SurePayroll signed me up for a 3 month FREE trial. They assured me over and over again that I would not be charged anything for 3 months. Then, they insisted on getting my bank account information. I didn't want to give it as there were going to be no transactions. They said they can't open the account with the bank account info, so I gave it to them.
They ended up charging me $49.99 after assuring me there would be not charges on my account. I repeatedly wrote to them and demanded that they cancel my account and remove my bank account information from the systems. It is impossible to get through to them over the phone.
Then weeks after I cancelled, they contiinued to take money out of my account. They keep sayng the will refund it but then don't. They are super dishonest and a disgrace to the payroll industry. I am writing this to help others avoid getting the bank account raided.
I used SurePayroll for small business online payroll for many years.
Because I was tiring of their fees (there are online payroll services that are half the cost now), I terminated their services on April 5, 2016.
I did everything properly. I called them to speak with their termination department, the lady was polite and helpful and emailed me the termination form and gave me a case number, and I signed it, scanned it to a PDF, and uploaded it to their website via the contact us form, exactly as instructed.
It was easy and straightforward, so I thought I was done.
The next month, while reviewing my bank statement, I noticed they had charged me again with the automatic minimum fee debit.
I had read about this exact thing happening with SurePayroll on Yelp, so I knew to look for it. Many people complained that the automatic charges just keep recurring, even after termination.
When I called in, they claim that they had indeed received my contact us form submission but that no termination form was attached to it.
I knew I had done everything right when filling out the contact us form. I've got over 20 years experience as a web programmer going back to the dot-com era--I know how to build web forms and of course know how to use them. I had definitely attached the termination form PDF.
But they claimed they had not gotten the attachment and refused to refund the money collected for the month that had passed.
The agent had the gall to claim that their site never has bugs and that their web team searches for bugs on the site every day. It doesn't take an expert to know this is a glib lie. Anybody who has ever used a computer or smartphone or website knows that bugs are a fact of life when it comes to computers. I'm a software engineer by trade, and it is a fact that bugs are unavoidable in any program with more than a few hundred lines of code. Modern websites have millions of lines of code (in all the frameworks and libraries they are built upon). Bugs must happen and there is no such thing as a bug-free website. If you don't believe me from your own personal experience, you can read any beginner's software engineering textbook and confirm it: the more lines of code, the more bugs are guaranteed to be in the code.
Anyway, her assertion was that I must've forgotten to attach the termination form PDF, but isn't it interesting that I can make human errors like forgetting to attach someting but her web team is so perfect they never make bugs? Perhaps this web team are new deities we should immediately begin to worship because they are perfectly infallible.
I stayed on the line and resubmitted the contact us form with the termination form PDF attached and stayed on the line to make sure the agent did receive it. I got verbal and email confirmation that it was received and that my termination is effective as of June 1, 2016.
I also got verbal confirmation that I would not be charged any more monthly fees, but we shall see whether this is true or not. I'll update this report if they do end up trying to charge me again, because then it is clear with absolutely no doubt that SurePayroll is either incompetent or dishonest or both.
Last Wednesday I was preparing to do process Payroll for our staff on surepayroll online website. The dashboard website was updated and somewhat different, it seemed to take a while and was running slow. I was not sure if it was my computer or the website. We were busy I got logged off, when I log back in there were bonuses for 6 employees and also another payroll with several bonuses, that is when I called they surepayroll helpline. They voided one of the payrolls and walked me through voiding the other one, it seemed odd these went through. The voided payrolls did not make sense they were abnormally high $4,000, $5000, each??
Then on Saturday morning I noticed there was a debit of over $20,000 for a lump sum of payroll. I was under the impression that it was voided. I called the treasury department they were closed I talk to someone at Huntington they said that I would need to wait till Monday, she would note the account, because I was worried that we would have several checks bounce and our account would be overdrawn. I then made a photocopy of the transactions, went to my bank branch and explained this to them, Raina was very helpful at the Green and Cedar branch. She told me also to call on Monday morning.
