I ordered a skirt and a pair of pants from this company. Each item was purchased in a size Large. When I received the order in the mail the pants they sent were a size X Small. I sent an email, direct message via instagram, and also used the contact us page on the website. After not getting any response, I filed a complaint with the BBB. I asked for the item to be sent to me in the correct size that I actually ordered. The company had another complaint from a customer whom they sent a larger size after the size she ordered did not fit. I thought they would at least send me the correct size being that they made the mistake. I even said that I would accept a medium if large was not available.
Instead of sending the item I ordered, the money was refunded to my PayPal. The owner refunded the money knowing that I purchased during a sale and the item was back to regular price at this point. After sending another email asking for someone to contact me about my order, I received a snide response stating that the situation was corrected the day I notified BBB and ripoff.com(I had never heard of this site, thank you). The situation was not rectified that day and I had not filed a report here. You operate a business and choose wear blue hair with a midnight complexion perpetuating the "ghetto hoodrat" stereotype. We have to stop pleading with people to support minority business if this is the type of customer service you will provde.
SWANKblue.com Reviews
I ordered a skirt and a pair of pants from this company. Each item was purchased in a size Large. When I received the order in the mail the pants they sent were a size X Small. I sent an email, direct message via instagram, and also used the contact us page on the website. After not getting any response, I filed a complaint with the BBB. I asked for the item to be sent to me in the correct size that I actually ordered. The company had another complaint from a customer whom they sent a larger size after the size she ordered did not fit. I thought they would at least send me the correct size being that they made the mistake. I even said that I would accept a medium if large was not available.
Instead of sending the item I ordered, the money was refunded to my PayPal. The owner refunded the money knowing that I purchased during a sale and the item was back to regular price at this point. After sending another email asking for someone to contact me about my order, I received a snide response stating that the situation was corrected the day I notified BBB and ripoff.com(I had never heard of this site, thank you). The situation was not rectified that day and I had not filed a report here. You operate a business and choose wear blue hair with a midnight complexion perpetuating the "ghetto hoodrat" stereotype. We have to stop pleading with people to support minority business if this is the type of customer service you will provde.