Bella is the worst hair cutter. She messed up my hair so bad. I even brought a picture with me and she didn't even get close to that and it is soo uneven and way too short. I went to another stylist after that and she said she had never seen so much unevenness. What a hack Bella is.
If you want a bad job done than go here to see the hack. Another employee said they put up their own good reviews if you see any. There are also bad reviews in the ghostly section at the bottom of yelp where it says not recommended. A big black dude is the scheduler and he messed up that too. Do yourself a favor avoid this place like the plague.
I went to this Supercuts today and was treated horribly by one of the employees named Laurie. I am an Indian American and was waiting patiently for my turn. When my turn came, Laurie was the person who was suppose to cut my hair. She chose to stand around the cash register instead of taking me. One of the other Supercuts employees told her that it is my turn and she should cut my hair. However, she chose to stand around for about 10 minutes rather than cutting my hair.
After about 10 minutes, a white customer came to get haircut for his son. She took that person immediately. I was shocked at this second class person treatment and spoke up. I said that I have been waiting for 30 minutes and she chose to take person that had just come in. She said that these people had already signed in and went to nearby stores. This does not make any sense.
Even if they were signed in, why did she stand around and wait 10 minutes for them while I was waiting. I know that it is not Supercuts policy to wait for customers who are in nearby stores rather than taking a customer who is patiently waiting in the store for half an hour. This was strictly due to the fact that I was a minority and she did not want to cut my hair. I got a haircut from another employee who was very nice and courteous. Supercuts should not have racist employees like this and should take strict action against her. I have also complained to the Supercuts guest relations.
Just heard back from Michelle M who is the "Senior District Leader" for Regis Corporation, which owns Supercuts. She pretended like she was calling to get my side of the story. However, after speaking with her for couple of minutes, it became clear that she was calling to defend Laurie and convince me that this is a big "misunderstanding". She said that she had not spoken to Laurie yet. She spoke to me on the phone trying to convince me that I just misunderstood the whole situation. She said that the other white customer was right outside the door and came in pretty soon.
I said that they can look at the video surveillance to see that Laurie clearly waited for more than 10-15 minutes while I waited patiently. I said that the outside video surveillance would also show that the white customer was nowhere close to Supercuts. She said that unfortunately there is no video surveillance. She tried to put words into my mouth and then said that she knows Laurie and she would never do anything racist. She then hung up on me saying that "we agree to disagree".
Why is Supercuts district manager trying to defend a racist employee rather than getting both sides of the story and taking action against her? This shows to me that the racism in Supercuts is at least a district level phenomenon and this is the reason people like Laurie can engage in racist behavior.
She said Supercuts waits for customers who call to set up an appointment and make the people wait at their location. This is clearly not true. Supercuts do not make someone wait and sit at their location while they wait for someone who has made an appointment. I am never afforded this VIP treatment. This VIP treatment, based on my experience, is afforded to white customers who come in when a minority is waiting for half an hour.
It is also interesting that Michelle chose to defend Laurie even before she claimed to have spoken with Laurie. This experience is a clear sign to Supercuts employees in Eugene Springfield area that they can engage in racist behavior and their district manager will do everything to defend the racism and try to make the complaining person to go away. I have spoken with Regis Corporation after my phone call with Michelle Miller and they said that they will escalate this further. Lets see now whether this racism is only a district level phenomenon or a company wide phenomenon based on the response I get.
UPDATED 7-11-17 05:50 P.M.
I heard from Alicia who is in the "Human Resources Department with Regis Corporation". She was really nice to speak with. However, she failed to do anything other than saying that she was sorry that this happened. I said that actions should be taken against racist employees like Laurie and the people in charge like Michelle who defend racist people. I asked her if I can obtain full name of Laurie so that I can exercise my legal right of filing a complaint with the Oregon Board of Cosmetology, which licenses barbers in the state. She said that it would not be a problem. However, she later changed her statement and said that after "checking with the legal department" that she is not allowed to give the full name of Laurie. She said that I am welcome to check with the Oregon department of Cosmetology about all the Lauries in the state who are barbers. She said that this is to prevent employee private information.