Monday morning I called right away I explained the situation and they proceeded to tell me that there was direct deposit and it went to my employees, who set up direct deposit. I let them know we have never ever had direct deposit and would never want to do that, because we appreciate the one-two day float. She then proceeded to tell me who had direct deposit, one of those people were my husband. Since we have joint banking I knew it was not our account number or routing number or bank. It said Bank Corp. It also was the same exact bank for everyone else who the first payroll was issued for. The woman I spoke to was named Mira and gave me case number implying it was my fault. We ended the phone conversation.
After my husband and I spoke and it just did not seem to make sense.
We called back and spoke with a woman named Tiffany gave me a new case number. We tried to go through all of the accounts for our employees and see it was the same bank, she went through and saw that, it was!! I would've had to approve these pay periods and that it went to an email that was not mine, we talked to someone at risk management and also we notified our insurance company. We were trying to see exactly what happened and how it was possible that these six people all went from regular pay to direct deposit with fake accounts and these funds could go through without surepayroll doing a pre-check or having any triggers to notify us that this was happening to us or to Surepayroll internally. We are in the process
of having Huntington help facilitate us getting our funds back since they were debited from our account to Surepayroll, illegally since we did not approve.
Our insurance agent Fran Zettl, from United agencies informed us to make a police report since over $20,000 was stolen. A fellow entrepreneur sent us an article, he and his wife found (they own a small business in Cleveland Heights too) last night, it looks as if the same thing happened roughly $16,000 and same scenario of email changes on their secure portal that was hacked, same employees accounts changed to loadable bank cards (ex. Bank Corp). I can't believe that SUREPAYROLL still have not changed their security technology internal settings and that banks, and people refer business to these people. Thanks Joe!
So this morning I called to share this wonderful news that we have proof that this happened in the past 6 months ago to another small business, and tell them that the shame blaming that it was our fault, our computers, and we should claim it on our insurance instead of stepping up to the plate, admitting their responsibility, and paying us our money, but they aren't returning our calls. Maybe their too busy working on securing their payroll secure portal? #PayrollHacked
SurePayroll Reviews
SurePayroll signed me up for a 3 month FREE trial. They assured me over and over again that I would not be charged anything for 3 months. Then, they insisted on getting my bank account information. I didn't want to give it as there were going to be no transactions. They said they can't open the account with the bank account info, so I gave it to them.
They ended up charging me $49.99 after assuring me there would be not charges on my account. I repeatedly wrote to them and demanded that they cancel my account and remove my bank account information from the systems. It is impossible to get through to them over the phone.
Then weeks after I cancelled, they contiinued to take money out of my account. They keep sayng the will refund it but then don't. They are super dishonest and a disgrace to the payroll industry. I am writing this to help others avoid getting the bank account raided.
I used SurePayroll for small business online payroll for many years.
Because I was tiring of their fees (there are online payroll services that are half the cost now), I terminated their services on April 5, 2016.
I did everything properly. I called them to speak with their termination department, the lady was polite and helpful and emailed me the termination form and gave me a case number, and I signed it, scanned it to a PDF, and uploaded it to their website via the contact us form, exactly as instructed.
It was easy and straightforward, so I thought I was done.
The next month, while reviewing my bank statement, I noticed they had charged me again with the automatic minimum fee debit.
I had read about this exact thing happening with SurePayroll on Yelp, so I knew to look for it. Many people complained that the automatic charges just keep recurring, even after termination.
When I called in, they claim that they had indeed received my contact us form submission but that no termination form was attached to it.
I knew I had done everything right when filling out the contact us form. I've got over 20 years experience as a web programmer going back to the dot-com era--I know how to build web forms and of course know how to use them. I had definitely attached the termination form PDF.
But they claimed they had not gotten the attachment and refused to refund the money collected for the month that had passed.
