FRAUD ALERT****** Swagtron is currently offering same day shipping if ordered by 2:00 PM ET. I ordered 2 Hoverboards 5 days ago and they have failed to ship them. I called the compamy this morning at 10:00 PM ET and was advised that because of the heavy volume of orders they are behind in shipping. The gal read a script to me.
I politely asked her why would your company continue to advertise same day shipping if they cannot follow through. She said, "I don't know why, Thats a great question." I asked to speak to speak with a supervisor, and she said there wasnt one available and she said there wasnt one available and proceeded to end the call "hanging up on me."
This is awful. Swagton is currently offering same day shipping to make more money with no intentions of actually taking care of their customers nor filling their orders in a timely manner.
Bought 2 swagtron s3 hoverboards from this company on December 5th 2016 for my 2 kids. We wrapped them and put under the tree. Kids opened them Christmas morning and all was good. On 12-27 my son's board stopped working completely. We emailed swagtron and after a week we finally heard back from them through a template email. We sent the unit back around the 16th of January after they finally sent us the proper shipping label. While waiting until Feb 3rd for his board to return my daughters board did the exact same thing as his where the power button failed, this must be common, so I waited until we received my son's back before I sent off her board. Friday Feb 3rd 2017 we received my son's repaired board and it ran beautifully for 7 days and went out again on Saturday February 11th. We shipped my daughters board off on Feb 6th. I have no doubt that when we receive hers back we will be dealing with another broken hoverboard situation in a after a few days of riding. I paid just under $1000 dollars for this junk that now when I ask for a refund for my son's I get an email saying my refund time has expired. Go on Amazon and look at the reviews left after Christmas this past year. Complete junk they shipped. My biggest regret is I didn't buy from Amazon because they would have refunded me my money. Do not buy is all I can say
I purchased a Swagtron Swagway X2 on December 6th, 2016 because of the $199 sale and it was supposed to come with a free carrying case.
I was looking forward to receiving my hover board, only to become extremely disappointed when I discovered it was a used product. It came with a very poorly written instruction manual, and no registration card. There was no carrying case either. I am not interested in burning my house down, so my first order of business was to locate the holographic UL approved sticker which was no where to be found. I traced every part of the transaction by reading email confirmations and order status emails, and locating a cached version of the website used to sell the product.
Because I could not find any reviews of the product online, I decided to make a YouTube video documenting my experience. youtube.com/watch?v=1YymuAw2tx4. Within hours of posting the video, a new manual about the product had surfaced on the Swagtron website with an odd filename of "Swagway-X2-Manual-edit1.pdf", even though the link to the sales page had been taken offline.
Next I emailed their customer support at [email protected] and received no response. I then posted on PissedConsumer.com and was messaged by Swagtron representative Stephen K. within hours. I replied to his message and never received a response.
It was purchased directly from:
"swagtron.com/product/swagway-x2-hoverboard/", so I would find it hard to be counterfeit coming directly from the Swagtron website.
While the page is no longer online, it was recorded by Google and can be viewed by visiting: webcache.googleusercontent.com/search?q=cache:swagtron.com/product/swagway-x2-hoverboard/ to see what they had originally listed.
Other reports of consumer purchases with similar problems can be located on the website pissedconsumer.com/swagtron/RT-F.html and swagway.pissedconsumer.com/.
Swagtron.com Reviews
FRAUD ALERT****** Swagtron is currently offering same day shipping if ordered by 2:00 PM ET. I ordered 2 Hoverboards 5 days ago and they have failed to ship them. I called the compamy this morning at 10:00 PM ET and was advised that because of the heavy volume of orders they are behind in shipping. The gal read a script to me.
I politely asked her why would your company continue to advertise same day shipping if they cannot follow through. She said, "I don't know why, Thats a great question." I asked to speak to speak with a supervisor, and she said there wasnt one available and she said there wasnt one available and proceeded to end the call "hanging up on me."
This is awful. Swagton is currently offering same day shipping to make more money with no intentions of actually taking care of their customers nor filling their orders in a timely manner.
BUYER BEWARE!!!!!!!!! SCAM ALERT!!!!!!!!!!!
Bought 2 swagtron s3 hoverboards from this company on December 5th 2016 for my 2 kids. We wrapped them and put under the tree. Kids opened them Christmas morning and all was good. On 12-27 my son's board stopped working completely. We emailed swagtron and after a week we finally heard back from them through a template email. We sent the unit back around the 16th of January after they finally sent us the proper shipping label. While waiting until Feb 3rd for his board to return my daughters board did the exact same thing as his where the power button failed, this must be common, so I waited until we received my son's back before I sent off her board. Friday Feb 3rd 2017 we received my son's repaired board and it ran beautifully for 7 days and went out again on Saturday February 11th. We shipped my daughters board off on Feb 6th. I have no doubt that when we receive hers back we will be dealing with another broken hoverboard situation in a after a few days of riding. I paid just under $1000 dollars for this junk that now when I ask for a refund for my son's I get an email saying my refund time has expired. Go on Amazon and look at the reviews left after Christmas this past year. Complete junk they shipped. My biggest regret is I didn't buy from Amazon because they would have refunded me my money. Do not buy is all I can say
I purchased a Swagtron Swagway X2 on December 6th, 2016 because of the $199 sale and it was supposed to come with a free carrying case.
I was looking forward to receiving my hover board, only to become extremely disappointed when I discovered it was a used product. It came with a very poorly written instruction manual, and no registration card. There was no carrying case either. I am not interested in burning my house down, so my first order of business was to locate the holographic UL approved sticker which was no where to be found. I traced every part of the transaction by reading email confirmations and order status emails, and locating a cached version of the website used to sell the product.
Because I could not find any reviews of the product online, I decided to make a YouTube video documenting my experience. youtube.com/watch?v=1YymuAw2tx4. Within hours of posting the video, a new manual about the product had surfaced on the Swagtron website with an odd filename of "Swagway-X2-Manual-edit1.pdf", even though the link to the sales page had been taken offline.
Next I emailed their customer support at [email protected] and received no response. I then posted on PissedConsumer.com and was messaged by Swagtron representative Stephen K. within hours. I replied to his message and never received a response.
It was purchased directly from:
"swagtron.com/product/swagway-x2-hoverboard/", so I would find it hard to be counterfeit coming directly from the Swagtron website.
While the page is no longer online, it was recorded by Google and can be viewed by visiting: webcache.googleusercontent.com/search?q=cache:swagtron.com/product/swagway-x2-hoverboard/ to see what they had originally listed.
Other reports of consumer purchases with similar problems can be located on the website pissedconsumer.com/swagtron/RT-F.html and swagway.pissedconsumer.com/.