This is complete BS since this information is required to be posted along with the license in the salon in the full public view. I said that I can easily get this information by going back to the salon but this would likely create more conflict. So this shows that problem with racism is likely a company wide problem. What type of company does everything to conceal the identity of a racist employee? Regis Corporation is doing everything to make me go away and prevent me from filing a complaint with the state agency that licenses barbers. One of the main reasons that the barbers licenses are displayed in plain sight with their full name and license number is so that a person can file a complaint with the state in cases where the employee violates rules and regulations.
This company is basically doing everything to protect racist employees and preventing me from doing anything to complain about racism and discrimination. Shame on Regis Corporation. This is fair warning to minorities who ever think about going to a Supercuts location. They have to be aware that if they encounter a racist employee, they are on their own. Regis Corporation's company culture is so engrained in protecting racist employees that they even fail to give employee full name to prevent someone from filing a complaint with a state agency. I will now file a complaint against Supercuts for aiding and abetting racist employees in their behavior.
Misrepresentation of Construction total investment Misrepresentation of financial performance False or misleading statement or omission in prospectus or amendment. Franchise Agreement expressly contemplates that the initial funds will be returned if the franchisee does not completes the training program. Failure to resell franchise licenses Since the signed the Development Agreement and Franchise Agreement, Supercuts, Inc. has (1) significantly increased the initial investment cost estimate in its FDD, and (2) provided relevant cost and unit level performance information that contrasts significantly from that disclosed in Item 19 of the FDD. Moreover, we have learned from another franchisee just how dire their experience was in trying to launch a Supercuts outlet in this state which indicates that even the information that Supercuts provided after the signing of the agreements understated the difficulties that a franchisee is likely to encounter in successfully opening a Supercuts business. These misrepresentations and material omissions in the franchise sales process are actionable under the Franchise Registration & Disclosure Law, Code Business Regulation Sect. 14-201et seq. Between when the franchisee executed the agreements and now, Supercuts, Inc. significantly changed Item 7 of its FDD, Estimated Initial Investment. In the 2014 FDD, which was provided to franchisee and in effect when they signed the agreements, leasehold improvements, Furniture Fixtures & Equipment ("FF&E"), and Signage expenses together ranged from $69,000 to $118,000. The FDD for 2015, which was provided to him this past November and is presumably representative of what the franchise would have to invest, states a range for the same items of $89,000 to $178,000 -an increase to the franchisee expected investment of 29% to 51% . The total projected investment for each FDD similarly increased from $113,900-$233,800 to $144,400-$293,800, or about a 26% overall increase. Moreover, with regard to a proposed location at a Pre-Construction Estimate provided by Project Manager disclosed a total of $129,000 for those same "hard costs" - about 10% higher than the highest estimate in the effective FDD. (This document is enclosed.) Given the vagaries of construction, it is quite possible that the actual expense would have been substantially higher. So the franchisee now realizes that he would necessarily incur significantly more costs than projected by the 2014 FDD with which he was provided, which would force him into debt. This developments call into question whether the 2014 FDD, as submitted to the Attorney General, violated Section 14-230 of the Franchise Act (false or misleading statement or omission in prospectus or amendment). Section 14-230 (as well as Section 14-227, the private civil remedy) is also implicated by the Item 19 financial performance representation in the FDD. Supercuts' Item 19 only discloses information on stores open for at least two full years, i.e., after they have survived a growth period and developed a book of business. This is misleading "cherry-picking" of store data that is misleading to prospective franchisees, because outlets which struggled and closed prior to reaching two full complete years of operation are necessary excluded. Prospective franchisees need to know about the risks that they may end up in that category, since 18 stores "ceased operation - other reasons" during 2014, and 21 stores "ceased operation - other reasons" during 2015. Based on my nearly two decades of representing franchisors and franchisees, those closures are usually outlets that failed financially in their first 24 months (if not sooner). The distinction between mature stores and new stores is demonstrated by Supercuts' "New Store Ramp-Up" document provided to the franchisee after he signed the agreements, which shows median gross sales during the first year of about $180,000. (This document is enclosed.) Moreover, neither this document nor Item 19 of the FDD discloses how many of the stores in states with few Supercuts locations achieved the sales figure. Until 2014 there was only one (1) Supercuts location in all of Maryland, and as of November 2015 there were only three (3) locations - meaning that the brand has little presence here and it will be harder to achieve the disclosed sales levels. After signing the agreements, the franchisee learned from a former owner of store that her store grossed just $55,592 in its first twelve (12) months of operation (June 2014 through May 2015) and suffered an operating loss of $112,487 - facts that Supercuts' agents in the region must have been aware of when selling the franchise licenses. (The store's financial performance information is enclosed.) Such information is material and relevant to a decision to operate a franchise in this state and, as the Attorney General would likely agree, the franchisee should have been able to consider it before executing the Franchise Agreement. Also, In fact, Sections 4.02 and 4.03 of the Franchise Agreement expressly contemplate that the funds may be returned until the franchisee completes the training program. Which has not occurred.
