Fraudulent website. Fraudulent survey website. They never payed me or processed the Gift Card. Went I went to redeem my points for 3 dollar Amazon card they did not process the reward. It redirected me to a page that wanted me to verify my account and info with a postcard to my address with a PIN number. I entered my info and it said to wait a week to get it in the mail. They never sent it!
Fake verification methods and fraud. They are making money off me from the marketing activities and not paying me! Can't log in to my account. Says to contact customer support. Did not pay/ did not send verification postcard/ delete account. Beware!
Just took another SWAGBUCKS surveys did not pay after completion. Spent 20 minutes rating winse for Sonoma and they summarily dissmised me at the end. This is not the only time that this has happened. The company's customer service sucks!
Also, they change the verification process on a whim, making it impossible to get your gift card. They scam a lot--definitely wasting a lot of time on this Rip-off site!
Problem Description: Swagbucks advertised the Proactiv survey which would credit 3,000 swagbucks upon completion. I was not credited with any Swagbucks credit at all regarding the survey. I tried contacting your email support team, but they were helpless. They initially assigned me a ticket# 3319169 and promised me that they would respond to my issue within 24 hours. It is now 8/29/17 which is over 10 days and I still have not heard a single response from the support team. I tried contacting their facebook and instagram team, all but being ignored. This is unacceptable business practice for not being able to deliver what they advertised.
I have been a member for a long time. Although it has taken awhile, on occasion, for them to actually get my money, gift card, item, etc., to me, they have always arrived. Not too long ago, they remodeled and got a bunch of new office stuff. For a bit over a year now, they have introduced change after change to their program. They keep claiming these are to make things easier, better, faster for their members. But I for one, have not had anything made easier, faster or better. It has become harder and harder to earn the points that convert to cash. Most of their activities involve watching an advertisement until a timer runs down, then we are crdited with the stated points. 20 - 40% of the time, the points do not credit. If the activity is listed on a Discover page, then it's offered through another company, such as Peanut Labs. If those are the points that do not credit, we are suppose to first contact them. They, however, rarely respond, so then we are suppose to contact Swagbucks. So I do. I've done the job, I expect payment as promised. I've had support tickets closed without any contact to me. I've had Swagbucks contact me with blame for the system from the ad cmpany not tracking properly, etc. So they always make sure to tell me that if I get credited, it's because they are being kind, and that they have not done been paid either. When we submit support tickets, we have to provide screenshots and anything else we have...we have to PROVE that we did the activity. Do they have to PROVE they didn't get paid? No. Do they have to PROVE that the system tracking is not working? No. The latest issue was today. Swagbucks (who recently "improved" their daily to do list) sent out a message stating we would get the biggest to do list bonus to date..7 swag bonus (points). We, members, must complete 6 of the 7 items on the list for the daily bonus. I completed all 7. I got a bonus of 2, not 7. So I sent in a support ticket asking about it, since I read so many others having the same issue in our facebook group. I got a nasty reply telling me that, again, the ad companies system tracking did not track back to swagbucks, which is why I had the problem. And because of the volume of of help tickets from my account, it will take them 5 days, at least, to research. Ok, so the system tracked enough for me to be given completion messages on all the activities, to be given the normal points for the activity, and tracked enough for swagbucks to give me PARTIAL bonus?????? They seem to be doing everything they can to keep every single penny for themselves. I would guess that all of their office updates and make-overs awhile back ran the company a little too far over budget, and now they need to cover their tracks. It's just getting fishier, not quite right. I warn anyone getting involved with swagbucks....try if you have the time. But be prepared to do work you won't get paid for. And don't let your balance get too high before cashing out. I have the feeling one of these days they are going to close up shop, and anyone with a balance with be left hanging in the wind.
I had made several big purchases via the Swagbucks toolbar on Google Chrome. When I made my 3 purchases, which were in the same day within hours from each other, I had double checked every time to see that "Shop&Earn was activated" on my toolbar before proceeding to purchasing. I had a 30 day full return policy with the merchant. My first purchase via SB they were able to reimburse me for what was owed. My other two purchases were denied because of various reasons, apparently.
First it took SB over a month (~35 days) to inform me that they could not verify through vendor that my purchase was made from SB. When I continued to push the fact that THEIR toolbar showed that my "shop&earn" was activated, they forwarded me to a "User Compliance Manager" and she then found other reasons why my purchase was not valid. Main reason was that upon reviewing my receipt, it showed I had used a discount code and any discount codes not endorsed by Swagbucks would disqualify the purchase from receiving any SB points.
She then referred me to a FAQ page that shows this rule.
When I pushed back that the FAQs is a non-binding rule and was not stated on their user agreement, she changed the story back to the system couldn't get verficiation info on my purchase and that SB was not paid by the vendor and thus they couldn't pay me. When I asked again what could be done in this situation since their toolbar did show my shop&earn to be activated, the manager changed her story yet again to my purchase not qualifying because the discount code that was used. Only this time, she pointed to the user agreement's "Additional Terms" as referring to FAQs. I believe there is a lot of shady practice here because the sum that they owe me for my 2 additional purchases is a few hundred USD. The User Agreement is way too vague to inferr any connection between the term "Additional Terms" and the term "FAQs page."
