If i could give this business negative stars i would. They are a rip off, they do not sell anything, they buy from the same stores we do.
It takes 10 weeks to ship anything which they dont tell you up front and they recalled part of my order that i PAID for without and reason as to why. AVOID LIKE the Plague
I placed an order with a total of $247.52 (a tool set and a water filter set), order number #5736. back on October 4, 2021. The credit card has been charged. Super Arbor wrote in a confirmation email that it will take 3-10 weeks to ship the order. Due to a very long waiting time, I contacted customer service via email on November 10, 2021 and requested to cancel the order and get a refund.
On November 13, 2021 I received an email from Super Arbor customer service saying that the cancellation request has been forwarded to their team and it will take 3-5 business days to review the cancelation request". On November 24, 2021 I sent an email again requesting an explanation about why the order status has not changed. On November 24, 2021 I received a response from Super Arbor saying that I should be receiving a separate email confirming the cancellation shortly. As of today, 02/09/2022 the order is still in "confirmed" status and no refund has been received.
Never delivered. After constant emails requesting updates they sent back appologies for delays. Told me once it shipped I'd get confirmation & tracking but it never happened.
After a couple of months I told them to cancel it & requested a refund. Then they went silent, no refund. I filed the complaint with my credit card company but then these guys came back to the credit card company disputing the claim saying they delivered it. But no proof.
Now I need to file all the emails etc that this croocked company sent me expaliningb the fact it was delayed & not yet sent.
Waste of time & definitely not an honest company to deal with.
Super Arbor Reviews
If i could give this business negative stars i would. They are a rip off, they do not sell anything, they buy from the same stores we do.
It takes 10 weeks to ship anything which they dont tell you up front and they recalled part of my order that i PAID for without and reason as to why. AVOID LIKE the Plague
I placed an order with a total of $247.52 (a tool set and a water filter set), order number #5736. back on October 4, 2021. The credit card has been charged. Super Arbor wrote in a confirmation email that it will take 3-10 weeks to ship the order. Due to a very long waiting time, I contacted customer service via email on November 10, 2021 and requested to cancel the order and get a refund.
On November 13, 2021 I received an email from Super Arbor customer service saying that the cancellation request has been forwarded to their team and it will take 3-5 business days to review the cancelation request". On November 24, 2021 I sent an email again requesting an explanation about why the order status has not changed. On November 24, 2021 I received a response from Super Arbor saying that I should be receiving a separate email confirming the cancellation shortly. As of today, 02/09/2022 the order is still in "confirmed" status and no refund has been received.
Thanks,
Never delivered. After constant emails requesting updates they sent back appologies for delays. Told me once it shipped I'd get confirmation & tracking but it never happened.
After a couple of months I told them to cancel it & requested a refund. Then they went silent, no refund. I filed the complaint with my credit card company but then these guys came back to the credit card company disputing the claim saying they delivered it. But no proof.
Now I need to file all the emails etc that this croocked company sent me expaliningb the fact it was delayed & not yet sent.
Waste of time & definitely not an honest company to deal with.