I brought two gift cards for friends the four haircuts for forty dollars.One said zero balances after two haircuts and the second said zero after three haircuts.Don't buy these there a ripoff
Most recently went to Supercuts in Covina . Cross streets : Azusa Ave . and San Bernardino Rd. Samantha was assigned to me. I informed her the exact length I wanted the hair cut. She spoke English and at no time stated she did not under stand my verbal request. She cut it shorter then I wanted. Then she rudely just walked away. No apology or nothing. Then I was verbally abused by at will employee with a pony tail. Pony tail is described as a female Hispanic adult with a pony tail. She had a smirk on her face. As though it was as she was holding hysterical laughter back. She said," Now you can wear extensions"! The onsite manager : Cecilia appeared to just turn a blind eye. As though she condoned of this abuse. I question is this : Aiding and abetting? Acting as though she was a accomplice witness ? Next: Cecilia came over. She offered no apology. Just came over to cut the hair. She finished cutting the hair. I wanted to use the bathroom to see how the hair looked . I started walking to the back toward the bathroom. Then at will employee : Cecilia ,forcefully and aggressively grabbed me with both arms. She was much bigger and stronger. I was scared. I recall reading: That California now has a new : Stand Your Ground Law. When a victim can justifiably act in self defense. It must be fear of injury or death. I tried to defend my self and act in self defense. Then she said," Now I'm pressing charges. This was after she attacked me the customer. This is very bad customer service. I tried to file a police report. The police took the side of: Cecilia and AKA: Pony tail. Its a poor city. It appears the local city police always side with employees of the proprietor . I noticed that: Supercuts has lots of consumer complaints on a website called: Pissedconsumer.com Plus: At the Minnesota corporate office. Plus: Supercuts sued three times by : Equal Employment Opportunity Commission. Bad customer service. Too much for hair cut.
Most recently went to Supercuts in Covina . Cross streets : Azusa Ave . and San Bernardino Rd. Samantha was assigned to me. I informed her the exact length I wanted the hair cut. She spoke English and at no time stated she did not under stand my verbal request. She cut it shorter then I wanted. Then she rudely just walked away. No apology or nothing. Then I was verbally abused by at will employee with a pony tail. Pony tail is described as a female Hispanic adult with a pony tail. She had a smirk on her face. As though it was as she was holding hysterical laughter back. She said," Now you can wear extensions"! The onsite manager : Cecilia appeared to just turn a blind eye. As though she condoned of this abuse. I question is this : Aiding and abetting? Acting as though she was a accomplice witness ? Next: Cecilia came over. She offered no apology. Just came over to cut the hair. She finished cutting the hair. I wanted to use the bathroom to see how the hair looked . I started walking to the back toward the bathroom. Then at will employee : Cecilia ,forcefully and aggressively grabbed me with both arms. She was much bigger and stronger. I was scared. I recall reading: That California now has a new : Stand Your Ground Law. When a victim can justifiably act in self defense. It must be fear of injury or death. I tried to defend my self and act in self defense. Then she said," Now I'm pressing charges. This was after she attacked me the customer. This is very bad customer service. I tried to file a police report. The police took the side of: Cecilia and AKA: Pony tail. Its a poor city. It appears the local city police always side with employees of the proprietor . I noticed that: Supercuts has lots of consumer complaints on a website called: Pissedconsumer.com Plus: At the Minnesota corporate office. Plus: Supercuts sued three times by : Equal Employment Opportunity Commission. Bad customer service. Too much for hair cut.
