Below you will find an excerpt of an email sent to the customer service department of Survival frog. This is the second email sent to the company regarding my order.
This email is my second attempt at getting into contact with someone from your company using email. I will not be sending another message regarding my order. It Was submitted and processed on Nov 11 at 8:30 a.m, still no order fulfillment and no contact from your company. If I have not heard back from your business in the next 24 hours I will cancel my credit card to stop payment if necessary; I will also contact a lawyer if that is what's needed. Shame on your company for running a business this poorly and not returning customer complaints.
I emailed them on November 17, 2016, after attempts to contact their customer service number. The company does not have someone answering the customer service line regardless of when you call it. The online chat with customer service is not operational either. I initially contacted the company because I was charged for my order, but it went unfulfilled until finally getting a response and demanding a refund. The company offers insincere apologies and makes excuses for their poor business practices.
The following statement is a direct copy/paste from their website.
SurvivalFrog Reviews
Below you will find an excerpt of an email sent to the customer service department of Survival frog. This is the second email sent to the company regarding my order.
This email is my second attempt at getting into contact with someone from your company using email. I will not be sending another message regarding my order. It Was submitted and processed on Nov 11 at 8:30 a.m, still no order fulfillment and no contact from your company. If I have not heard back from your business in the next 24 hours I will cancel my credit card to stop payment if necessary; I will also contact a lawyer if that is what's needed. Shame on your company for running a business this poorly and not returning customer complaints.
I emailed them on November 17, 2016, after attempts to contact their customer service number. The company does not have someone answering the customer service line regardless of when you call it. The online chat with customer service is not operational either. I initially contacted the company because I was charged for my order, but it went unfulfilled until finally getting a response and demanding a refund. The company offers insincere apologies and makes excuses for their poor business practices.
The following statement is a direct copy/paste from their website.