I went into the Sutherlin Nissan Dealer at the Mall of Georgia to look at their used Trucks for sale and found a Ford F-150 that I was interested in. I started working with Sales Consultant, Ryan Mitchell who showed me the Truck. I thought the Truck was priced a little high based on other Trucks I had looked at previously and inquired about what their "Bottom Price" was for the Truck. Ryan went to get the Sales Manager, Shelton Thacker. Shelton seemed reluctant to state a price until I started to leave the dealership. He then gave me a price that peaked my interest. Being that it was dark outside, I told Shelton that I would come back earlier the next day to take a closer look at the Truck in the daylight. I took a half a day off work the following day to ensure I had enough time to make it to the dealership before dark. If the truck looked as good in the daylight as it did at night, I had full intentions on buying it that day. When I arrived at the dealership, I found Shelton Thacker to let him know I was back to take a closer look at the Truck. Much to my disappointment, Shelton admitted to me that he lied about the price of the truck in order to get me to come back to the dealership and had no intentions of honoring the price he quoted me the night before! Needless to say that I was furious and felt violated being that not only did he waste my time, but also cost me a half a day of work! Never in my life have I had a worse customer service experience from any company!!
Sutherlin Nissan Mall of Georgia Reviews
I went into the Sutherlin Nissan Dealer at the Mall of Georgia to look at their used Trucks for sale and found a Ford F-150 that I was interested in. I started working with Sales Consultant, Ryan Mitchell who showed me the Truck. I thought the Truck was priced a little high based on other Trucks I had looked at previously and inquired about what their "Bottom Price" was for the Truck. Ryan went to get the Sales Manager, Shelton Thacker. Shelton seemed reluctant to state a price until I started to leave the dealership. He then gave me a price that peaked my interest. Being that it was dark outside, I told Shelton that I would come back earlier the next day to take a closer look at the Truck in the daylight. I took a half a day off work the following day to ensure I had enough time to make it to the dealership before dark. If the truck looked as good in the daylight as it did at night, I had full intentions on buying it that day. When I arrived at the dealership, I found Shelton Thacker to let him know I was back to take a closer look at the Truck. Much to my disappointment, Shelton admitted to me that he lied about the price of the truck in order to get me to come back to the dealership and had no intentions of honoring the price he quoted me the night before! Needless to say that I was furious and felt violated being that not only did he waste my time, but also cost me a half a day of work! Never in my life have I had a worse customer service experience from any company!!