Supercuts Reviews
Bella is the worst hair cutter. She messed up my hair so bad. I even brought a picture with me and she didn't even get close to that and it is soo uneven and way too short. I went to another stylist after that and she said she had never seen so much unevenness. What a hack Bella is.
If you want a bad job done than go here to see the hack. Another employee said they put up their own good reviews if you see any. There are also bad reviews in the ghostly section at the bottom of yelp where it says not recommended. A big black dude is the scheduler and he messed up that too. Do yourself a favor avoid this place like the plague.
Stay Away if you are a minority.
I went to this Supercuts today and was treated horribly by one of the employees named Laurie. I am an Indian American and was waiting patiently for my turn. When my turn came, Laurie was the person who was suppose to cut my hair. She chose to stand around the cash register instead of taking me. One of the other Supercuts employees told her that it is my turn and she should cut my hair. However, she chose to stand around for about 10 minutes rather than cutting my hair.
After about 10 minutes, a white customer came to get haircut for his son. She took that person immediately. I was shocked at this second class person treatment and spoke up. I said that I have been waiting for 30 minutes and she chose to take person that had just come in. She said that these people had already signed in and went to nearby stores. This does not make any sense.
Even if they were signed in, why did she stand around and wait 10 minutes for them while I was waiting. I know that it is not Supercuts policy to wait for customers who are in nearby stores rather than taking a customer who is patiently waiting in the store for half an hour. This was strictly due to the fact that I was a minority and she did not want to cut my hair. I got a haircut from another employee who was very nice and courteous. Supercuts should not have racist employees like this and should take strict action against her. I have also complained to the Supercuts guest relations.
Just heard back from Michelle M who is the "Senior District Leader" for Regis Corporation, which owns Supercuts. She pretended like she was calling to get my side of the story. However, after speaking with her for couple of minutes, it became clear that she was calling to defend Laurie and convince me that this is a big "misunderstanding". She said that she had not spoken to Laurie yet. She spoke to me on the phone trying to convince me that I just misunderstood the whole situation. She said that the other white customer was right outside the door and came in pretty soon.
I said that they can look at the video surveillance to see that Laurie clearly waited for more than 10-15 minutes while I waited patiently. I said that the outside video surveillance would also show that the white customer was nowhere close to Supercuts. She said that unfortunately there is no video surveillance. She tried to put words into my mouth and then said that she knows Laurie and she would never do anything racist. She then hung up on me saying that "we agree to disagree".
Why is Supercuts district manager trying to defend a racist employee rather than getting both sides of the story and taking action against her? This shows to me that the racism in Supercuts is at least a district level phenomenon and this is the reason people like Laurie can engage in racist behavior.
She said Supercuts waits for customers who call to set up an appointment and make the people wait at their location. This is clearly not true. Supercuts do not make someone wait and sit at their location while they wait for someone who has made an appointment. I am never afforded this VIP treatment. This VIP treatment, based on my experience, is afforded to white customers who come in when a minority is waiting for half an hour.
It is also interesting that Michelle chose to defend Laurie even before she claimed to have spoken with Laurie. This experience is a clear sign to Supercuts employees in Eugene Springfield area that they can engage in racist behavior and their district manager will do everything to defend the racism and try to make the complaining person to go away. I have spoken with Regis Corporation after my phone call with Michelle Miller and they said that they will escalate this further. Lets see now whether this racism is only a district level phenomenon or a company wide phenomenon based on the response I get.
UPDATED 7-11-17 05:50 P.M.
I heard from Alicia who is in the "Human Resources Department with Regis Corporation". She was really nice to speak with. However, she failed to do anything other than saying that she was sorry that this happened. I said that actions should be taken against racist employees like Laurie and the people in charge like Michelle who defend racist people. I asked her if I can obtain full name of Laurie so that I can exercise my legal right of filing a complaint with the Oregon Board of Cosmetology, which licenses barbers in the state. She said that it would not be a problem. However, she later changed her statement and said that after "checking with the legal department" that she is not allowed to give the full name of Laurie. She said that I am welcome to check with the Oregon department of Cosmetology about all the Lauries in the state who are barbers. She said that this is to prevent employee private information.
