, should expect my order within 2 days. I then referred two other people to take advantage of the stock as everyone and their mother is looking for these things.
The next day I find out that I and a buddy of mine, who ordered before (and each ordered 4), contacted Sylvane, Inc. and they said it was a glitch to their website (still authorizing $5,795 charges to our cards) and the products were actually never available. Well, little did they know, my other buddy who placed an order for 2, his order was accepted and shipped. This was the last guy to order of the three. They did not know I knew this person, so what does Sylvane do? Lie.
They tried to claim the orders were all a glitch on their website, were never available and no one was getting their products, but again, my buddy who ordered two, was also on the other line with them as well, getting confirmation that his order was being fulfilled and they were providing him with tracking information.
Of course, I call them back, confront them with this information, now that they have been caught in another lie, they try to create a new one, "Your order was never actually verified till the next day, Tuesday 09/19/2017", which is a complete lie. I have confirmation of my order at 9:18pm US East on Monday, 09/18/2017".... after I again blast them in this lie out of the severe frustration I am going through with these unprofessional, lying, low-lives, I am called a jerk and hung up on by Zach, I believe Zach Claxton, the "supervisor" of Sylvane.
Now I have previously spent thousands with Sylvane.com - was about to spend $5,795 more with them, and had plans to purchase 20 of the Dri-Eaz Sahara Air movers @ $365/each when they were back in stock, but these people have lost my business for good. If they were honest and professional from the beginning, they messed up, etc. No problem, it would have sucked, but I would have moved on. Instead, I am here, with now $5800 being held up by their company till they and AMEX decide to remove the authorizations from my account.
I went through this with AMGAIR.com as well and now have a total of almost $12,000 being held up by these scammers trying to sell me low grade products for the same price, then holding my money when I refuse. NEVER do business with these companies again. Do business with HONEST companies who aren't trying to deceive you just to make a few bucks.
Stephen/Steven, Crystal, Zach - all deceiving, unprofessional individuals... and Zach says his boss, Angela, is just as professional. So trust no one at this place.