The agent had the gall to claim that their site never has bugs and that their web team searches for bugs on the site every day. It doesn't take an expert to know this is a glib lie. Anybody who has ever used a computer or smartphone or website knows that bugs are a fact of life when it comes to computers. I'm a software engineer by trade, and it is a fact that bugs are unavoidable in any program with more than a few hundred lines of code. Modern websites have millions of lines of code (in all the frameworks and libraries they are built upon). Bugs must happen and there is no such thing as a bug-free website. If you don't believe me from your own personal experience, you can read any beginner's software engineering textbook and confirm it: the more lines of code, the more bugs are guaranteed to be in the code.
Anyway, her assertion was that I must've forgotten to attach the termination form PDF, but isn't it interesting that I can make human errors like forgetting to attach someting but her web team is so perfect they never make bugs? Perhaps this web team are new deities we should immediately begin to worship because they are perfectly infallible.
I stayed on the line and resubmitted the contact us form with the termination form PDF attached and stayed on the line to make sure the agent did receive it. I got verbal and email confirmation that it was received and that my termination is effective as of June 1, 2016.
I also got verbal confirmation that I would not be charged any more monthly fees, but we shall see whether this is true or not. I'll update this report if they do end up trying to charge me again, because then it is clear with absolutely no doubt that SurePayroll is either incompetent or dishonest or both.
Last Wednesday I was preparing to do process Payroll for our staff on surepayroll online website. The dashboard website was updated and somewhat different, it seemed to take a while and was running slow. I was not sure if it was my computer or the website. We were busy I got logged off, when I log back in there were bonuses for 6 employees and also another payroll with several bonuses, that is when I called they surepayroll helpline. They voided one of the payrolls and walked me through voiding the other one, it seemed odd these went through. The voided payrolls did not make sense they were abnormally high $4,000, $5000, each??
Then on Saturday morning I noticed there was a debit of over $20,000 for a lump sum of payroll. I was under the impression that it was voided. I called the treasury department they were closed I talk to someone at Huntington they said that I would need to wait till Monday, she would note the account, because I was worried that we would have several checks bounce and our account would be overdrawn. I then made a photocopy of the transactions, went to my bank branch and explained this to them, Raina was very helpful at the Green and Cedar branch. She told me also to call on Monday morning.
Monday morning I called right away I explained the situation and they proceeded to tell me that there was direct deposit and it went to my employees, who set up direct deposit. I let them know we have never ever had direct deposit and would never want to do that, because we appreciate the one-two day float. She then proceeded to tell me who had direct deposit, one of those people were my husband. Since we have joint banking I knew it was not our account number or routing number or bank. It said Bank Corp. It also was the same exact bank for everyone else who the first payroll was issued for. The woman I spoke to was named Mira and gave me case number implying it was my fault. We ended the phone conversation.
After my husband and I spoke and it just did not seem to make sense.
We called back and spoke with a woman named Tiffany gave me a new case number. We tried to go through all of the accounts for our employees and see it was the same bank, she went through and saw that, it was!! I would've had to approve these pay periods and that it went to an email that was not mine, we talked to someone at risk management and also we notified our insurance company. We were trying to see exactly what happened and how it was possible that these six people all went from regular pay to direct deposit with fake accounts and these funds could go through without surepayroll doing a pre-check or having any triggers to notify us that this was happening to us or to Surepayroll internally. We are in the process
of having Huntington help facilitate us getting our funds back since they were debited from our account to Surepayroll, illegally since we did not approve.
Our insurance agent Fran Zettl, from United agencies informed us to make a police report since over $20,000 was stolen. A fellow entrepreneur sent us an article, he and his wife found (they own a small business in Cleveland Heights too) last night, it looks as if the same thing happened roughly $16,000 and same scenario of email changes on their secure portal that was hacked, same employees accounts changed to loadable bank cards (ex. Bank Corp). I can't believe that SUREPAYROLL still have not changed their security technology internal settings and that banks, and people refer business to these people. Thanks Joe!
So this morning I called to share this wonderful news that we have proof that this happened in the past 6 months ago to another small business, and tell them that the shame blaming that it was our fault, our computers, and we should claim it on our insurance instead of stepping up to the plate, admitting their responsibility, and paying us our money, but they aren't returning our calls. Maybe their too busy working on securing their payroll secure portal? #PayrollHacked