SwagBucks.com Reviews
Fraudulent website. Fraudulent survey website. They never payed me or processed the Gift Card. Went I went to redeem my points for 3 dollar Amazon card they did not process the reward. It redirected me to a page that wanted me to verify my account and info with a postcard to my address with a PIN number. I entered my info and it said to wait a week to get it in the mail. They never sent it!
Fake verification methods and fraud. They are making money off me from the marketing activities and not paying me! Can't log in to my account. Says to contact customer support. Did not pay/ did not send verification postcard/ delete account. Beware!
I signed up for swagbucks. They promised me that i would get an amazon.com card. They ultimately did not send the card. Thank you. Scamion.
Just took another SWAGBUCKS surveys did not pay after completion. Spent 20 minutes rating winse for Sonoma and they summarily dissmised me at the end. This is not the only time that this has happened. The company's customer service sucks!
Also, they change the verification process on a whim, making it impossible to get your gift card. They scam a lot--definitely wasting a lot of time on this Rip-off site!
Purchase Date: 8/17/17
Survey Description: Proactiv Quick Fix Blemish Pen
Order Number: DWPA017AFD9
Order Amount: $9.95
Payment method: American Express
Problem Description: Swagbucks advertised the Proactiv survey which would credit 3,000 swagbucks upon completion. I was not credited with any Swagbucks credit at all regarding the survey. I tried contacting your email support team, but they were helpless. They initially assigned me a ticket# 3319169 and promised me that they would respond to my issue within 24 hours. It is now 8/29/17 which is over 10 days and I still have not heard a single response from the support team. I tried contacting their facebook and instagram team, all but being ignored. This is unacceptable business practice for not being able to deliver what they advertised.
I have been a member for a long time. Although it has taken awhile, on occasion, for them to actually get my money, gift card, item, etc., to me, they have always arrived. Not too long ago, they remodeled and got a bunch of new office stuff. For a bit over a year now, they have introduced change after change to their program. They keep claiming these are to make things easier, better, faster for their members. But I for one, have not had anything made easier, faster or better. It has become harder and harder to earn the points that convert to cash. Most of their activities involve watching an advertisement until a timer runs down, then we are crdited with the stated points. 20 - 40% of the time, the points do not credit. If the activity is listed on a Discover page, then it's offered through another company, such as Peanut Labs. If those are the points that do not credit, we are suppose to first contact them. They, however, rarely respond, so then we are suppose to contact Swagbucks. So I do. I've done the job, I expect payment as promised. I've had support tickets closed without any contact to me. I've had Swagbucks contact me with blame for the system from the ad cmpany not tracking properly, etc. So they always make sure to tell me that if I get credited, it's because they are being kind, and that they have not done been paid either. When we submit support tickets, we have to provide screenshots and anything else we have...we have to PROVE that we did the activity. Do they have to PROVE they didn't get paid? No. Do they have to PROVE that the system tracking is not working? No. The latest issue was today. Swagbucks (who recently "improved" their daily to do list) sent out a message stating we would get the biggest to do list bonus to date..7 swag bonus (points). We, members, must complete 6 of the 7 items on the list for the daily bonus. I completed all 7. I got a bonus of 2, not 7. So I sent in a support ticket asking about it, since I read so many others having the same issue in our facebook group. I got a nasty reply telling me that, again, the ad companies system tracking did not track back to swagbucks, which is why I had the problem. And because of the volume of of help tickets from my account, it will take them 5 days, at least, to research. Ok, so the system tracked enough for me to be given completion messages on all the activities, to be given the normal points for the activity, and tracked enough for swagbucks to give me PARTIAL bonus?????? They seem to be doing everything they can to keep every single penny for themselves. I would guess that all of their office updates and make-overs awhile back ran the company a little too far over budget, and now they need to cover their tracks. It's just getting fishier, not quite right. I warn anyone getting involved with swagbucks....try if you have the time. But be prepared to do work you won't get paid for. And don't let your balance get too high before cashing out. I have the feeling one of these days they are going to close up shop, and anyone with a balance with be left hanging in the wind.
I had made several big purchases via the Swagbucks toolbar on Google Chrome. When I made my 3 purchases, which were in the same day within hours from each other, I had double checked every time to see that "Shop&Earn was activated" on my toolbar before proceeding to purchasing. I had a 30 day full return policy with the merchant. My first purchase via SB they were able to reimburse me for what was owed. My other two purchases were denied because of various reasons, apparently.
First it took SB over a month (~35 days) to inform me that they could not verify through vendor that my purchase was made from SB. When I continued to push the fact that THEIR toolbar showed that my "shop&earn" was activated, they forwarded me to a "User Compliance Manager" and she then found other reasons why my purchase was not valid. Main reason was that upon reviewing my receipt, it showed I had used a discount code and any discount codes not endorsed by Swagbucks would disqualify the purchase from receiving any SB points.
She then referred me to a FAQ page that shows this rule.
When I pushed back that the FAQs is a non-binding rule and was not stated on their user agreement, she changed the story back to the system couldn't get verficiation info on my purchase and that SB was not paid by the vendor and thus they couldn't pay me. When I asked again what could be done in this situation since their toolbar did show my shop&earn to be activated, the manager changed her story yet again to my purchase not qualifying because the discount code that was used. Only this time, she pointed to the user agreement's "Additional Terms" as referring to FAQs. I believe there is a lot of shady practice here because the sum that they owe me for my 2 additional purchases is a few hundred USD. The User Agreement is way too vague to inferr any connection between the term "Additional Terms" and the term "FAQs page."