This is complete BS since this information is required to be posted along with the license in the salon in the full public view. I said that I can easily get this information by going back to the salon but this would likely create more conflict. So this shows that problem with racism is likely a company wide problem. What type of company does everything to conceal the identity of a racist employee? Regis Corporation is doing everything to make me go away and prevent me from filing a complaint with the state agency that licenses barbers. One of the main reasons that the barbers licenses are displayed in plain sight with their full name and license number is so that a person can file a complaint with the state in cases where the employee violates rules and regulations.
This company is basically doing everything to protect racist employees and preventing me from doing anything to complain about racism and discrimination. Shame on Regis Corporation. This is fair warning to minorities who ever think about going to a Supercuts location. They have to be aware that if they encounter a racist employee, they are on their own. Regis Corporation's company culture is so engrained in protecting racist employees that they even fail to give employee full name to prevent someone from filing a complaint with a state agency. I will now file a complaint against Supercuts for aiding and abetting racist employees in their behavior.
Misrepresentation of Construction total investment Misrepresentation of financial performance False or misleading statement or omission in prospectus or amendment. Franchise Agreement expressly contemplates that the initial funds will be returned if the franchisee does not completes the training program. Failure to resell franchise licenses Since the signed the Development Agreement and Franchise Agreement, Supercuts, Inc. has (1) significantly increased the initial investment cost estimate in its FDD, and (2) provided relevant cost and unit level performance information that contrasts significantly from that disclosed in Item 19 of the FDD. Moreover, we have learned from another franchisee just how dire their experience was in trying to launch a Supercuts outlet in this state which indicates that even the information that Supercuts provided after the signing of the agreements understated the difficulties that a franchisee is likely to encounter in successfully opening a Supercuts business. These misrepresentations and material omissions in the franchise sales process are actionable under the Franchise Registration & Disclosure Law, Code Business Regulation Sect. 14-201et seq. Between when the franchisee executed the agreements and now, Supercuts, Inc. significantly changed Item 7 of its FDD, Estimated Initial Investment. In the 2014 FDD, which was provided to franchisee and in effect when they signed the agreements, leasehold improvements, Furniture Fixtures & Equipment ("FF&E"), and Signage expenses together ranged from $69,000 to $118,000. The FDD for 2015, which was provided to him this past November and is presumably representative of what the franchise would have to invest, states a range for the same items of $89,000 to $178,000 -an increase to the franchisee expected investment of 29% to 51% . The total projected investment for each FDD similarly increased from $113,900-$233,800 to $144,400-$293,800, or about a 26% overall increase. Moreover, with regard to a proposed location at a Pre-Construction Estimate provided by Project Manager disclosed a total of $129,000 for those same "hard costs" - about 10% higher than the highest estimate in the effective FDD. (This document is enclosed.) Given the vagaries of construction, it is quite possible that the actual expense would have been substantially higher. So the franchisee now realizes that he would necessarily incur significantly more costs than projected by the 2014 FDD with which he was provided, which would force him into debt. This developments call into question whether the 2014 FDD, as submitted to the Attorney General, violated Section 14-230 of the Franchise Act (false or misleading statement or omission in prospectus or amendment). Section 14-230 (as well as Section 14-227, the private civil remedy) is also implicated by the Item 19 financial performance representation in the FDD. Supercuts' Item 19 only discloses information on stores open for at least two full years, i.e., after they have survived a growth period and developed a book of business. This is misleading "cherry-picking" of store data that is misleading to prospective franchisees, because outlets which struggled and closed prior to reaching two full complete years of operation are necessary excluded. Prospective franchisees need to know about the risks that they may end up in that category, since 18 stores "ceased operation - other reasons" during 2014, and 21 stores "ceased operation - other reasons" during 2015. Based on my nearly two decades of representing franchisors and franchisees, those closures are usually outlets that failed financially in their first 24 months (if not sooner). The distinction between mature stores and new stores is demonstrated by Supercuts' "New Store Ramp-Up" document provided to the franchisee after he signed the agreements, which shows median gross sales during the first year of about $180,000. (This document is enclosed.) Moreover, neither this document nor Item 19 of the FDD discloses how many of the stores in states with few Supercuts locations achieved the sales figure. Until 2014 there was only one (1) Supercuts location in all of Maryland, and as of November 2015 there were only three (3) locations - meaning that the brand has little presence here and it will be harder to achieve the disclosed sales levels. After signing the agreements, the franchisee learned from a former owner of store that her store grossed just $55,592 in its first twelve (12) months of operation (June 2014 through May 2015) and suffered an operating loss of $112,487 - facts that Supercuts' agents in the region must have been aware of when selling the franchise licenses. (The store's financial performance information is enclosed.) Such information is material and relevant to a decision to operate a franchise in this state and, as the Attorney General would likely agree, the franchisee should have been able to consider it before executing the Franchise Agreement. Also, In fact, Sections 4.02 and 4.03 of the Franchise Agreement expressly contemplate that the funds may be returned until the franchisee completes the training program. Which has not occurred.
I brought two gift cards for friends the four haircuts for forty dollars.One said zero balances after two haircuts and the second said zero after three haircuts.Don't buy these there a ripoff
Most recently went to Supercuts in Covina . Cross streets : Azusa Ave . and San Bernardino Rd. Samantha was assigned to me. I informed her the exact length I wanted the hair cut. She spoke English and at no time stated she did not under stand my verbal request. She cut it shorter then I wanted. Then she rudely just walked away. No apology or nothing. Then I was verbally abused by at will employee with a pony tail. Pony tail is described as a female Hispanic adult with a pony tail. She had a smirk on her face. As though it was as she was holding hysterical laughter back. She said," Now you can wear extensions"! The onsite manager : Cecilia appeared to just turn a blind eye. As though she condoned of this abuse. I question is this : Aiding and abetting? Acting as though she was a accomplice witness ? Next: Cecilia came over. She offered no apology. Just came over to cut the hair. She finished cutting the hair. I wanted to use the bathroom to see how the hair looked . I started walking to the back toward the bathroom. Then at will employee : Cecilia ,forcefully and aggressively grabbed me with both arms. She was much bigger and stronger. I was scared. I recall reading: That California now has a new : Stand Your Ground Law. When a victim can justifiably act in self defense. It must be fear of injury or death. I tried to defend my self and act in self defense. Then she said," Now I'm pressing charges. This was after she attacked me the customer. This is very bad customer service. I tried to file a police report. The police took the side of: Cecilia and AKA: Pony tail. Its a poor city. It appears the local city police always side with employees of the proprietor . I noticed that: Supercuts has lots of consumer complaints on a website called: Pissedconsumer.com Plus: At the Minnesota corporate office. Plus: Supercuts sued three times by : Equal Employment Opportunity Commission. Bad customer service. Too much for hair cut.
Most recently went to Supercuts in Covina . Cross streets : Azusa Ave . and San Bernardino Rd. Samantha was assigned to me. I informed her the exact length I wanted the hair cut. She spoke English and at no time stated she did not under stand my verbal request. She cut it shorter then I wanted. Then she rudely just walked away. No apology or nothing. Then I was verbally abused by at will employee with a pony tail. Pony tail is described as a female Hispanic adult with a pony tail. She had a smirk on her face. As though it was as she was holding hysterical laughter back. She said," Now you can wear extensions"! The onsite manager : Cecilia appeared to just turn a blind eye. As though she condoned of this abuse. I question is this : Aiding and abetting? Acting as though she was a accomplice witness ? Next: Cecilia came over. She offered no apology. Just came over to cut the hair. She finished cutting the hair. I wanted to use the bathroom to see how the hair looked . I started walking to the back toward the bathroom. Then at will employee : Cecilia ,forcefully and aggressively grabbed me with both arms. She was much bigger and stronger. I was scared. I recall reading: That California now has a new : Stand Your Ground Law. When a victim can justifiably act in self defense. It must be fear of injury or death. I tried to defend my self and act in self defense. Then she said," Now I'm pressing charges. This was after she attacked me the customer. This is very bad customer service. I tried to file a police report. The police took the side of: Cecilia and AKA: Pony tail. Its a poor city. It appears the local city police always side with employees of the proprietor . I noticed that: Supercuts has lots of consumer complaints on a website called: Pissedconsumer.com Plus: At the Minnesota corporate office. Plus: Supercuts sued three times by : Equal Employment Opportunity Commission. Bad customer service. Too much for hair cut.